It's the couple's responsibility to get equipment back to me. I charge a hefty cash deposit for my stuff, so I always get it back a couple of days after the event.
I also charge a deposit and make it clear to the client that it is their responsibility to return the stand to me, usually by the Wednesday following their weekend wedding (I only do weddings). If you have to chase them down, it will be a nightmare for you and costly as well if you factor in gas and your time. If you start this policy and firmly stick to it, it will work out well for you.
Good luck with your business!
I have one stand where the deposit is 350. I find that a large deposit lights that proverbial fire under their bums and equipment is returned to me pronto.
I charge the full cost of the equipment PLUS the cost of emergency overnight shipping (what if I need the stuff for a cake the following week?), plus a hefty amount extra to help sooth my irritation.
I make them sign off that they have read my terms and agree to have the equipment back to the store at the latest Wednesday evening after their event (weekend wedding). Most couples are at the store bright and early on Tuesday morning when I open.
I charge the full cost of the equipment PLUS the cost of emergency overnight shipping (what if I need the stuff for a cake the following week?), plus a hefty amount extra to help sooth my irritation.
Ditto! I also tell the couple that even though they may be on their honeymoon that week, they need to arrange for someone to bring back the equipment. I get the name and phone number of the person designated to bring it back too - it happened only once where the couple were away, and the person that was supposed to bring back everything decided not to. I had left messages on the couple's phone (I needed the stand for another wedding!), and was just about to cash the deposit cheque when the bride called me in a panic and brought everything back pronto.
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