Should I And Could I Charge For Reschedule???

Business By korkyo Updated 10 May 2009 , 11:11pm by cylstrial

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korkyo Posted 8 May 2009 , 3:12am
post #1 of 11

SO, I have an order for a wedding cake May 22. A 450.00 order at that. Should have been paid any time now. She calls me this last sunday... oh by the way I've had to reschedule my wedding for AUGUST!!.

......AND she wants another consultation with more cake samples because the whole style fo the wedding has changed and she wants to see other options.

I told her the cake has not changed any, it's still good. But I could sit down and go over other design ideas.

At the time of her order I did not have a note in the contract about rescheduling like I do now. Can I charge her for the rescheduling? Should I charge for rescheduling?? I could offer her the samples to go along with that.

I don't want to lose the order but this kind of ticks me off.

What do you all suggest??

10 replies
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indydebi Posted 8 May 2009 , 3:30am
post #2 of 11

I've had brides come in a couple of times for design issues, but I dont' do cake samples the second time .... they've tasted my cake and they know what it tastes like. Like you said, it hasn't changed.

And I don't view a sampling as the time to "Let's taste everything on the menu so I can decide what I want to buy." (yeah....try THAT at Pizza Hut!). It's a time for them to see if they like my style of baking. My lemon cake will taste just as good as my white cake except it will taste like lemon.

If it was me ......... I'd do another appt for design changes, but no sampling. If she wants cake AGAIN (and I'd be SURE to make the very same flavors she had before, because I can be a b*tch like that!), I'd charge her $25 or $50 for it. icon_twisted.gif

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en-passant Posted 8 May 2009 , 3:54am
post #3 of 11

I would charge her.

She's already wasted your time. You've been rolling merrily along, planning a wedding cake due in two WEEKS, and she springs this on you now? The wedding date is no longer valid? did she ever for one second think that you most likely had turned down other orders because hers has been on the books for a while now?

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HerBoudoir Posted 8 May 2009 , 12:05pm
post #4 of 11

Your contract is for the May date. Even if you don't have a note in there about rescheduling, the fact remains that she's asking for you to cancel the contract 2 weeks prior to the date. What's your usual policy for last minute cancellations?

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korkyo Posted 8 May 2009 , 5:06pm
post #5 of 11

I curently have a contract that says that if it cancles with in 10 days it is 100% mine. No refunds. I'm thinking I'm going to change that to 20 days.

I could say the 75.00 dep is not transfersble to the new date and just start over with that. Woulden't that be the same as with any vendor like a catering or a reception place??

I have turned down a lot of orders in anticipation of doing her order.

I can see that I need to add some more detials to my contract. Anyone have a sections about all this that they can share.

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LaBellaFlor Posted 8 May 2009 , 6:01pm
post #6 of 11

If it was in your contract, you should be able to keep the deposit. I know I changed my date, but I also gave my cake person8 months notice, so she was cool with transfering my deposit. If I had given her 2 weeks notice I would have had to give her another deposit, cause like you said, she could have lost business saving my date for me. That is also my policy. 2 months notice or you lose your deposit. Of course if I can find someone else for that date, I'll transfer your deposit. @ weeks is just not enough time when it comes to cakes!

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cylstrial Posted 8 May 2009 , 8:02pm
post #7 of 11

If she wants samples, you definitely need to charge her for them. This isn't free cake world! Second, you need to keep her deposit for the wedding she cancelled in May and get more money from her for the August wedding. That's not fair that she is leaving you high and dry on that Saturday when you could have been making a lot more money! Let us know what happens!

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Rose_N_Crantz Posted 9 May 2009 , 2:35am
post #8 of 11
Originally Posted by korkyo

I have turned down a lot of orders in anticipation of doing her order.

There's the reason you should keep the deposit and ask for another. You lost business because you had planned on making the cake for May. You had to turn away customers.

Bottom line, you lost money. Simple as that.

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margaretb Posted 9 May 2009 , 11:33pm
post #9 of 11

And I think I would approach her like that: because this is very short notice and you have turned away business, you have to treat this as a cancellation. Therefore the deposit is forfeited. Also, because it is a cancellation, she will have to sign your NEW contract if she wants to book for August, and that new contract will have the stuff about cancellation AND about being paid MORE THAN TWO WEEKS IN ADVANCE!

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indydebi Posted 10 May 2009 , 2:44am
post #10 of 11

I totally overlooked the "re-scheduled and I turned down business" part of the OP's question. This thread caused me to look over the wording in my Terms and make sure it was clear in this regard (minor changes, but I like it better now!)

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cylstrial Posted 10 May 2009 , 11:11pm
post #11 of 11

Korkyoo - What did you end up doing?

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