O.K. I am so undecided on this topic. I have done quite a few orders of cakes (wedding, birthday, wedding shower etc.). Through these events, other cake orders have come, so I must be doing a good job. The problem? Not once has the bride or customer called to say thank you or that the cake was great etc. Am I supposed to follow up to make sure that everything was o.k? Am I supposed to call & ask if they liked the cake & were there any problems, or am I just opening it up that they maybe invent some problem or make them feel that I am fishing for compliments? I do want to make sure that everything was fine, but unsure as to the proper proceedure. Welcome info as to what other CCers have done.
Actually....... I would never follow up. You just need to get a thicker skin and not take it personally.
To them, it's just cake. To you... it's a whole heckuva lotta work.
Unless you see the person at another place, bump into them or whathave you, most people don't follow up. If you have repeat orders or "so-n-so told me you made fabulous cakes" then I would take that as your compliment.
I'm one that likes the over-the-top feedback. Seems like we all just luv the praise!! But if YOU know that your stuff is fab, or that your cakes are so mouth-watering delish your hips are suffering from it , then I would just take your orders and run with 'em! You are doing it right!
No news = good news.
I feel your pain!!! I KNOW my cakes are better-than-average tasting, but my inexperience usually causes me to agonize over whether or not they liked it when I don't hear anything. And I usually don't. Hopefully with time we'll learn to just deliver it proudly and get on with the next one.
I so understand where you are coming from....I do get feedback from some folks but not all.....here's what my hubby said when I wanted to ask someone for feedback on one of my first cakes....you loved our wedding cake but did you give the bakery any feedback? hmmm NO....didn't even think about it....most people even if they love the cake don't even think to let you know how great it was....like someone else here said no news is good news
Am I supposed to follow up to make sure that everything was o.k?