Please Help - Do I Respond To This?

Decorating By yellobutterfly Updated 27 Mar 2009 , 1:56pm by online_annie

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yellobutterfly Posted 9 Mar 2009 , 10:26pm
post #1 of 3

I did a cake for a lady this past weekend. Originally her referral came from a friend of hers who had ordered the dumptruck cake in my photos - that cake was done in May. She contacted me immediately after and gave me her date then for her March party - yeah 10 months in advance, and I'm not even that busy, usually people just tell me a week or so ahead of time, lol.

I talked to her thru e-mail a few times, and told her I'd do the cake, but to contact me closer to the deadline with the details. She had cupcakes and cookies from me in September (which are the polka dot cupcakes and coordinating cookies) at the same friend's house for a mom's group party, and since then e-mailed me pretty often to talk about what she wanted, etc. I did her cake Saturday, it's the space cake in my photos. Today I got this e-mail from her:

"Hi, Julie. Thank you for bringing the cake. I'm sad to say that I thought it did not taste like the cupcakes I devoured at _____'s house. The buttercream just didn't taste like buttercream to me. How were ___'s cupcakes made? Was it different frosting? What type are you planning for Friday? Thanks! L"

Uh...I use doctored cake mixes, this was white cake and so were the previous cupcakes...I still used buttercream frosting with the same flavors I always use - almond and vanilla...but I did recently switch to SugarShack's icing recipe...which really tastes the same as my old recipe - the Brite white recipe on here (altered without the salt, icing base, vinegar and creme bouquet and subbing in almond and vanilla)...and very good, I like sugarshack's better because it smoothes better and handles easier...I am so at a loss, I've never had a complaint, and this lady had ordered ahead 5 dozen cupcakes and 2 dozen cookies for her son's school b-day party this friday...what do I tell her? how should I respond? HELP!!

2 replies
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prterrell Posted 27 Mar 2009 , 2:57am
post #2 of 3

Let her know that you had UPGRADED your frosting recipe, but that if she prefers the old recipe that you will use that on all of her future orders.

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online_annie Posted 27 Mar 2009 , 1:56pm
post #3 of 3

I completely agree with prterrell. If she preferred the first recipe, use that instead. She gets what she wants and you get to retain her order. I think it's great that she is communicating with you so well.

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