I thought this would be good to share...

http://www.msnbc.msn.com/id/21134540/vp/29427128#29001443

Good information. Especially the Ritz Carlton example: explain first what makes you better than the competitors so when you quote a price, you dont seem so expensive. The customer knows they are paying for high quality...
Thanks for posting that!

He used a really good visual analogy too! Thanks for sharing!

That was a great video. I think people have been missing the point of customer service for some time. I have found this to be true recently. If I am purchasing a product or service, I expect to get that service and some have not been delivering and they think "I am sorry" fixes things...the lady goofed on my taxes (put the routing # in the account # spot for direct deposit of my tax return) I called and tried to bite my tongue and be nice to bring the mistake to her attention, she said she was sorry and that the government automatically issues a check in this case...I am still fuming because I paid her to file the taxes for me, if I wanted it to be goofed I would have done it myself and yet sorry was the answer.
I just feel like now more than ever customer service is paramount. It should always be so but in our economy I think even more so. People have less to work with and when we do buy something, luxury or not, we should be treated a certain way.
Ok...I am jumping off my soap box...have a nice weekend everyone!

A good reminder that needs repeated often .. basic sales 101 .... you sell yourself first, then your company, THEN you get around to selling your product.

Thanks for sharing!!!

Actually, MSNBC has a string of helpful information regarding going into business for yourself. Watching the people and listening to there stories is so exciting contagious. Entreprenuers intrigue me. I think I have been bitten by the bug.

Thanks for sharing that link! Great info!!