Help! I Need Some Advice - What Would You Do?

Decorating By ksimp6577 Updated 15 Apr 2008 , 8:33am by ksimp6577

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ksimp6577 Posted 13 Apr 2008 , 2:32am
post #1 of 8

I made this cake for a dinner party birthday celebration tonight at a very popular restaurant in town.

The dinner party was for 20 people, and obviously everyone else in the restaurant would see the cake. It's an 8", 6", 4" topsy turvy (THANK GOD!) cake. On the way to deliver, we went around a corner and heard a thud. Oh yes, it tipped over. Thankfully the cake didn't fall apart, and it was in a box so it didn't fall on a carpet or anything. Other than one whole side of it being smashed up, ornaments falling off, etc. it was in tact. I had a bit over 3 hours until it had to get to the restaurant, so we came home. I ripped all of the fondant off, refrosted the entire cake and started over. On the way (the second time!) the bow fell off, which I sort of suspected, and the frosting was very, very soft. I repaired the bow as best as I was able, but it was not perfect. Some of the fondant balls started to fall, which I could repair, and I felt like the frosting looked smooshy and messy. My friend was with me and assured me it didn't look as bad as I thought, but I was so unhappy and disappointed. Obviously since I dropped it at a restaurant I have no idea what the girl who ordered it will think of it, but I am very unhappy with it. The waiter said he'd keep it in the refrigerator as long as possible to ensure it hardened the frosting a bit. What would you do -- would you say something to the customer before she has an opportunity to say something to you, or would you wait and see if she's unhappy? I know that customers don't see things the same way the decorator does, and I need to keep reminding myself of that. I just hate to think that she'd be unhappy with it. Also, she's a friend of a friend, and I know I'll be seeing her in three weeks at a birthday party. I don't want things to be awkward between us. HELP! [img][/img]

7 replies
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ksimp6577 Posted 13 Apr 2008 , 2:36am
post #2 of 8

OK, I can't get the picture in the message for some reason. It's the blue and brown cake with stars in my photos.

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tygre Posted 13 Apr 2008 , 4:32am
post #3 of 8

I think it looks fine, it's a topsy turvy, the imperfections you see, no one else does. I wouldn't say anything, if she feels something was wrong it's up to her to say so.

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eatCakes Posted 13 Apr 2008 , 4:48am
post #4 of 8

I think it looks great!

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aundrea Posted 13 Apr 2008 , 4:51am
post #5 of 8

is the picture of cake taken once set up at the resturant? if so, it looks fine.
i know we are our worst critics.
good luck! we've all been there.
i wouldnt mention the cake being repaired to her, but you could contact her and ask her if she enjoyed the cake etc.
or just leave it alone. its a tough call.

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gucci Posted 14 Apr 2008 , 5:28am
post #6 of 8

This cake looks good even after having to be repaired. Good for you for having it done early enough that you still had time to go home and fix it! I honestly doubt that anyone would ever know. Perhaps in a few days you could make a 'courtesy call' or email to ask her how the event went and if she was satisfied with the cake. That's what I would do. Good luck!

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xstitcher Posted 15 Apr 2008 , 8:04am
post #7 of 8

I think you need to remember that most people who don't decorate won't notice any little imperfections. We are definitely our own worst critics. I wouldn't worry too much about it. The cake looked great!

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ksimp6577 Posted 15 Apr 2008 , 8:33am
post #8 of 8

Thanks everyone. I actually heard from the girl who said, "My cake was the best cake ever!" Um, ok. . . I was so relieved!!

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