Okay, if anyone read my "father in law vent" post, this is about that cake. Apparently, the bride and groom were not happy with a few things about the cake. They thought there would be more decorations on it and they also thought the writing was a bit choppy. They also didn't like the anniversary tier because when they took it off the plate it was sitting on, the border came off of it. Alright, first off, they never talked to me personally about the cake. They had my father in law relay all the information between the both of us. At first they said they wanted ALL WHITE and last minute they said I could put a FEW red flowers if i wanted to, so i made the cake mostly white and a little red. I guess they said AFTER the wedding that they wanted the cornelli lace all over the cake... do you know how STUPID that would've looked on such a huge cake? And why didn't they say that when they were asked what they wanted? I told them that this was the first big cake I made and the first square one at that. I made a 16x16" double layer bottom cake and then a 6" round cake for their anniversary tier. Before this, the biggest cake I have ever made was a 10" round one. Also, since I've never done one of these before I gave them the cake for $50! The entire thing serves 140 (including the anniversary tier) and I usually charge $1.25 (cheap I know) per serving. They got that cake for approx. 36 CENTS a slice!!! I don't think my writing is all that great but it's definetely not messy by any means... I don't feel comfortable doing cursive on cakes yet so I stick to printing... I thought it looked very neat. As for decorations, I had 43 flowers on there made from royal icing. I thought it looked complete and not skimpy at all. I usually charge an extra $5 per 10 flowers so that would've tacked on another $25 to their cake price which would've been $200 and I think THAT would've been cheap! In all fairness, I think I'm going to tell them if they can find someone who can make THAT cake for cheaper than what I did, I'll refund their money since they were sooo dissatisfied with it. Ugh! I'm so mad about it! Everyone that has seen a picture of the cake, loves it and they are the ONLY ones who complained about anything...
the cake is beautiful, don't say ANYTHING to anyone...except this..
Next time talk to the HORSE'S MOUTH..not the HORSE'S ARSE!
lol
Don't offer any sort of refund, the cake looks fine and if they wanted something different they should have told you. With what you got paid there's no way you could have done all the cornelli lace because that would have taken so much time.
For what you charged they wouldn't have gotten a plain iced cake from anyone else.
I think the cake looks nice and the writing might not be perfect but it isn't horrid or anything.
In my opinion I think they're just looking for a reason to complain and hoping that you'll offer a refund to them. That's a great looking cake and shame on them for compaining about it after you gave it to them for 50 bucks!
FIFTY DOLLARS FOR THAT CAKE!?!?! And you are considering a REFUND?? Ok, first let me slap some sense into you!! 
But seriously, if they were SO concerned about what they were going to get, they would have called you directly, sat down with you and a sketchpad, and worked out every last detail. They wouldn't have called the hardware department at Wal-Mart to order a cake, would they? Your work is just beautiful, and at that price, they should be ashamed of themselves for saying one bad word. Next time they can get a nice carboard sheet cake from Wal-Mart or Sam's club. tsk-tsk. 
People like that really push my buttons. Everyone wants something for nothing. It's just rude.
How can a person be picky when they never spoke to you directly? And they were not specific about what they wanted? NO REFUND!! Sounds to me like they are just plain ungrateful and nit picking over nothing. Makes me mad too. Hugs to you, all that effort and they had the nerve to complain...
oh that's too bad, it was a lovely cake. I just wonder why some people feel the need to complain about everything. It's probably them, not you. I would not refund the money unless they at least approached you about it. Even then they dont really deserve a refund since it is beautiful!
I'd gently explain what your costs were, how many hours you spent making the cake, then tell them you're sorry that they weren't completely satisfied. I wouldn't give them a refund though. Most people would have charged them 3 times what you did. This cake looks beautiful to me. I think even a grocery store would charge $100+ for this cake!
I wouldn't even respond! This is insane... the cake could not have been very important to them or that bride would have been all over you.. how many brides would let someone else set up, pay for and handle the details of their wedding cake? It doesn't even make sense.
IMO, if they have such a problem with it you need to tell your FIL, that if they are dissatisfied with it, then they need to call you directly and tell you what they didn't like, or whatever seemed to be their problem with it. That way, you can talk with them one on one and can defend yourself and your work. They should be happy because they won't even find a cake like that cheaper than what you gave it to them.
excuse me but they got the cake for $50 AND have the nerve to complain? WTF? You just can't win with some people. Now you know to write them off and never do any work with them again. Grr.
Wow. I haven't made any wedding cakes yet but you folks sure are preparing me for the Bridezillas 
I appreciate the warning, trust me. 
Thank goodness, it seems, that most brides (and grooms) are very happy with their cakes. The good stories seem to way outweigh the bad ones here.
Some people .................well, ....................
They should be happy because they won't even find a cake like that cheaper than what you gave it to them.
That's exactly why I think I should give them the "possibility" of a refund because I know that no one would make a cake for that cheap to feed that many 
I think it would make them realize after contacting a few other places how much of a deal they really got!
Thanks everyone for the support on this! I'm going to try to get to talk to them personally about it. The funny thing is that the groom picked the cake up with my FIL and never said a thing about it. He actually said it looked good... then I find all this out. It's really not that big of a deal, it was the girl's 5th marriage so it's not like her first wedding ever 
I just can't believe the gull of some people...
I think they are nuts. I think it is a very unique cake. I personally have never seen a huge sheet cake with round ann. cake on it (I do, however, lead a VERY sheltered life! 
)
It was pretty, you handwriting was fine (another first for me, have never seen writing per se on a wedding cake) and the flowers were pretty too.
You need to be proud of yourself and stand up for yourself. Strong women unite! There are plenty of us here that support you. Give yourself credit. The situation was a difficult one, you honored their requests. Don't sink to their level and argue about it. You are classier than that.
You owe them no explainations other than the "customarily, people meet with me in person to discuss the design elements of their cake. Because you didn't meet, nor speak with me, I produced a cake based on the FIL explainations to me. Perhaps you should reality check with him....maybe he misrepresented your desires?" No more than that. No arguing over the discounted price....not relevant here. Just becaue it is discounted, it is still beautiful. But I wouldn't use that as an argument, I think it would just make matters worse.
Mean people SxxK! Your cake is not the problem.
FIFTY DOLLARS FOR THAT CAKE!?!?! And you are considering a REFUND?? Ok, first let me slap some sense into you!!
HAHAHA! You tell it! Ditto here! Your cake looks fabulous and anyone who wants to complain has some nerve! Did they eat it? Then they got WAY more than their money's worth.
You did a great job and have nothing to apologize for.
I think it looks great!!! Yah just can't please everyone!!
They should be happy because they won't even find a cake like that cheaper than what you gave it to them.
That's exactly why I think I should give them the "possibility" of a refund because I know that no one would make a cake for that cheap to feed that many
I think it would make them realize after contacting a few other places how much of a deal they really got!Thanks everyone for the support on this! I'm going to try to get to talk to them personally about it. The funny thing is that the groom picked the cake up with my FIL and never said a thing about it. He actually said it looked good... then I find all this out. It's really not that big of a deal, it was the girl's 5th marriage so it's not like her first wedding ever
I just can't believe the gull of some people...
Make sure you don't do the cake for her 6th marriage 
I agree with RB - don't talk to anyone about it, other than on this site.
If the B&G really had that big of a problem with it, they know how to get a hold of you w/o your FIL. They sound like a real interesting couple. Who lets someone else act as the middle man with the details of their wedding? Obviously someone that doesn't care too much about what happens.
I'd leave it alone - don't try and contact them, let them come to you. Your FIL sounds like he might not be telling the whole truth from the whole background, so he may just be leading you down a path of doom. Damn FILs!
Just saw 2nd page of this post.
Are they trying to get the money back to pay what they owe your FIL? No! Don't give a refund! You did this as a favor for your FIL and the bride did agree to have you still do the cake.
I just don't get some people! I would not bother to contact them...they couldn't even contact you through this entire process! FREAKS! If I would do anything, it would be to call around to local bakeries and get prices on what it could have cost them elsewhere. This way, if they do call you'll have all your ducks in a row and very politely tell them to STEP OFF and THERE WILL BE NO REFUND!!!!
Wedding #5? Everyone say it...
The Groooooom is Doooooomed!!!!
Congratulations on doing your first wedding cake, your first square cake, your first big cake and getting your first BRIDEZILLA over with!!!
-Michelle
It's really not that big of a deal, it was the girl's 5th marriage so it's not like her first wedding ever I just can't believe the gull of some people...
Her attitude may explain why she is on wedding number 5. The surprise is why any man would marry her in the first place. Getting crabby about wedding cake she couldn't be bothered to arrange for herself doesn't bode well for the honeymoon. I wouldn't let her grousing get to you. She never met you, she's either grousing at your FIL or her groom. And complaining about the cake they arranged is just her way of getting at them.
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