I do not think I would give any of the money back. So far it has been three days and they did not get a hold of you, I would say that they must not have been that upset about the cake, because if the cake was truely not right- they would have gotten a hold of you yesterday. This family is very fishy and trying to scam you.

I'm new, saw your cakes and absolutly beautiful!
I wouldn't put it past the aunt of the bride and mother of the bride to go ahead and try to get a refund back. People are sneaky and just sometimes so dishonest its disgusting. They seem to only be trying to get money out of you. If something that DRASTIC and dramatic as she made it seem I would have done something the night of and had a piece as evidence the next day. I mean, even store policies...you cannot "lose" a product you didn't like and then want a refund because you didn't like it but don't HAVE it.
I know a lot of sneaky people and what they'd do to trick someone and get their money back, it wouldn't surprise me if now they are trying to create the "disaster" cake to show as evidence (I've had it happen, its insanity).
I wouldn't worry about giving them a refund unless they have proof of YOUR cake. And they can't get legal if they WANTED to saying "you ruined the wedding" (thats a fun one) when they dont have proof you did anything wrong.

Besides you from what I've read/seen are PLENTY PLENTY experienced enough to know a saggy gooey cake from a baked one. Even if it was slightly gooey which i've had due to weather, its not that god aweful. I'd still have a piece and ask for a partial or somethinig to work it out.

Don't worry your pretty little head.
Your cakes are amazing and you should continue your beautiful work!


Nikki

I don't know if anyone else has asked this but, was the cake cut by a caterer or someone at the hall? If so, you could contact them to ask if they remember the cake being undone? If it was as bad as the aunt makes it out to be, they'd have to remember it. I don't believe her for one minute.

Mickig

Thanks everyone for your continued support

Day #4 and counting

I still haven't heard anything from the bride or her family. If I had paid $410.00 for a cake, I'd have called as soon as I cut the cake and discovered something wrong.

Mickig,

The fishy aunt cut the cake .

Unbelievable!!!! I'd say that at this point, you shouldn't have to provide any refund whatsoever!!!! If they have the nerve to come back to you at this point (or at whatever point in the future) and complain about the cake and/or request a refund, just tell them that you don't know why it took them so long to contact you, and you would have needed to see a piece of the cake in order to figure out what (IF anything) went wrong. Case closed!!!


P.S. - $410 for that beautiful cake??? They got a GOOD deal!! If they come back trying to get any kind of refund, just tell them that you've recalculated the price of the cake and they actually owe you money!!!!

yeah and by now if they got a piece to you; I'm sure you wouldn't want to taste it!

That was nice of you to give them such a nice discount. If only you had known what would happen ...

I'll be anxious to hear what (if any) feedback you get from the bride and her family!!!!!!!!!

Just curious, were they aware of the discounts you gave? If they even think of a asking for a refund after all the discounts, I would remind them the discounts you gave more than compensates for any refund.

deb

Okay you didn't charge for half the stuff you should have and then someone has the balls to turn around and try this?? No refunds whatsoever in this case okay? Know that you do beautiful work and your cakes are delicious and people will pull stuff like this so you just have to forget them and go on.

Stephanie,
Your cake is beautiful. I don't have a lot of experience with fondant, but does the cake sweat under the fondant? If this were the case, I think the fondant would start falling off. When you leveled the cake and put them together, you would have seen that the cake was not completely baked. I would talk to others and check out their story. In this heat, it is so important for the people to be there to get the cake out of the heat. Where is their responsibility. Tell them about sitting out in the sun and high humidity and no one was there to get it into air conditioning. Tell them the person responsible for this long delay may have to reimburse them for part of the cost of the cake because it was perfect when you loaded the cake into the vehicle. Don't get down, you do great work and we all run into people to try to get something for nothing.
Vicky

I agree with the above - The cake was beautiful, they already received a huge discount since you didn't charge them for everything, and no one has offered to let you get a sample of the cake.

But I do think if the Bride is who actually ordered the cake, you probably won't hear from her until after the honeymoon. I know I would wait until after I came back from mine to worry about a cake. However, that was before I started cake decorating, so now I would know that she or someone should have taken care of this by now.

No discount, no refund.

Did she sign a contract with you and does it have on the contract no refund after the wedding???

Just my opinion.

UPDATE... I finally heard from the bride !!!!

She called me on Thursday...day 5.

We discussed the cake and I told her that the cake was done and the problem came from them. The cakes were in my car for over 1 1/2 hours and because the heat was so high, it must have done some damage.

She told me that she had some left over cake and would try to bring it to me so that I could see what they were talking about because she was leaving for Florida on Friday. I told her that she would have to bring it that day because I woud be out of town on Friday myself...well she didn't bring it .

I talked to her MIL and she told me that the 10 and 14 inch were the only ones that were messed up; the 2 10" side cakes were delicious. Well, we finally figured out what happened, because the 10" and 14" received all the sun and heat, that is what did it.

She told me that she had talked to the MOB and told her that it wasn't my fault that no one was there to let me in and for me not to worry about it and not to give a refund .

The person that was suppose to be there to let me in was stopped by the police and her car was impounded .

The person who's car was stopped by the police and car impounded owes this bride a refund and you an apology for the grief they caused all of you. He/she needs to be fired. I guess I'm a mean person.
Vicky

must have been a pretty bad 'infraction' to have the car impounded!!

Wow!! What an ending to this craziness!! I'm so glad you have closure now, and I'm especially glad that you now have peace of mind that you did nothing wrong (as I knew all along!!!). I'll bet you couldn't be more thrilled to close this chapter of your cake decorating life!!!!

Yep, hopefully the craziness is gone

Thanks so much everyone for your continued support through this "craziness" .

Now, on to my next wedding cake; 250 people. At least her wedding and reception will be at the same place so someone will be there to let me in ...another long drive to deliver and set-up; at least I will be staying at this wedding .

Good luck on the next wedding cake Stephanie! I know it will be a breeze after this craziness!!

Good luck on your next wedding cake. Looking forward to seeing pictures of the sure-to-be beautiful creation!!!

Very good for you Stephanie to know what really happened! Have fun on the next one!

Stephanie, Glad you finally have closure on this nightmare saga. Sometimes we don't get to hear how these things come out. This came out right I'd say. Now on to your next project, which will be another beauty I'm sure. Go, create, be happy!! LOL

Glad it was resolved. I don't see how people don't realize how much damage the heat does to sugar based food items. Duh. Oh well, at least it's out of your hair now.

You guys are the greatest...I love you to death

I am so glad that I have buddies like you; you always come through for me.

Thanks a million

Best wishes Stephanie--next one will be a smooth one with no problems!

Just read this thread. What a story. I'm sorry it was so awful. Good luck on your next cake. I'm sure it will be wonderful.