Ok i had a customer that wanted a 2 tier cake, she mentioend she actually makes cakes in her spare time (has made tiered cakes) but just didnt have time to make this one because she was making all the food for her daughters first birthday.
Anyways, i made this 2 tier cake, weve made LOTS of cakes - not our first rodeo here.... we make on average 2-4 tiered cakes a week.... ive traveled with TONS of cakes over my years doing this, never had this happen. Not once!
Well she said she wanted to pickup the cake, i figured since it was just a small 2 tier (6" 8") it should be ok and since shes had some experience with cakes, again i figured it would be safe.
Well, low and behold, 2 hours after i delivered it to her house, she called to tell me it was sliding off the cake drum and collapsing. Now i def dont think she intentionally ruind her cake, why would she... but i think someone mishandled it and/or it was not in a cold environment.
I finished this cake 24 hours before it was do, as i do all cakes to ensure they are not going to start falling over for any reason.
We had it in the box, in our fridge overnight, so it was well chilled. I did not use SPS, but used wood dowels to support the top tier and a plastic hollow dowel thru the center.
It was a fondant covered cake with some decorations on it.
After a long conversation with her, she didnt want a refund and even said several times she knew it wasnt my fault but also that she didnt know what could have happened - she basically wanted me to drive an hour to her party to help her and fix the cake - but i didnt know what else could be done honestly. she said one side looked fine so i suggested the only thing i could, turn it around and no one would even know. not a great answer but with the party being less than an hour away there was no way it was getting remade - it took me several days to make.
Anyways, im just curious if any of you have any ideas as to what culd have happened to this cake?
Ive attached a before (pic i took) and after (pics she took). You will notice the pics she sent, the cake is sitting in someones lap in a car. That is NOT how i left the cake. When i delivered it, it was in a tall cake box, completely covered. We put them in these boxes and put them in the fridge to keep out heat and direct light. I gave the cake to her husband who then gave it to some other family member who took it upstairs - last i saw of it. He then had hsi wife sign for it inside... i even told him, dont take it out of the box, just put that box on the floorboard of the car (she previously told me they had a van).
Well when she called it was 2 horus after i delivered it and she mentinoed she had alot of people in her apartment helping her - so i imagine it was perhaps hotter than she imagined and/or someone mishandled it, not meaning to but maybe they did. Also, i asked why is it out of the box she said they took it out once they saw it was sliding around.... again, NOT what i told them to do, but what can you do.
Anyways, any opinions would be great!