Originally Posted by leah_s
I let customers pick up three tier and under cakes. I ALWAYS use SPS which was created in part for cake civilians to be able to transport cakes themselves. Before handing over the cake I would lift up one side of it, hold it tilted, and before the customer had a heart attack, set it back down, and say, "the cake is going to be fine. You can do this."
SPS works. And I never in 12 years chilled a cake for delivery because I don't have fridge space for that.
Switch to SPS and you'll be fine.
Thank you Leah! I know you are a big proponent of SPS. I have done a little reading on it but am now going to check it out thoroughly. IF I ever make another cake for sale, I think I will definitely invest in SPS. I am going to check out the page 15 sticky ASAP.
Sweetshop- Unfotunately, I did not insist on delivering it which is where I believe I went wrong. I offered her delivery and talked her in to allowing me to at least deliver it to her home. But I should have done more to educate her on the delivery process. So, that is definitely on me.
Thank you Sixinarow! I needed a hug! I definitely will be adding to my contract. I like the idea of a safe driving practices section too. As I said before, if someone does not know what it takes to build a solid cake, then it stands to reason that they may not understand what it takes to take one down! This has indeed been a learning experience. Just form this I have 5 or 6 solid changes I plan on making, so very helpful. Wish I didn't have to learn this way but it has happened and I have to deal :)
I am going to send my client her partial refund today. I am a bit worried because I have heard nothing from her. Throughout the process she has always responded to my attempts at contact within an hour. Now, it's been complete radio silence for 24 :( I was thinking of sending her refund through certified mail. Do you think that is too much???