I was just royally screwed by a customer last night. I can go into the details if you would like but basically she didn't pick up a $261 cupcake order that she first said "my secretary was supposed to call and cancel" and then "I never actually confirmed." She was so rude that it left me physically shaking after dealing with her on the phone.
Moving forward, we want to start invoicing or sending email confirmations so there is a paper trail when someone orders in person or on the phone. We do have a walk-in retail shop and we of course take custom orders. I'm trying to figure out the simplest/efficient way to do email confirmations but I don't necessarily want to invoice every single person, who just wants to pre-order for the next day's cupcakes.
I'm also thinking that I want to start invoicing people so they pay in advance, even for cupcakes. I'm using square for my credit card processing so if someone pays over the phone it is an added cost compared to when they pay in person. Do I just take that cost as a "peace of mind kind of thing", or would you suggest having people pay through paypal?