Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Blown away by this customer...I'm at a loss for words, which doesn't happen often!
New Posts  All Forums:Forum Nav:

Blown away by this customer...I'm at a loss for words, which doesn't happen often! - Page 3

post #31 of 40
I don't believe in the US people don't haggle, it might not be the norm across every single industry (you can't really haggle at a supermarket lol) but what about putting in offers slightly lower than the asking price of a house, or for a used car? I can think of loads of examples where you might not accept the first price immediately. That doesn't mean that we should expect our customers to haggle with us at all, but I just wanted to stress the point of not getting personally offended when it does happen.

Not having a go at BeesKnees though, hindsight is 20/20 :-Dand I doubt anything bad will happen because of it. She didn't sound malicious.
"Taste your words before you feed them to people."
www.sugaredsaffron.co.uk
www.facebook.com/SugaredSaffron
Reply
"Taste your words before you feed them to people."
www.sugaredsaffron.co.uk
www.facebook.com/SugaredSaffron
Reply
post #32 of 40
Quote:
Originally Posted by nancylee61 View Post

Yes, true, but I have read examples of people being rude over it, and that can hurt, even if you know you are not overpricing and that the person is being rude. Maybe it's because it is an art, maybe it's because most decorators are women, but people do feel free to say things they wouldn't say to the mechanic or the grocery store manager. I saw it when I had a shop with local and American handmade goods. Some people were really rude when something handmade was expensive. What can you do? I wanted to snap, but I had to shut up and smile. And online, it's even worse.

Just treat them like an annoying family member, roll your eyes and walk away and don't take it personally. When someone says you are too expensive, like i said, just fill in the blank "too expensive for their budget. "

Or if you can't resist, just be all concerned and say "i'm so sorry if you can't afford this right now. If your financial situation does improve please let me know." icon_twisted.gif
post #33 of 40

A lot of people have no idea what entails making a three tier cake so don't let it worry you!!! I don't think she will find a cake cheaper than the two dollars a serving that you were going to discount for her!! Hang in there. Once she starts checking around, she will find out that your price was cheaper than the other bakers. You were discounting her as it was so keep the faith and don't let it get to you!!!

post #34 of 40
Quote:
Originally Posted by Claire138 View Post

Bees Knees - your response made me smile as I am over explainer on everything. When I mean to say one thing I end up saying another and before I know it I've written the equivalent of a small novel. My family has gotten used to it but clients not so much esp as I tend to get all muddled and have an old fashioned written form which confuses people. Telephone is my best friend in these circumstances! 
On another note, I blame the tv shows for all this as it is so hard for people to understand that it does not take 20 mins to thrash out a 3 tier cake with figurines and beautiful flower arrangements esp as most don't show the price so they don't know what people are paying for said cake, neither do they show the back round people who are busy sculpting etc so they really have no idea. 

Absolutely! And the other thing that should be made clear, especially on programmes which have teams competing, is that yes, they have made a spectacular cake in 8 hours. Wonderful. However, a team of 5 or 6 made that cake. That's 40-48 hours in real time. And they have ready made sponges, woodworking departments, sheet rollers, and 5/6 different people, all who specialise in an area of sugar craft!

Ps - I had to split that into two words as it kept asterisking when it was one word!

Pps - Costumeczar, I would *Love* to say that to some people. I wish I had the guts to icon_biggrin.gif
post #35 of 40
Quote:
Originally Posted by Lizzybug78 View Post

Absolutely! And the other thing that should be made clear, especially on programmes which have teams competing, is that yes, they have made a spectacular cake in 8 hours. Wonderful. However, a team of 5 or 6 made that cake. That's 40-48 hours in real time. And they have ready made sponges, woodworking departments, sheet rollers, and 5/6 different people, all who specialise in an area of sugar craft!

Ps - I had to split that into two words as it kept asterisking when it was one word!

Pps - Costumeczar, I would *Love* to say that to some people. I wish I had the guts to icon_biggrin.gif

Just say it with real concern in your voice to indicate true compassion.
post #36 of 40

I may try that some day!!! 

Nancy

post #37 of 40

I agree I think I will also try this someday. Not sure any time soon. lol

 

I have seen a lot of cakes made in a few days but as he mentioned they have teams of like 5 or 6.

 

Let us know how it goes.

 

Alex

 

 

 

Head Baker at http://bouchonbakery.com/  and forex day trading trainee at  http://fxlivedaytrading.com

post #38 of 40
Thread Starter 
Thanks, all, for the support from the majority...I do regret it a touch, but we all complain that everyone doesn't understand what it costs to make a cake.

Well, that's one less person in the world who may just "get it" now.
Aah, cake. . .the 5th food group!!
Reply
Aah, cake. . .the 5th food group!!
Reply
post #39 of 40
Quote:
Originally Posted by maisie73 View Post

Is that another "disclaimer" AZCouture? I did as you suggested and Googled "Dependapotomus" because I hadn't heard it before. I read that in the military world it's the equivalent of the c word or the b word. Odd to read that in a thread about somebody being offended by a bold, ignorant response.

As a long time military wife, I can offer "my" insight on the dependapotomus term, and the misconseption that we get upset or offended if not given any discouts. Sorry in advance for straying from the origional post.
The term being referred to is found in the urban dictionary (I've been an army wife for 23 years and only heard that term within the last 6 years or so, and it was being referred to as a joke. My understanding is not that it means the C or B word at all. It is typcally used to describe a spouse (usually female) that has zero ambition to contribute to the family unit. Ones that don't take care of themselves physically, don't clean the house, roll out of bed and drive the kids 4 houses down the road to the bus stop without so much as running a comb through thier hair, or putting sweatpants on over the boxer shorts they slept in. The kind of spouse that doesn't bother to bathe the kids for school, and promptly sends them outside to the nearest park until bedtime, and counting on the neighbors to feed them snacks and dinner. If they don't happe to have children, they usually spend all day in bed, or on the computer doing as lttle as possible to contribute. They are basically in it for the so called "benefits", and show very little support for their soldiers career. Physically they would be someone you would most likely see on the "people of walmart" site. It all sounds ridiculous, and whoever came up with the term should be ashamed.
As for the OP, it is commendable that you were being so thoughtful as to giving her such a generous discount (not to mention your upgraded design) but there is a common misconseption that service members always feel entitled to a discount. There are lots of companies that are very generous when it comes to supporting the troops, such as Disney and Anheiser Busch (sorry for the spelling) and a large number of entertainers, musicians, comedians and such, and sports teams. For instance, where we live we are offered free NHL tickets to just about every home game. The tickets are usually group sales purchased by businesses, or individuals then offered to us. My family is big into our hockey team so we take advantage of that opportunity as often as we can. But....we also know that if it wasn't for the generosity of others we wouldn't attend as often as we do. We send thank you notes to the man that does the group sales who is responsible for dispursing the tickets, and every year at the end of the season we send him a token of appreciation from our family. We know he himself isn't the one purchasing the tickets, but he is our link to the tickets and we want him to know that we are greatful for his accommodation (sometimes he gives us extra tickets if we decide to bring guests). But mostly, around here businesses don't offer discounts ( the smaller businesses that is). I would never go into a bakery, or a home bakery and assume or expect a discount.
Anyhow...that's just my input!

usaribbon.gif
Army wives****Sexually deprived for your freedom***
Reply
Army wives****Sexually deprived for your freedom***
Reply
post #40 of 40
I can't quote because I'm on my phone but I agree with the last poster, whoever came up with the term should be ashamed of themselves and so should the people who perpetuate it.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Blown away by this customer...I'm at a loss for words, which doesn't happen often!