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HORRIBLE CAKE FEEDBACK!!

post #1 of 48
Thread Starter 

Hey everyone. I really really need some advice. I'm so upset about what has happened.

I made a cake a couple of weeks ago for a client. The lady asked for a chocolate cake filled with fresh fruit.

Anyway, I didn't hear from her in the days following the event, which worried me as my clients normally message me to thank me for the cake ect.

I received a public message today from this lady and she said "Oh look, it's my kids cake!!! It might look beautiful but it was far from it. You are a joke. The cake had 3 little pieces of fruit in it and was a block of sponge cake which was horrible. Your cakes are a rip off!!!"

As you can imagine my horror at reading this awful feedback. In my defence, the cake did not have 3 little pieces of fruit in it, I always make sure my cakes are filled with plenty of fruit, so this is not true at all.

As for the sponge cake, I always taste the top part  which I cut off to level the cake. And they are always how I want them to taste.

I'm so upset by this, it makes me want to stop anything to do with baking. I've been baking for 2 years and I feel I have learned a lot since then, this feedback has left me feeling gutted.

 

If anyone can give me some advice about this, I would be so grateful.

Thank you in advance :(

post #2 of 48

I'm so sorry for you.. :( If you've never had complaints before and people seem content, it's probably nothing to worry about! Some people seem to think they can say anything over the internet because they don't have to face the person they're insulting. That's just cowardly, and says more about her than it does of your cakes! 

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post #3 of 48

It's hard to take her seriously when she came at you in such an inappropriate way. For now, I would ignore (delete!!) her comment and keep going. However, if the same complaint keeps coming up from others, then you may want to investigate where the criticism is coming from. 

post #4 of 48

Oh, that can be very upsetting! Was it a public message on a business page, such as Facebook? Do you have a business that she can hurt, or do you just make cakes for friends?  

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post #5 of 48
Thread Starter 

Thank you for your replies. The client didn't give me any info as to why she thought the sponge cake was so horrible,. I replied to her and apologized and asked if she could please tell me what she wasn't happy about so I could do something about it. She hasn't responded to me. And yes, it was on my Facebook business page. I'm worried that if I delete her message, then she will see that I've deleted it and go even more crazy at me and try to blacken my name even more. It's so embarrassing. Thank you again. 

post #6 of 48
Thread Starter 

I forgot to add, I make my cakes for the public, not just family and friends ect.

post #7 of 48
Delete it, block her from your page and move on. If you know it wasn't a legitimate complaint, don't waste time on it.
post #8 of 48

Very cowardly to not confront you first!  Who knows, maybe she (or a friend of hers) makes cakes and just wanted to smear your name.  Sadly there are people out there like that.

 

As someone else said, it's hard to take her seriously, but you do need to ask yourself...do you have repeat customers?  Do most people say "thanks for the cake" or are they RAVING over it, along with all of their friends?

 

You definitely want to be able to back yourself up if someone mentions it.  When you get reviews from happy customers, cut and paste them to you FB feed.  Or ask your customers to rate you on there.  That helps. 

 

Good luck and delete it, if you can.  If it was me, I would contact her and see what's up.  In the nicest way possible, of course.  Tell her that you were hurt by her comments being posted so publicly when she could have just contacted you first.  Your biz is important to you, and you are always learning so her feed back is valuable...blah, blah, blah.

 

Not to drag it out, but if you get to the bottom of it, you will be able sleep better and lose that feeling of wanting to throw up EVERY time you think about it.

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post #9 of 48

on Facebook?  Delete and then ban her.

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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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post #10 of 48
Delete delete delete!! Do not let a nasty comment stay on your page for a second! It's your page, your business.
I she goes crazy over it, so be it. Let her throw a tantrum, but don't let her nastiness stay posted for other clients to see.
post #11 of 48
Quote:
Originally Posted by leah_s View Post
 

on Facebook?  Delete and then ban her.

 

That's what I was thinking although like so many others I also think you should try and find out exactly what happened. Do you know anyone who might have been at the party? 

post #12 of 48
Thread Starter 

I have deleted her comment and blocked her now. She didn't reply to my message to try and resolve the situation and find out exactly what was wrong with the cake. I was shocked to read this message as my clients normally go crazy over my cakes and my fan base increases with every cake, so this kind of knocked the wind out of me. Thank you to everyone who took the time to reply. Praise the Lord for Facebooks delete and block settings :)

post #13 of 48
Ok, let's see the cake, and what you charged for it, if you don't mind. I'm nosy, but I'm curious about something too.
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post #14 of 48

Does this go with the problem of using fresh fruit in cakes.  Perhaps it sat on the counter for days before eaten?? 

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post #15 of 48
What a awful way for this lady to treat you and your business! I think some people don't like sponge cakes as much as a normal chocolate cake. However that doesnt mean she should have been so rude. I personally would rather have a rich chocolate cake. Unless it is sponge cake that she asked for... If you just prefer to use sponge cake, do you use a simple syrup on it? If not, give it a try. It gives it more flavor and more moist.
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