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SOLICITING FEEDBACK : NEW MEMBER EXPERIENCE - Page 8

post #106 of 341
@JWinslow  that was awesome

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #107 of 341
Quote:
Originally Posted by AZCouture View Post
 

How about a "permanent sticky" that pops up when they log in for say, the first ten times they post? Like a pop up that can't be ignored, but will eventually disappear after they've posted a few times. It could have links to the most common questions, or a short description about where to look for answers for the most common questions. And they would see it over and over and over for a little while at least, and have to look at it


That is BRILLIANT!

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #108 of 341
Great ideas, JWinslow.
post #109 of 341
Quote:
Originally Posted by sixinarow View Post
 
Quote:
Originally Posted by liz at sugar View Post
 

This a variation on your idea, but I wonder if you could create a "baby pool" of sorts, a forum where new members can post basic questions and meet other members.  When their post count is high enough (at whatever number you select) they earn the ability to post in all the regular forums.  Maybe this would get them acclimated and familiar enough to see those questions that get asked over and over, and eliminate some of the repetition.

 

And a welcome committee would be a lovely idea. :)

 

Liz

Great idea. Maybe give them their own mod who can point them in the right direction.

 

Hi Heath,

I think the mods play a big part in the feeling of the sight. I made a suggestion maybe a month ago on the Suggestion Forum about a pricing sticky, the moderator ripped my head off, chastised me and another member for even mentioning such a thing and locked the thread so that her tirade was the last thing to be seen. Doesn't really make me want to participate if I'm afraid of a public flogging from a mod who will embarrass members, call them names and lock the thread. Why not just delete offending posts and keep the good info in the thread. People will get the idea pretty quickly that they can't scream "rude" "mean" whatever, if those posts are simply deleted without a verbal beating from a moderator.

 

But aside from that, I only search the "New Posts" and stickies don't show up there. So whatever you decide to do, you might make it visible from the New Posts listing also.


Oh, yes ma'am! ^^ THIS! ^^

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #110 of 341

Yeah....what she/he said ^ !

Aah, cake. . .the 5th food group!!
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Aah, cake. . .the 5th food group!!
Reply
post #111 of 341
Quote:
Originally Posted by sixinarow View Post
 

Maybe a Hot Topics Forum where there could be the inevitable discussions on pricing/copyright/laws but that would be the ONLY area that those discussions are allowed. A whole separate forum to click into with a disclaimer that these are "hot topics" that can bring a heated discussion. There are so many various opinions and people on this sight that you are never going to please everyone. I like the Welcome Packet idea as well as useful links. I think a variety of these things could help cool down some heated issues.

;-D

post #112 of 341

As a moderator here, Heath, these are the things that I would love to see happen, to make CC a better place, and far easier to moderate.

 

 

1. A New Members/Beginners Directory, clearly visible on the right hand side of the Home Page. This ideally would have

  • A Welcome from you and Jackie, which mentions that this is your site, run privately, and that you wish it to be a place where we encourage and support all cake decorators.
  • A clear set of RULES for posting in the forum
  • An "I want feedback on my cake" section, where people could be directed to the GALLERY to post their photos and ask for feedback in the description part of their photo upload.
  • A FAQ section, addressing these topics (as a bare minimum): Pricing, Legalities of Starting Up a Cake Business, Pan Sizes (with number cups of batter needed for each), Fondant Quantities for Covering Cakes, Buttercream Quantities for Covering Cakes, and links to some basic (highly rated) recipes, eg Vanilla and Chocolate Cupcakes, WASC, White Wedding Cake, Chocolate Cake and maybe basic chocolate Mud Cake. I believe the long-term members could nominate the recipes they feel are best for beginning bakers to try.
  • I'd also like a "Quick Links" section in the FAQ for How-to things like Recipes, Posting a Photo, Advertising on CC, contacting a Moderator, contacting the site owners and so on.
  • A single Forum section, where a new member or a beginner can post a basic question not addressed by the above FAQs. This can be moderated, so if it is a more advanced questions for example, I could redirect it to the appropriate regular forum section. If its a question like "Where can I find a recipe for XXX" then the Welcome Committee volunteers could jump in and supportively suggest where the member can find recipes on CC (and provide a link). You could LIMIT the respondees to just the Welcome Committee if you wanted. If there is an issue, the WC could alert a Moderator that action needs to be taken (eg a troll appears).

 

THIS IS KEY: With the FAQ section, I would encourage you and Jackie to ask for submissions from members to provide answers. You can choose the best answer, or even several answers that ultimately answer it completely. For example, the much-maligned pricing question. Every single time a moderator, or a member, sees a "Halp! How Much SHould I charge for THis Cake" new thread pop up, they can simply post the LINK to the FAQ that answers the question as all of us want to, but can't because it is not a 6 word answer. This would diffuse all the anger and irritation, and remove about 99% of infractions needing to be issued whenever there is a pricing thread. One member (above) has already written a comprehensive pricing answer. We just need something like that clearly available both for New Members and for existing members to be able to link to (thus avoiding the aggravation).

 

2. As was mentioned above - a pop-up that appears for 10+ times when a new member logs in to remind them of this New Member section on the right hand side of their screens. If a new member posts in the regular forums, members can flag them to be relocated, or provide a link in the NM section themselves.

 

3. Lastly, I'd like an easy-to-find link of Jackie's and your Posting Rules (TOU), that I myself can insert into any and all heated discussions to remind everyone of their expected behavoiur. I would love to see more vigorous debates and allow personalities to be themselves, as long as they adhere to standards of politeness and kindness.

 

I hope these suggestions help, Heath. I would love to actually participate more as an experienced cake decorator in the forums, instead of spending hours upon hours moderating what is essentially school-yard behaviour :-)  

 

 

 

 

 

.

post #113 of 341

Wow!!!  Mod 2 for mod!  Really Awesome.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #114 of 341
Quote:
Originally Posted by SystemMod2 View Post
 

 

 

Every single time a moderator, or a member, sees a "Halp! How Much SHould I charge for THis Cake" new thread pop up, they can simply post the LINK to the FAQ that answers the question as all of us want to, but can't because it is not a 6 word answer. 

 

I ABSOLUTELY will do it!  

 

That is exactly what I was trying to suggest.  Thank you for writing and expressing it so clearly.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #115 of 341
That was excellent, Mod2.
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #116 of 341

Wonderful Mod2 !!!

I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

Reply

I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

Reply
post #117 of 341
Quote:
Originally Posted by SystemMod2 View Post

As a moderator here, Heath, these are the things that I would love to see happen, to make CC a better place, and far easier to moderate.


1. A New Members/Beginners Directory, clearly visible on the right hand side of the Home Page. This ideally would have
  • A Welcome from you and Jackie, which mentions that this is your site, run privately, and that you wish it to be a place where we encourage and support all cake decorators.
  • A clear set of RULES for posting in the forum
  • An "I want feedback on my cake" section, where people could be directed to the GALLERY to post their photos and ask for feedback in the description part of their photo upload.
  • A FAQ section, addressing these topics (as a bare minimum): Pricing, Legalities of Starting Up a Cake Business, Pan Sizes (with number cups of batter needed for each), Fondant Quantities for Covering Cakes, Buttercream Quantities for Covering Cakes, and links to some basic (highly rated) recipes, eg Vanilla and Chocolate Cupcakes, WASC, White Wedding Cake, Chocolate Cake and maybe basic chocolate Mud Cake. I believe the long-term members could nominate the recipes they feel are best for beginning bakers to try.
  • I'd also like a "Quick Links" section in the FAQ for How-to things like Recipes, Posting a Photo, Advertising on CC, contacting a Moderator, contacting the site owners and so on.
  • A single Forum section, where a new member or a beginner can post a basic question not addressed by the above FAQs. This can be moderated, so if it is a more advanced questions for example, I could redirect it to the appropriate regular forum section. If its a question like "Where can I find a recipe for XXX" then the Welcome Committee volunteers could jump in and supportively suggest where the member can find recipes on CC (and provide a link). You could LIMIT the respondees to just the Welcome Committee if you wanted. If there is an issue, the WC could alert a Moderator that action needs to be taken (eg a troll appears).

THIS IS KEY: With the FAQ section, I would encourage you and Jackie to ask for submissions from members to provide answers. You can choose the best answer, or even several answers that ultimately answer it completely. For example, the much-maligned pricing question. Every single time a moderator, or a member, sees a "Halp! How Much SHould I charge for THis Cake" new thread pop up, they can simply post the LINK to the FAQ that answers the question as all of us want to, but can't because it is not a 6 word answer. This would diffuse all the anger and irritation, and remove about 99% of infractions needing to be issued whenever there is a pricing thread. One member (above) has already written a comprehensive pricing answer. We just need something like that clearly available both for New Members and for existing members to be able to link to (thus avoiding the aggravation).

2. As was mentioned above - a pop-up that appears for 10+ times when a new member logs in to remind them of this New Member section on the right hand side of their screens. If a new member posts in the regular forums, members can flag them to be relocated, or provide a link in the NM section themselves.

3. Lastly, I'd like an easy-to-find link of Jackie's and your Posting Rules (TOU), that I myself can insert into any and all heated discussions to remind everyone of their expected behavoiur. I would love to see more vigorous debates and allow personalities to be themselves, as long as they adhere to standards of politeness and kindness.

I hope these suggestions help, Heath. I would love to actually participate more as an experienced cake decorator in the forums, instead of spending hours upon hours moderating what is essentially school-yard behaviour icon_smile.gif  





.
So much of this sounds great. Perhaps some stuff could be country relevant for example here in the uk we have VAT with a minimum turnover threshold where you are required to register with the inland revenue . Also weight equivalent recipies as we tend not to use cups.
Striving for perfection causes disappointment while doing all things to the best of your ability ensures satisfaction.
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Striving for perfection causes disappointment while doing all things to the best of your ability ensures satisfaction.
Reply
post #118 of 341

That's a good point Sugarflorist. Perhaps a link to an online conversion app, or even the ability (like many recipe sites) to have the recipe appear in the units you would like by clicking on options?

post #119 of 341

Yes, that is an excellent idea!

post #120 of 341
I like the idea of a conversion app, too.

International equivalents could be helpful, too. I mean like a biscuit in Australia is not a bicuit in the US, and if your US store doesn't carry golden syrup, what are the best substitutions?
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