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Customer wants to serve "other" cupcakes along with my cake.

post #1 of 14
Thread Starter 

I have a customer who wanted a wedding topper tier and cupcakes.  I quoted her a price, then she came back and said she just wanted the wedding topper and that she would serve "other" cupcakes.

 

I've had this request before and I'm sure I will get it again.  Just curious if any of you have had this request and how did you handle it?  Did you tell them "heck no you aren't serving my cake with cupcakes store bought, homemade or otherwise?

 

Thanks, this is a wonderful community of support and collaboration.

post #2 of 14

Well, I would tell her that the price includes the whole package, and if you were going to sell the cake individually it would be more expensive. Or if you don't want to do that just tell her that you don't sell cakes to be servd with otehr cupcakes since you can't control for the quality of those cupcakes (that's what I do.)

 

You'll get people saying that you can have it in your contract that you won't deliver a cake if other cakes are also going to be there, but if you're not willing to turn around and walk out with the cake then that's pretty much unenforceable. If you deliver a cake and leave, then they bring otu the Costco sheet cakes, you have no control over that.

 

I just don't do groom's cakes if I don't do the wedding cake anymore, which is what I came up against most often. They'd get a cheap wedding cake baker then try to get me to do a complicated groom's cake, and I won't do that. Because this happened to me: https://www.facebook.com/#!/acaketoremember/posts/10151788360048671

post #3 of 14

A really "good", truthful and honest reply would be to say that you can't take her order because the OTHER cupcakes might be made in an unlicensed kitchen, could taste like sawdust, might contain foreign objects like dog or cat hair or, look like an unmade bed - and if people knew you did the top tier they would assume you also baked  the contaminated cupcakes........ and will never contact you to place an order.  So to protect the integrity of your business, you need to refuse her order.  Then send her to your competition.................you know who I mean,......................the people you have had issues with in the past.  It's called "sharing the pain".  :-)

post #4 of 14

Of course, a lot depends on the pedigree of the "other" cupcakes. And on whether or not there is any possibility of them being passed of as your work, or yours as that of the cupcake supplier (and heaven only knows which is worse, in any given situation).

 

Just as a lot depends on the pedigree of "other" musicians performing at a wedding (i.e., the staff organist at a church, if under a contract adhering to American Guild of Organists guidelines, has a right to demand any amount up to and including his or her normal full wedding fee, if the wedding party chooses "other" musicians, and any AGO member[s] who might be among the "other" musicians would be required by the AGO code of ethics to inform the wedding party of that right, and can be censured or expelled by the AGO for accepting the gig without doing so, but conceivably the staff organist might waive that right if he or she greatly respects the "other" musicians).

James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

Reply
post #5 of 14
I just don't do groom's cakes if I don't do the wedding cake anymore, which is what I came up against most often. They'd get a cheap wedding cake baker then try to get me to do a complicated groom's cake, and I won't do that. Because this happened to me: https://www.facebook.com/#!/acaketoremember/posts/10151788360048671
[/quote]

What happened to you?
post #6 of 14

Either I do the entire order or I don't do it at all. 

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
Reply
post #7 of 14

costumeczar:  the FB thread didn't work, so the curiosity is building.

 

DeniseNH: pretty well explained why she wouldn't want to share the stage with another baker.

~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
Flowers
(3 photos)
Fishing / Hunting
(12 photos)
Cupcakes!
(21 photos)
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~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
Flowers
(3 photos)
Fishing / Hunting
(12 photos)
Cupcakes!
(21 photos)
Reply
post #8 of 14
Quote:
Originally Posted by Psyched baker View Post

I just don't do groom's cakes if I don't do the wedding cake anymore, which is what I came up against most often. They'd get a cheap wedding cake baker then try to get me to do a complicated groom's cake, and I won't do that. Because this happened to me: https://www.facebook.com/#!/acaketoremember/posts/10151788360048671

What happened to you?[/quote]

Ah, sorry about that...stupid ipad doesn't do copying correctly. This is the story of the cute dog cake vs. the hideous wedding cake: http://acaketorememberva.blogspot.com/2010/02/why-i-dont-do-random-grooms-cakes.html
post #9 of 14

Yup You guys are right on target with your refusal to be involved.  reasonable and logical.

(ps: your puppy cake was so beautiful I want to adopt him. )

~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
Flowers
(3 photos)
Fishing / Hunting
(12 photos)
Cupcakes!
(21 photos)
Reply
~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
Flowers
(3 photos)
Fishing / Hunting
(12 photos)
Cupcakes!
(21 photos)
Reply
post #10 of 14

I have a clause in my contract that states that no other desserts or cakes are to be served with mine.  The reason for this is you don't want "credit" for the store bought cupcakes or cupcakes made by "aunt Kathy" or whatever.  When people ask who made the cake, they will assume that the same person is responsible for the cupcakes as well.  So, if the cupcakes are lesser quality, not decorated well, taste terrible, whatever the case may be, then that may be detrimental to your business.  

post #11 of 14
Quote:
Originally Posted by costumeczar View Post

What happened to you?

Ah, sorry about that...stupid ipad doesn't do copying correctly. This is the story of the cute dog cake vs. the hideous wedding cake: http://acaketorememberva.blogspot.com/2010/02/why-i-dont-do-random-grooms-cakes.html[/quote]

Thank you for reposting the link. I think that stories like that help us to feel more firm in our gut instinct to do all or nothing. That dog was perfect too icon_smile.gif
post #12 of 14
Quote:
Originally Posted by Psyched baker View Post

Ah, sorry about that...stupid ipad doesn't do copying correctly. This is the story of the cute dog cake vs. the hideous wedding cake: http://acaketorememberva.blogspot.com/2010/02/why-i-dont-do-random-grooms-cakes.html

Thank you for reposting the link. I think that stories like that help us to feel more firm in our gut instinct to do all or nothing. That dog was perfect too icon_smile.gif[/quote]

You should have seen the wedding cake, it was horrific. Best part was the bride called the other baker to complain, and he wouldn't give them any refund at all. Plus, he had been out of the country and had left an assistant to decorate it so he didn't even know what it looked like but he kept telling the bride nothing was wrong with it.
post #13 of 14
This is not really a cut-and-dried issue. I agree that if a customer is going to supplement your order with Walmart cupcakes due to cost concerns (which seems to be the case here) the all-or-nothing approach makes sense, but there are other situations where some flexibility is warranted...for example, if an allergy or dietary restriction needs to be accommodated, or a friend/family member is making a special cake or dessert for the event.

We made several supplementary allergy-friendly cakes for weddings where the primary cake was made by someone else, in order to avoid any conflict we would schedule the delivery of the cake to take place after the primary cake was set up.
post #14 of 14
Quote:
Originally Posted by jason_kraft View Post


We made several supplementary allergy-friendly cakes for weddings where the primary cake was made by someone else, in order to avoid any conflict we would schedule the delivery of the cake to take place after the primary cake was set up.

Which is exactly why a clause in your contract saying that your cake will be the only one there doesn't make any sense and doesn't work. Unless you plan on sticking around until the cake is served to make sure no other baked good show up, it's unenforceable.

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