I went to a very famous local bakery and ordered a two tier cake. They asked me to email the desired cake pic. I did and also asked them to place an iphone with my infant pic on it(also emailed my boy's pic). Instead they did the wrong flavors and also used yellow instead of gold. Also they made a blackberry with happy VD on the screen!! I sent an email to the owner who was very understanding and initiated investigation, 50% off on my next cake and 10% discount card on all purchases.