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To Take the Order or to Not Take the Order? - Page 2

post #16 of 27

Money is due prior to delivery...even if it's my Momma placing the order! LOL...j/k I don't charge family.

post #17 of 27
Quote:
Originally Posted by CONFECTIONERIE View Post
 

 

Hmm, I guess I never thought of it that way.  But definitely a good point.  I guess it is up to me to make sure that I'm properly promoting/following through on my product.  Thanks for pointing that out.

 

 

And my boss has been super helpful with me starting a business.  He used to run a gourmet food shop and he's given me a lot of tips/let me borrow books, and he's even letting me jump in on our store's booth at the next bridal show in town so I think they'll actually pay me.  Fingers crossed anyways!

What did I miss - you just ignored her request?

 

I'm not sure what jump in on means, but it sounds to me like these are people you should giving free cake to. All this over something you only charge $18 to make? For me, that's like making someone half a dozen undecorated cupcakes. Why wouldn't you just do it? These are not your usual freeloaders, but instead it's an investment in good will.

 

Obviously, the line has to be drawn somewhere, but this is a tiny order.

post #18 of 27

I would not do anything free for my boss. He is running a business to be profitable, he needs to understand that she is trying to do the same thing. Plus it sounds like he is supportive of her business and no one asked for anything for free or even discounted. Just from what the OP said I am betting she will be paid.

 

I have some great customers in both my cake stand business and with my cakes that even when I offered discounts they said no. They understood that I needed to get my business off the ground and were very supportive. To date they are still my best customers and appreciate my talents.

post #19 of 27

It would help to know what the boss "letting me jump in on our store's booth at the next bridal show in town" means. I am speaking partly from experience...I got a lady disgusted with me and lost out on a tit for tat situation when one of my cakes was on national tv - they wound up not giving me credit for the cake. I'd been doing cakes for  that sports network for several years and I have a feeling I'm now on the blacklist of who not to call when they're in town. But I thought I was being businesslike.

post #20 of 27
Thread Starter 
Quote:
Originally Posted by howsweet View Post

It would help to know what the boss "letting me jump in on our store's booth at the next bridal show in town" means. I am speaking partly from experience...I got a lady disgusted with me and lost out on a tit for tat situation when one of my cakes was on national tv - they wound up not giving me credit for the cake. I'd been doing cakes for  that sports network for several years and I have a feeling I'm now on the blacklist of who not to call when they're in town. But I thought I was being businesslike.

I'm chipping in a small portion of the bridal show booth rental free and providing mini cupcakes. I get to hand out business cards/coupons. So it's win-win for both of us. My boss is a great guy and I was never really worried about them not paying.

I am also bringing cupcakes to the staff event originally referenced. Those I'm definitely not charging for. The candy bars are just a little more complicated and take some more time.
post #21 of 27
Thread Starter 
Quote:
Originally Posted by CONFECTIONERIE View Post

I'm chipping in a small portion of the bridal show booth rental free and providing mini cupcakes. I get to hand out business cards/coupons. So it's win-win for both of us. My boss is a great guy and I was never really worried about them not paying.

I am also bringing cupcakes to the staff event originally referenced. Those I'm definitely not charging for. The candy bars are just a little more complicated and take some more time.

Fee*
post #22 of 27

I'm a little confused by this and maybe I'm misunderstanding, but I read it as your boss' wife placed an order with your business to supply the chocolate bars you advertised on your facebook page. The fact of who she is has nothing to do with this business transaction, I read it to mean she was trying to help you get your business going by placing an order. As you said your boss and his wife have been helpful and supportive in trying to get your business off the ground.

 

I'm with Jason on this, we get a lot of contacts via fb and have a strict policy of not supplying quotes or taking orders via fb.  We contact the person making the enquiry and then have a verbal conversation or email follow up.  Depending on how complex or simple the order is, this may involve a face to face meeting for a wedding cake or in the case of an order like yours, a phone conversation or email confirming the order would be enough. It is an $18 order, we would not require pre payment for something so small, but I understand starting out this maybe a lot of money to lose out on.

 

If you are genuine about running a business treat this order in a business like manner.  A simple, polite and friendly conversation would clarify this situation and would be what a business owner would do, not tying yourself up in knots.  You may find this next sentence a little offensive, but I promise you I'm not intending it to be - shoulders back, chin up, suck it up and contact your customer to clarify and confirm this order :)

post #23 of 27
Thread Starter 
Quote:
Originally Posted by 810whitechoc View Post

I'm a little confused by this and maybe I'm misunderstanding, but I read it as your boss' wife placed an order with your business to supply the chocolate bars you advertised on your facebook page. The fact of who she is has nothing to do with this business transaction, I read it to mean she was trying to help you get your business going by placing an order. As you said your boss and his wife have been helpful and supportive in trying to get your business off the ground.

I'm with Jason on this, we get a lot of contacts via fb and have a strict policy of not supplying quotes or taking orders via fb.  We contact the person making the enquiry and then have a verbal conversation or email follow up.  Depending on how complex or simple the order is, this may involve a face to face meeting for a wedding cake or in the case of an order like yours, a phone conversation or email confirming the order would be enough. It is an $18 order, we would not require pre payment for something so small, but I understand starting out this maybe a lot of money to lose out on.

If you are genuine about running a business treat this order in a business like manner.  A simple, polite and friendly conversation would clarify this situation and would be what a business owner would do, not tying yourself up in knots.  You may find this next sentence a little offensive, but I promise you I'm not intending it to be - shoulders back, chin up, suck it up and contact your customer to clarify and confirm this order icon_smile.gif

Thanks for being honest! I'm still new to this, and pretty young, so I do appreciate the bluntness of your reply. I did end up making the candy bars and contacting the customer. icon_smile.gif
post #24 of 27

i think our op is 18 or 19 and i love this thread--she needs us. ;)

 

i would just like to mention that all your clients, op, can find these threads too and they might not be especially understanding of all of our 'forthright' sometimes no holds barred commentary at times if you kwim. so consider asking your questions generically or something ;)

one baker's never ever do is the next baker's 'i swear by this'
 
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one baker's never ever do is the next baker's 'i swear by this'
 
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post #25 of 27

Good Luck with your situation, if you can handle this in a professional manner, dealing with total strangers will be a piece of cake (gulp... sorry:D)

post #26 of 27
Thread Starter 
Quote:
Originally Posted by 810whitechoc View Post

Good Luck with your situation, if you can handle this in a professional manner, dealing with total strangers will be a piece of cake (gulp... sorry:D )

I sell furniture full time and I actually find strangers MUCH easier to deal with.
post #27 of 27

This is off topic to the OP - your website looks great for just starting out!  And I love your flavor combinations - very sophisticated!  You are going to do great!

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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