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First time someone has complained on a cake of mine? - Page 4

post #46 of 121

AZ, Costumeczar, and Brandibaked are the only ones making sense here.  Clearly this is not what the client ordered.  It is the job of the decorator to know what he/she can do in a reasonable time frame with the equipment  at hand and to decline or offer slternate suggestions if they can not produce what is desired.   The OP did a reasonable job on a cake that should have been priced mush higher than $45.00, but it wasn't what the client ordered, so while it should have cost more than it did if that was what was ordered,  the client was not wrong to say she didn't want to pay for what was clearly not the cake she had expected.  The way she did it was not optimal, but she was actually correct.

 

While posters on CC tend to side with a decorator over a client, people in business need to know their limits and be able to communicate those  to the client.  Every potential inquiry is not one that has to be accepted.  Learning that is a key to success.

post #47 of 121

After seeing the inspiration cake I agree that it wasn't quite in line with what was ordered - when you took the order knowing you didn't have the pans to create the requested shape, did you let her know that?

 

It's not the customer's fault that you took their order without enough time to prepare yourself, unless you warned them otherwise they had no reason to know you couldn't deliver what you promised. It seems like common sense to any of us that you can't make that cake with that little warning unless you have the correct supplies but the customer isn't a cake decorator and has no idea. 

 

Again, not all orders are business you need. An order you can't complete isn't an order you need.

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post #48 of 121
Quote:
Originally Posted by AZCouture View Post
 

And what is this "customer would pay wayyyyyyyyy more at a real bakery" crap? Yeah they would, you got that right! They'd get what they ordered, from someone who knows what they are bloody well doing, charges appropriately, and doesn't act like half talent should equal half price and half expectations

 

That may very well be my swan song depending on the mood of the Mods today, but I don't give a rat's butt. Knock it off newbies. You want to be a good respected decorator? Then slow down, get some dang skills, LEARN how to price, learn to say no, and just stop this foolishness. Dang it! That was more for....a lot of other people, not necessarily you, poster.

;-D;-D;-D;-D;-D

There. Their. They're not the same.

 

I hope I die before "your" becomes the official contraction of "you are."

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There. Their. They're not the same.

 

I hope I die before "your" becomes the official contraction of "you are."

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post #49 of 121
Quote:
Originally Posted by MimiFix View Post
 

"........My advice to you......."

 

MimiFix:   your advice makes so much sense to me I am waiting for your book to arrive so I can get a bigger dose of it, and keep it on hand.  (even though I am not in business and may never be)

 

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~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman 
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post #50 of 121
shorn, i hope you are ok and i'm sorry for some of what is happening here --

 

i don't ever believe it's right to be so rude as this is appearing to me and people standing up for the rudeness-thinking a little bit of  truth tossed in triumphs over callousness -really?

 

because someone asks for advice we take advantage and it becomes ok to belittle them if we sprinkle in some truth as we jab over and over below the belt--no--

 

truth should always be tempered with something way better than what i've seen posted here today--

 

it's not ok--

 

100 times 100 it's not ok with me

one baker's never ever do is the next baker's 'i swear by this'
 
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one baker's never ever do is the next baker's 'i swear by this'
 
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post #51 of 121
Quote:
Originally Posted by -K8memphis View Post

shorn, i hope you are ok and i'm sorry for some of what is happening here --


i don't ever believe it's right to be so rude as this is appearing to me and people standing up for the rudeness-thinking a little bit of  truth tossed in triumphs over callousness -really?

because someone asks for advice we take advantage and it becomes ok to belittle them if we sprinkle in some truth as we jab over and over below the belt--no--

truth should always be tempered with something way better than what i've seen posted here today--

it's not ok--

100 times 100 it's not ok with me
Then you blow the rainbows, it's not something I do.
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #52 of 121
Quote:
Originally Posted by AZCouture View Post


Then you blow the rainbows, it's not something I do.

 

 

i get that.

 

you are wrong to be so mean to her--there's a right way to speak to people and this was not it.

 

blow your own

one baker's never ever do is the next baker's 'i swear by this'
 
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one baker's never ever do is the next baker's 'i swear by this'
 
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post #53 of 121
Quote:
Originally Posted by AZCouture View Post
 

People that order crap like that are red flags waiting to happen anyways. Jus' sayin yo.

 

Agreed.  And learn to say "no" to a 24 hour turnaround request - there are no cake emergencies.   :)

 

Liz

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Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #54 of 121
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Quote:
Originally Posted by -K8memphis View Post

shorn, i hope you are ok and i'm sorry for some of what is happening here --


i don't ever believe it's right to be so rude as this is appearing to me and people standing up for the rudeness-thinking a little bit of  truth tossed in triumphs over callousness -really?

because someone asks for advice we take advantage and it becomes ok to belittle them if we sprinkle in some truth as we jab over and over below the belt--no--

truth should always be tempered with something way better than what i've seen posted here today--

it's not ok--

100 times 100 it's not ok with me
thumbs_up.gif
Plank.
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Plank.
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post #55 of 121

Being a new cake decorator I was really pleased to find this site and I've just joined this forum, but after reading some of the replies to this poor girls post, I think I might think twice before I ask for help and support!:(

post #56 of 121
Thread Starter 
It's all okay! Criticism is good! I agree it wasn't my best work but she did know It was not going to be exact. I don't like to copy others work exactly anyways! Thanks!
post #57 of 121

When I was a newbie on this site I took my lumps.  Some of it harsh.  I chose not to take it personally but learn from it. As hard as some of the comments were to read, I am very grateful to the members who took the position to push me in the right direction.  To all those who are still learning - please so the same :)

I love what I do and do what I love

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I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

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post #58 of 121
Quote:
Originally Posted by kiminfrance View Post
 

Being a new cake decorator I was really pleased to find this site and I've just joined this forum, but after reading some of the replies to this poor girls post, I think I might think twice before I ask for help and support!:(

 

Don't be afraid to ask for help, we all make mistakes and this site has amazing people willing to help out for all sorts of cake conundrums. Everyone is different so everyone responds differently, some people are more direct and some are more sensitive etc but we all have to grow a thick skin in this business otherwise unfortunately we get walked all over. I am not the same person today as I was 6 months ago let alone 2 years ago - cake wise. I've had to really learn to speak up for myself and admit I still get nervous but I think that's the point some of the responses here were making to the OP, no-one was being mean, it helps to know that others have been in the same position and what fellow bakers and peers think of our situation and what they would or would not do in any given circumstance. 

post #59 of 121

Responses tend to be more tough love here in the business forum.  There is a good cross section of business owners with valuable advice though, so if you can bring the big girl panties and take it with an ounce of salt (and a lime and a shot of tequila or two) you can learn a lot.

post #60 of 121
Quote:
Originally Posted by shorn0099 View Post

It's all okay! Criticism is good! I agree it wasn't my best work but she did know It was not going to be exact. I don't like to copy others work exactly anyways! Thanks!

shorn0099: You asked for opinions and you got them.

one look at the cakes on your page & it's plain to see that you've made some nice ones.  Cheers.

~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman 
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~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman 
Flowers
(3 photos)
Fishing / Hunting
(12 photos)
Halloween
(4 photos)
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