Last week we had a complaint at the bakery.
A lady said her cake was good but the layers were to thick. It was 3 layers of cake and 2 of filling, 3.5inches totally.
She was expecting thinner layers, like 6!
because that's was what the old owner/pastry chef of the bakery did. Now the owner is changed, new pastry chefs, new cakes, new flavors.. He bought the whole business but didn't change the name, He just had a week closed few months ago and a big opening with the NEW business!
So what to do now? I would not give her any refound, I'm pretty sure I told her our cakes are tall with 3 layers of cake and 2 of filling,
I think the complaint doesn't make any sense, we can't know what the old pastry chef used to do last year, how and what recipes he used!
what do you think?