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Ummm How would you answer this?

post #1 of 23
Thread Starter 

I recently posted a picture on my Facebook page of some cupcakes I did this week and used Disco Dust in making them. I always try to answer anyone that posts on my page so that it makes me more personal and keep everyone engaged, but this random person says something along the lines of "Those are so pretty, where can I buy the glitter"? Umm yeah, cause I WANT to share my secrets with you so you don't have to order them from me?? Now I don't know what to say.... :-/ 

post #2 of 23

i mean disco dust is not exactly a secret and not to mention it is not edible either--

 

i would just answer vaguely--"most any cake decorating store carries it"

 

or delete the comment so you don't have to reveal anything

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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #3 of 23
Disco dust isn't a trade secret. icon_confused.gif??:

I'd help and answer the question. How is it any different than people asking here? It's just a different forum.
Plank.
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Plank.
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post #4 of 23
Thread Starter 

How is it different? Because essentially she is asking "where can I buy that so I don't have to pay you to do it", or "can I have your recipe so I don't have to pay you to do it". I would never think of asking on Walmarts facebook page where they purchase their products and expect them to tell me so I can save myself a couple bucks. Even if it isn't a "secret" so to speak. 

 

I don't think this person meant any harm...it was just a poorly thought out question. And now I have to find a political answer.

 

I don't run a forum for tips and trick, I'm running a business. 

post #5 of 23
That's just silly, I'm sorry. And what may happen is someone else just answers it anyways.
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post #6 of 23
But she's not asking for a recipe. I think you're overthinking it.
Plank.
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Plank.
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post #7 of 23
She's asking for information on an obviously pre-made decoration. I see nothing wrong or out of line about that.
post #8 of 23
Quote:
Originally Posted by AHTCakes View Post
 

... this random person says something along the lines of "Those are so pretty, where can I buy the glitter"?

 

You can respond: Thank you so much for your interest. The cupcakes can be ordered in (whatever colors are available). 

 

If she doesn't take the hint and posts again about where to purchase the glitter, just delete her comment.

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post #9 of 23
Quote:
Originally Posted by AHTCakes View Post

How is it different? Because essentially she is asking "where can I buy that so I don't have to pay you to do it", or "can I have your recipe so I don't have to pay you to do it". I would never think of asking on Walmarts facebook page where they purchase their products and expect them to tell me so I can save myself a couple bucks. Even if it isn't a "secret" so to speak. 

I don't think this person meant any harm...it was just a poorly thought out question. And now I have to find a political answer.

I don't run a forum for tips and trick, I'm running a business. 

There are plenty of people here that also run successful businesses, but that doesn't stop them answering other peoples questions. And it doesn't necessarily mean that she wants to know so she doesn't have to pay you, it could be that she just wants to bake at home as a hobby- I bake at home ( very nice cakes I might add icon_wink.gif ) but that doesn't stop me from buying from elsewhere. I agree that you're overthinking it.
post #10 of 23

While I completely understand where you are coming from, a few points:

1. This person may be a baker and is following you. You never know where new relationships can come from. 

2. If they are asking you where to get supplies, it is very clear that even if you don't answer, they were not going to be your customer.

3. BUT if you answer and are helpful, maybe this DIY person will remember you the next time they realize they need a "more important" cake or when in a conversation with a friend looking for a "wow" cake. This has happened to me several times. A person has emailed with questions or calls and I answer nicely and then 2 months down the road I realized they've sent me customers because of that encounter. 

4. Disco Dust is not a trade secret and not a recipe. Is is also not edible. (but that's not really relevant in this discussion.)

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life is short, get a cakesafe.
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post #11 of 23
Quote:
Originally Posted by jenmat View Post

While I completely understand where you are coming from, a few points:
1. This person may be a baker and is following you. You never know where new relationships can come from. 
2. If they are asking you where to get supplies, it is very clear that even if you don't answer, they were not going to be your customer.
3. BUT if you answer and are helpful, maybe this DIY person will remember you the next time they realize they need a "more important" cake or when in a conversation with a friend looking for a "wow" cake. This has happened to me several times. A person has emailed with questions or calls and I answer nicely and then 2 months down the road I realized they've sent me customers because of that encounter. 
4. Disco Dust is not a trade secret and not a recipe. Is is also not edible. (but that's not really relevant in this discussion.)
Very well said.
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post #12 of 23
Wow, someone sure needs a reality check.
post #13 of 23
Quote:
Originally Posted by MimiFix View Post
 

 

You can respond: Thank you so much for your interest. The cupcakes can be ordered in (whatever colors are available). 

 

If she doesn't take the hint and posts again about where to purchase the glitter, just delete her comment.

 

I agree with MimiFix.  A baker's Facebook page isn't necessarily the same as Cake Central - she is there to promote her business, not share tips and techniques.

 

I don't think it being "too full of yourself" to want to protect the business you have built, whether it is regarding Disco Dust or stacking a 4 tier cake.

 

But I also would not use Disco Dust on an edible product, unless it is on a topper meant for removal. :)  You could also just sell a small amount of it to the asker at a premium - you don't have to reveal your source, and she still gets what she wants.

 

Liz

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post #14 of 23
Quote:
Originally Posted by jenmat View Post
 

While I completely understand where you are coming from, a few points:

1. This person may be a baker and is following you. You never know where new relationships can come from. 

2. If they are asking you where to get supplies, it is very clear that even if you don't answer, they were not going to be your customer.

3. BUT if you answer and are helpful, maybe this DIY person will remember you the next time they realize they need a "more important" cake or when in a conversation with a friend looking for a "wow" cake. This has happened to me several times. A person has emailed with questions or calls and I answer nicely and then 2 months down the road I realized they've sent me customers because of that encounter. 

4. Disco Dust is not a trade secret and not a recipe. Is is also not edible. (but that's not really relevant in this discussion.)


;-D

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I love what I do and do what I love

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post #15 of 23
Yup agree with majority. Private message her the answer to her question. Disco dust doesn't make a great looking cake, it make a great looking cake sparkle. Therefore, if she is making her own chances are they won't be as good as a professional. Also, anyone that does this as a hobby or business knows about disco dust/lustre/ where to get stuff from etc. she is no threat. Also, if she is asking where to buy stuff she prob has little intention of placing an order. I would never buy a cake from the decorator in my local shop (cause I make my own) but I buy all my supplies from her, even though they are dearer than the internet, because she gives great advice. Be nice, it'll benefit you in the long run when she places an order for a cake she can't execute and tries to hide mistakes with disco dust which won't work x x x x x
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