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My first cake complaint! I feel so discouraged. - Page 2

post #16 of 88

you cake was very well done too there's no question at all about that nor is there any question at all about her mental illness (as you have described this situation)

 

you were fine and are fine

anytime you judge somebody and
you judge something that makes them happy 
that's your weakness speaking ~~ hilaria baldwin
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anytime you judge somebody and
you judge something that makes them happy 
that's your weakness speaking ~~ hilaria baldwin
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post #17 of 88
In my experience, last minute orders are never worth the hassle. That said, please say no the next time a client asks for something you know you cannot make to their specifications. If the design calls for fondant and you can't get fondant say no because ultimately, as you've found out, you could stress yourself making what essentially ends up being a free cake. Nothing but pain and stress to show for all that hard work. Nobody's worth doing this to yourself for. I hope you feel better soon.
post #18 of 88
I think the cake is very nice! And for being last minute, wow she shouldn't have any complaints!! I understand that since this was your first complaint you felt like you needed to give the money back, but next time (I hope there isn't one!) keep what you spent in supplies and give the rest back and I would have told the lady that it would have looked differently had you had enough fondant and since she agreed to buttercream that she couldn't get a full refund.

Please don't feel discouraged. The cake was very nice. Some people just are not satisfied with anything.

Put it behind you and just use it as a learning experience. Write up some refund policies and make sure last minute cake request know what they are.

Good luck!
post #19 of 88

I totally agree with everything everyone else has said. I wanted to add that I totally get how you feel. I'm very sensitive and want everyone to like me and not think bad things about me. Probably a Pollyanna attitude, but it's who I am and it sounds like you are that way too.

 

Please don't let this woman's hateful reaction make you feel down on yourself. I love your cake. It's very pretty!

post #20 of 88
She sounds like one of life's arseholes. She will have been righteous to all of her guests whilst chowing down on the cake and all of her 'friends' will probably just nod and smile whilst silently knifing her in the back because otherwise she will scream and shout at them. People like that exist but they will never be happy therefore they spread their pernicious spittle to attempt to drag themselves out of the quagmire. I read on here once that a cc user delivered her cake and the customer went mad saying it wasn't what she ordered. Later on the customer's friend contacted said baker and told her that her friend was more than happy, if not ecstatic with the cake, but was being vile about it to get a discount. The customer's 'friend' clearly thinks the world of her.

Sorry she made you cry. If that was in Costco they wouldn't get away with being awful because there would be too many witnesses and a trail of paperwork. She is clearly trying to take advantage of the situation.

All this being said, make a contract, don't take on what you can't achieve (for whatever reasons) and don't be too nice. Pleasant, helpful and professional yes. But never nice! Cake looks ok to me. What was the picture you were working to?
Speech therapist by day and cake decorator when I can fit it in! Not a business, just a love of all things cake! www.facebook.com/CakeChemistryUK
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Speech therapist by day and cake decorator when I can fit it in! Not a business, just a love of all things cake! www.facebook.com/CakeChemistryUK
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post #21 of 88
Thread Starter 

Thank you to everyone! I will take all of the advice for the next time I make an order. Thanks for the kind words also! It's definitely helping me heal. 

post #22 of 88

I am fairly new to CC and I am shocked at how many stories there are just like yours where some totally unreasonable person hassles the baker and then flips out when they get their cake just to get their money back even though they had no problem polishing off the entire thing.  I would be horribly upset just like you!  I think a large part of why people like to bake is because they like to make people happy.  Just from reading these boards I've learned a lot about the need for a thick skin and a no nonsense business attitude.  Your cake was very pretty, some people just suck.

post #23 of 88

I think it's also bc they figure "oh I could do it, I just don't have the time". Yes, I've had people say that to me, so therefore they don't take it seriously enough & then freak out bc although they've asked for it last minute, they don't understand why it isn't it twirling, flashing lights, dancers on top and 5 tiers all for 20€. Don't forget that the latest craze in tv  of baking shows where it's all done with a magic wand and in 20 minutes also leads to this delusion. 

post #24 of 88
Her reaction was over the top rude. However, I can see where she would have had complaints if she thought you could make buttercream look almost as good as fondant (there are those who can). I do think your piping needs some work and I think that was a lot of money for a two tier cake that wasn't perfect.

I would have done a partial refund because while it is certainly cute, it isn't professional looking (though, you did do a great job on the bow). Maybe buttercream just isn't your thing?

Don't let it get to you.
Plank.
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Plank.
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post #25 of 88

I'm sure if you ask around (your aunt) you may get some input as to how she was at the shower. 

 

Did she brag a little about its awesomeness...or did she complain to everyone (while everyone looking at the cake could tell she was out-of-her-mind and acting like a spoiled brat) and say it wasn't what she ordered?  Which I can't even believe because you FLAT OUT told her that it wouldn't be.

 

Do you have a pic of what she DID want?

 

If she was eating that cake when your boyfriend showed up to give her the money back, did she know he was coming or did he just show up?  If she knew and was smiling while EATING the cake....she's a smug little POS that didn't deserve her money back.  It would have been so hard, but necessary, to leave that money for her.  Otherwise, she would have REALLY dragged your name through the mud.  Oh, in a perfect world...

 

I am mortified for you and hope that this passes...everyone at the shower probably thinks she is NUTS! 

 

The best thing that could happen is that you get a bunch of business from her friends!

 

If it is any consolation, what comes around goes around, right?

Aah, cake. . .the 5th food group!!
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Aah, cake. . .the 5th food group!!
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post #26 of 88

My post was similar to this. I totally know how you feel. And that cake is NOT ugly! She just wanted a free cake. I'm sorry you had to experience this. I didn't accept another order for almost 2 weeks after my first complaint. I'm just now feeling like being bothered with it all. Definitely create a contract and no more offering full refunds for things of that nature now. Otherwise, ask that they return the cake to you. The fact that she was munching away happily speaks volumes of her character. 

post #27 of 88

Good thing it wasn't me because I would have told her since you don't like the cake I am taking it back with me!!! BTW, your cake was very cute!!! I think you did a fantastic job on it!!! Sorry that this idiot made you cry!!! She was very rude to you and did not deserve to have any of the cake!!!  You have real talent so don't let this rude person get you down!!!

post #28 of 88
You can't be scared of upsetting people like this. Their friends will have known for a long time that they only ever complain to get free stuff, rather than because there is some actual issue. You don't want orders from their friends because they'll only be looking for the same kind of deal.
elsewhere.
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elsewhere.
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post #29 of 88

I agree with these posts

 

Quote:

Originally Posted by vgcea View Post

In my experience, last minute orders are never worth the hassle. That said, please say no the next time a client asks for something you know you cannot make to their specifications. If the design calls for fondant and you can't get fondant say no because ultimately, as you've found out, you could stress yourself making what essentially ends up being a free cake. Nothing but pain and stress to show for all that hard work. Nobody's worth doing this to yourself for. I hope you feel better soon.

 

 

Quote:
Originally Posted by BrandisBaked View Post

Her reaction was over the top rude. However, I can see where she would have had complaints if she thought you could make buttercream look almost as good as fondant (there are those who can). I do think your piping needs some work and I think that was a lot of money for a two tier cake that wasn't perfect.

I would have done a partial refund because while it is certainly cute, it isn't professional looking (though, you did do a great job on the bow). Maybe buttercream just isn't your thing?
Don't let it get to you.

 

Your cake wasn't a cake wreck, but it did have some flaws.  Know your limitations.  Under promise & over deliver.  

 

Sometimes, clients are like small children.  We have to be the parent and be firm with our "no's"

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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post #30 of 88

1. This nasty ol bird ordered a custom 2- tiered cake on Wednesday, for a Sunday event. Who does that? Difficult, unrealistic cake meanies do, that's who. "There's ur sign"

 

2. You didn't have enough fondant. Learn a lesson from this. If you can't jet out to the local craft store and buy some fondant last minute, always have a cake emergency preparedness plan! Have a homemade fondant recipe on hand and practice making it until your can do it with your eyes closed. Google Liz Marek fondant  recipe. It will change your life.

 

3. You improvised with the buttercream dots and borders, which to me looked fine. The cake was still cute, but not the clean Pinteresty look she was after. You warned her of this and she didn't listen.

 

4. Her behavior was UNACCEPTABLE. If she was disappointed in the design and her expectations were not met, she should have tactfully expressed this to you . She acted like a petulant child and should NOT have been rewarded with a full refund.

 

5. She ate the cake and had something cute to serve to guests.  The professional thing to do would to issue a partial refund since she paid for all fondant design and got half buttercream. I would have knocked 20% off at the most!

 

6. Put her on the no cake list ASAP. And assign her number its own ring tone on your phone. I suggest the JAWS theme or the Wicked Witch bicycle pedaling music from Wizard of Oz.

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