I made 30 cupcakes for a close friend's bridal shower. They wanted 1/2 with chocolate buttercream and 1/2 with pure white, so I made "Criscocream". The cupcakes were a hit, and a guest at the shower called to order cupcakes and a cake from me.
The customer called me twice while I was traveling back from a vacation. We were in South Carolina, and there is really sketchy cell service most of the way home, so I waited to call her back the next day. Already she seemed annoyed that she was "having a really hard time getting through" to talk to me. I explained why I didn't call her back the day before and apologized.
She said she loved the cupcakes at the shower and wanted 1 doz for her granddaughter's birthday the following Friday. She said she wanted the chocolate cake with the "white icing".
She also ordered an 8 inch round with chocolate cake, chocolate frosting on the sides of the cake and "white icing" on the top "to be different".
I always read back the orders to my customers at least twice to be sure I have everything they want.
She asked how much money they would be. I gave her a price and she asked if I could "do any better". I kindly told her I could not as I was already giving her a discount because she was a referral.
We spoke at least 4 other times in one week because she kept calling me to talk about delivery, delivery times, adding neon colored zebra stripes to the cupcakes, etc...
I delivered the cupcakes Friday at noon as requested. She loved them and said they were adorable. Her granddaughter would love them and all that jazz. She paid me then talked about the cake she ordered again that is due this upcoming Friday. I went over the details again. She confirmed and I left.
She called me to complain that the cupcakes were not what she ordered. She didn't ask for that "white icing". It was supposed to be "chocolate with white on it and zebra stripes". (I have no idea what she has in her head...how is that possible?) She said they were horrible and really no one liked them at all. I apologized and said to her that I confirmed with her the order and that it was exactly what she had ordered. I also said she ordered white and chocolate on her son's cake for the following week.
In dealing with her these past two weeks, I feel more and more she's out to get something for free or cheap. She already didn't want to pay a discounted price of cheap. She also wants a Happy Birthday message on the cake, and she conveniently leaves out how to spell the name, which I always confirm. It's "Brion". Not "Brian" or "Bryan". A very easy mistake if not careful.
Am I crazy to not trust this woman? If she really hated the cupcakes so much, then why would she even want me to make a cake for her son still?
I seriously do not want to make this cake for her this week. I almost would rather give her check back for the cupcakes and tell her I am obviously not meeting her expectations and it is best she find another baker for the cake.
My mother has a different opinion. Keep the money. Make the cake. Never do another for her again
I don't make crappy stuff. It looks nice and tastes good. I supply cupcakes to a bridal shop weekly. I also just did a fundraiser where Top Chef Just Desserts Johnny Iuzzini was a guest and a judge for. I provided 12 doz cupcakes for the dessert. He ate all 4 flavors I made and said he "loved" them.
Sorry for the long post. Just not sure what to do in this situation. I know it is only one person in my whole career of doing this, but it would be nice to get some opinions!