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Guest Threatening to Picket Business - Help!!! - Page 5

post #61 of 86

I just said that cause it sounded smart...lol

post #62 of 86

I completely agree with the setup of contracts etc. Awesome that the owner is now taking that up.

I can see how the OP is so involved - here this type of bakery business requires close knit staff and the OP sounds like the kind of value employee an owner would consult or bounce ideas off etc.

Aside from that...

In SA most bakeries don't do any signed contracts etc for cakes, you pay and you collect. WEdding cakes or large functions cake would of course require contracts etc. But for a single tier cake like this? No. Not saying I agree with that - just sayings this is how things are here. Its implied as common sense to transport your cake properly.

 

I don't think the bakery should be giving any compensation here. Maybe toward the cake if they do feel like it would keep a customer. But not required at all IMO. The car? No way!

 

Our local supermarkets have bakeries, if I bought a cake from there and dropped the cake, or bumped it on the way to my car - no way would they be liable to compensate me - and I don't have a signed contract with them?

 

Lastly, I just do need to add/suggest - please advise clients against all RED (or deep colour) icings like this. If it did that to the hands, imagine the people eating it! I saw one baker who said they did a base white icing and then did a thin layer of the dark colour over if really needed - or go fondant as it can be peeled off.

 

Good luck to the OP - you sound like you got your head screwed on right!

Pearline
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Pearline
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post #63 of 86
But a supermarket bakery would have put the cake in a box. Also this was a tiered cake when it left the bakery...
elsewhere.
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elsewhere.
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post #64 of 86

I thought he said it was a 5 or 6" single tier

post #65 of 86
Yeah, single tier with mouse ears on top.
Plank.
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Plank.
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post #66 of 86
My bad, I was going by the photos!
elsewhere.
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elsewhere.
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post #67 of 86

1) When I owned a shop we had a "sign plus in our brochures "we are not responsible for cakes we do not delivered".If they were a good customer I may offer another cake for another occasion of equal value or a discount.Re tell them when the cake is picked up.

2) Make a box using 2 or more boxes and tell customer there is a fee for the extra supplies need for pick packing.We never did but I felt like it because it takes time $ and adds to your costs for supplies.Otherwise we deliver for whatever that charge would be and with no box.

3) Live and learn makes you better.

post #68 of 86
I don't understand not boxing a cake. What if it rains during delivery? What if a passerby sneezes? What about dust and stuff?
post #69 of 86
I deliver wedding cakes on a full sheet pan, not in a box. Certain cakes are too big to put in a box, and I'd rather have the cake in full view so I can keep an eye on it while driving.

The cake the OP made looks like it was on a board large enough that a box wasn't necessary (20x30?) It's possible to put larger cakes in boxes, but I wouldn't say it's always necessary.
Plank.
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Plank.
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post #70 of 86
Quote:
Originally Posted by kikiandkyle View Post

But a supermarket bakery would have put the cake in a box. Also this was a tiered cake when it left the bakery...

I don't see how boxing it would have made things better - if it had been boxed, the cake may have been handled even more carelessly.

 

Quote:
Originally Posted by as you wish View Post

I don't understand not boxing a cake. What if it rains during delivery? What if a passerby sneezes? What about dust and stuff?

In my experience a cake is more likely to be damaged by the customer in a box. And the sneezing thing...one reason I don't do buttercream cakes any more. I do think it's kind of gross for a cake to sit around for hours in a room with people talking and breathing while they decorate. Maybe you don't have to talk, but you have to get close close and you have to breath. But I also don't get eating the fondant. To me, it's just a lovely protective casing. That doesn't mean I don't take the same care with it as I would buttercream.

 

We don't carry in cake while it's raining. But I do have giant plastic bags to put over them if we're worried about a random rain drop. And I guess there's not much dust or wind here. I can see this could be an issue in another place.

post #71 of 86
They would still have damaged the cake but it wouldn't have been all over the seat. We all know how hard it is to get red food coloring out of things, imagine trying to get it off a car seat. This client is going to be reminded of what happened every single time they get in their car and is going to stay mad about it for a long time.
elsewhere.
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elsewhere.
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post #72 of 86
Quote:
Originally Posted by howsweet View Post
 

I don't see how boxing it would have made things better -

 

"we get a call from an extremely angry great grandmother who is demanding full compensation. Not only for the $200 cake, but she is also asking for a full car detail to get the red icing stains out of the transport vehicle."

deborahanne

http://grandmasugarskitchen.blogspot.com/
http://fromlinetocolor.blogspot.ca/

Life begins at 325° F, and, yes, that IS powdered sugar in my hair.

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deborahanne

http://grandmasugarskitchen.blogspot.com/
http://fromlinetocolor.blogspot.ca/

Life begins at 325° F, and, yes, that IS powdered sugar in my hair.

Baby Shower
(6 photos)
Birthday Cakes
(6 photos)
Christmas
(6 photos)
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post #73 of 86
Quote:
Originally Posted by cakeyouverymuch View Post
 

 

"we get a call from an extremely angry great grandmother who is demanding full compensation. Not only for the $200 cake, but she is also asking for a full car detail to get the red icing stains out of the transport vehicle."

Oops, totally forgot about that, good point!  The only icing I ever color is packed in plastic cupcake containers. If I sold somebody a cake with red icing all over, I'm pretty sure I'd be afraid to put it in their car without a box, too.

post #74 of 86
Quote:

 

 

We don't carry in cake while it's raining. But I do have giant plastic bags to put over them if we're worried about a random rain drop. And I guess there's not much dust or wind here. I can see this could be an issue in another place.

How do you avoid delivering in the rain? You got a hook up with the big guy in the clouds? lol

post #75 of 86
Seriously.

Delivering a cake without a box is just NASTY.

That goes for pick-ups, too.
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