A lady asked me to make her a cake for Sat, Sept 21st & I told her I was so sorry, but I am booked for that weekend & that I only do so many cakes a week & I just couldn't do anymore for that weekend. Well, she got real mad & took it personally. She told me this was the 2nd time she tried to order & I was booked so I told her again how sorry I was & that I ask for a 1 month notice on orders (which is also posted on my facebook page). Now she is telling me that I'm not busy (in a very rude way, laughing at me), saying "I hear this a lot about you" & telling me that she will never recommend anyone to me ever again. I tried explaining to her how time consuming these cakes are & that I can only do so much a week, but she is still being rude.
I don't know what else to say to her without going off (boy do I want to!). I think she is acting pretty childish... it's not like I'm doing it to be mean. If I'm booked I'm booked, I can't help it if I can't do more cakes than what I already have. I try to do 4-5 cakes a week, if not more, depending on how large & detailed the cakes are (I am a home baker). This is the first time I've seen someone get SO mad over something like this. It is making me scared to say "no".
What would you tell her? Or should I just block her? (she already deleted me from her friends list)