My best customer's family has begun buying cake from me - a big step :) But while I try to set limits with them I feel like they are walking all over me. Disrespecting my time. I am patient and understanding to the point of making excuses for them!
But I'm losing patience - Payment was supposed to be made Thursday or Friday the latest... It's Sunday and a few excuses later I offered paying by credit card online with PayPal... over 12 hours later and nothing.
My policy is 2wks minimum notice with non-refundable deposit of 50%. She was good for the last order (and tips!) but this time is driving me up a wall... If I didn't know her so well and she wasn't a future potential source of more orders (event planner) - I'd let her know I'd like to make plans with my family for that date but thanks for considering me!
Ugh!! Needed to get that off of my chest! -Thx