Hi everyone, I'm a cake central newbie, what's up?
So, I'm really frustrated right now .... I made a cake for a client, went terribly wrong first of all, had to make 3 batches of MMF and it just wasn't working out for me yesterday so I went out and bought fondant for the cake. Two tiers, antler cake toppers, huge realistic small mouth bass on the bottom tier. $70 deposit. I wouldn't even break even with this order IF she paid me in full because of the errors with my fondant. She paid me the deposit a few weeks ago, today when she came to pick up the cake she said she was sorry that she didn't have cash and told me she was sending the money by interac e-transfer as we spoke and even asked me what I wanted the secret question and answer to be. She left with the cake (and the rest of her order, 1 dozen cupcakes) and I trusted that she did send the transfer ... She works for the government (I could tell by her e-mail signatures from her work email) and we have mutual friends, though we have never met, so idiot me trusted her. The party is today at 5, so I'm sure she's busy (it's a surprise party) but I'm sure that she could have noticed my email asking about the transfer. What on earth do I do? I let her know that the transfer was not yet received in the email. I don't think it's an interac problem, as I got a transfer earlier today within 30 minutes of the client sending it. I need that money tomorrow morning, I was counting on her payment. UGH, I know that I shouldn't be making a cake without full payment but having the client pay for the rest of the cake when they come and pick it up has been okay so far and has never given me a problem.
Any suggestions? For the future, I think I learned my lesson, I just need some advice on how to deal with this client in particular. Do I keep bugging her for the money until I get it? Or do I call her? (I only have her work phone number).