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How do you respond to a client/friend who compares the prices you give her to that of others?

post #1 of 24
Thread Starter 

Hi everyone,

 

I've recently started decorating cakes with fondant and for the past 5 months have been accepting any order I can get from friends just so I can practice and  build my portfolio, charging just a small amount, enough to cover ingredient cost and a little extra for labor.

 

My question is: How would you respond to a friend who keeps criticizing you for the minimal fee you charge other clients but she herself always hint on a discount when she's ordering from you? Recently she even attempted on getting my cupcakes on credit and insisted on my making her daughter a two tiered birthday cake but hinted that I price it the same as another cake I made for someone we both know (I priced that cake low because the design was not all that difficult to make; for her daughter she wants a mermaid cake.)  I'm starting to feel being taken advantage of. She's been a regular client of mine for 3 years and I don't want to lose her biz but with the way she's been acting of late, balking at the mere mention of my upping the price I give her, I'm wondering if I should still continue being chummy with her.  How would anyone of you deal with a situation like this?

post #2 of 24
She's not a client anymore than I'm the president. If you keep working for free like this, not only will you lose her (I would want her gone anyways), but everyone else that will balk at the sudden increase in price when you finally start charging correctly.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
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Birthday Cakes
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post #3 of 24
Make dummies to satisfy the portfolio padding. When you've got the business end of things down and a good skill set (haven't looked at your work, so I'm just saying that in general), and can price in line with current established businesses, then you can go after clientele that weren't a part of the current ones you have now. Of course if some of them will stay.with you, great!
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #4 of 24

Upgrade your friend's   icon_razz.gif

Seriously though,  I DO give my REAL friends FREE cakes - I don't charge them anything!

BUT....... they MUST qualify as a REAL friend

 

ie.  They are the one's that would come and rescue you on a freezing night at 3 in the morning when your car breaks down.

 

They are the ones that come and make you coffee, hang your washing out AND be your dish-pig just to hang out with you because they know you are under pressure to get cakes finished.

 

They are the ones that WILL drop in with lunch - just to make sure you are eating  LOL

I think you are putting an acquaintance into a 'friend' category - it rarely leads to anything other than what you are describing
 

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

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A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
Reply
post #5 of 24
I know right? The crappiest situations around here regarding cake seem to revolve around so called friends. What's up with that? Don't people have real meaningful relationships anymore? There's not one person I call a friend who would ever act like that. Not even acquaintances.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #6 of 24
Quote:
Originally Posted by AZCouture View Post

I know right? The crappiest situations around here regarding cake seem to revolve around so called friends. What's up with that? Don't people have real meaningful relationships anymore? There's not one person I call a friend who would ever act like that. Not even acquaintances.

Agreed!  true friends don't behave like that.

 

\I am finding, however, that the word "friend" has been cheapened by Facebook.  Who has 2000 friends....?

post #7 of 24
Quote:
Originally Posted by AZCouture View Post

I know right? The crappiest situations around here regarding cake seem to revolve around so called friends. What's up with that? Don't people have real meaningful relationships anymore? There's not one person I call a friend who would ever act like that. Not even acquaintances.


LOL - I am a firm believer in the quality over quantity factor.  Also proud to say that 80% of my extended family, including in-laws would be included as REAL FRIENDS

I've got 3 sisters that are on the discard pile!!   bwahahahahahaa

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
Reply

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
Reply
post #8 of 24
Quote:
Originally Posted by Norasmom View Post

Agreed!  true friends don't behave like that.

\I am finding, however, that the word "friend" has been cheapened by Facebook.  Who has 2000 friends....?
You're probably on to something there about Facebook.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #9 of 24
Quote:
Originally Posted by ApplegumPam View Post


LOL - I am a firm believer in the quality over quantity factor.  Also proud to say that 80% of my extended family, including in-laws would be included as REAL FRIENDS


I've got 3 sisters that are on the discard pile!!   bwahahahahahaa
I bet!
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #10 of 24
Quote:
Originally Posted by WeekendBaking View Post

Hi everyone,

I've recently started decorating cakes with fondant and for the past 5 months have been accepting any order I can get from friends just so I can practice and  build my portfolio, charging just a small amount, enough to cover ingredient cost and a little extra for labor.

My question is: How would you respond to a friend who keeps criticizing you for the minimal fee you charge other clients but she herself always hint on a discount when she's ordering from you? Recently she even attempted on getting my cupcakes on credit and insisted on my making her daughter a two tiered birthday cake but hinted that I price it the same as another cake I made for someone we both know (I priced that cake low because the design was not all that difficult to make; for her daughter she wants a mermaid cake.)  I'm starting to feel being taken advantage of. She's been a regular client of mine for 3 years and I don't want to lose her biz but with the way she's been acting of late, balking at the mere mention of my upping the price I give her, I'm wondering if I should still continue being chummy with her.  How would anyone of you deal with a situation like this?

It's okay to be "chummy with her" and remain friends, just don't sell her any more cake. When you refuse her "order" tell her the pricing issue is causing friction, and you would prefer to prioritize your friendship with her over business. Then proceed to hand her the information of the nearest custom caker. I bet she would appreciate you more after one full priced cake from the competition.
post #11 of 24
Ask yourself this - if you weren't doing cakes anymore would she still be friends with you? Or if she were the one making cakes, would she be giving you a virtual freebie?

I agree with vgcea that you should tell her you're not doing the cake because its become too much of an issue. Remove the cakes from the equation and see what's left. That will give you your answer. You're not making anything on these cakes anyway, and it doesn't sound like she's going to suddenly start paying full price once you start charging real prices so you'll lose her business one day in the end.
elsewhere.
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elsewhere.
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post #12 of 24
Your obviously resenting this arrangement and she's ungrateful! Get practice on dummy cakes or donate them if you want to do something nice. Just stop this arrangement or you'll have more 'friends' creeping out to accept free/discounted cakes.
post #13 of 24
For god's sake - start saying no.

You do realise that we teach people how to treat us, and that no one forces us to take an order, and that it is perfectly okay to "unfriend" people IRL?
post #14 of 24
Quote:
Originally Posted by Godot View Post

For god's sake - start saying no.

You do realise that we teach people how to treat us, and that no one forces us to take an order, and that it is perfectly okay to "unfriend" people IRL?




Hero of the month...... GODOT ! 

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
Reply

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
Reply
post #15 of 24
Quote:
Originally Posted by ApplegumPam View Post




Hero of the month...... GODOT ! 

Aw shucks.

Looks humbly down and scuffs toe in dirt.......
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