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Calling back "potential" clients?

post #1 of 8
Thread Starter 
So a fellow baker friend of mine got a call from someone who was recommended to her for a cake, the client is interested in having her do a wedding cake for an upcoming wedding so my friend called the client back and left a message via VM. The client has not called back and she is wondering if she should call and just follow up (she's second guessing whether her phone is working etc. lol) She's done many cakes but this will be her first wedding cake order so she really wants the order. I told her I understand how excited she is but she doesn't want to make herself appear desperate and to wait for the client to call back.

Just curious as to how many of you have had that kind of situation and what you do, me personally if a client calls inquiring about a cake and I return the call and don't hear back from them I leave it alone as I don't want to make myself appear desperate and also I don't want to pressure the client into ordering from me - after all people have a right to change their mind so just because they called you doesn't mean they have to use your services...
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
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"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
post #2 of 8

NO definitely call back and just ask if they got the message. My phone sucks!!..........so do other peoples phones...

post #3 of 8
I never, ever, ever check voice mail. Really. Call back. icon_smile.gif
post #4 of 8

I always follow up a voice mail I leave with an email. For one thing, it avoids that problem and for another it gives me  a record of what i told the person. When I first started, I would occasionally follow up with extra phone calls and sometimes it got me business. You don't want to seem desperate, but if the person's not calling you back anyway, I don't see much harm. Unless it's a really small town where everyone knows everyone and people will talk...
 

post #5 of 8
I normally do not call back. I do not want to look desperate. Been debating about a current situation for hours today. A bride and her SIL to be came for consultation saturday august 3. We talked about designs and they said they were definitely booking with me. I gave them my pinterest link where I have pinned lots of cakes so they can check out some ideas. They told me they will get back when they decide. Midweek SIL to be called and told me they were still deciding and they were coming sat aug 10 to see me. They neither came or called. Am debating on whether to call or not. Am sure this thread will help me decide.
Life is short. If there was ever a moment to follow your passion and do something that matters to you, that moment is now. -quotebites.com

http://m.facebook.com/Edible.Elegance.cakes.Zimbabwe
http://www.flickr.com/photos/73178569@N05/
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Life is short. If there was ever a moment to follow your passion and do something that matters to you, that moment is now. -quotebites.com

http://m.facebook.com/Edible.Elegance.cakes.Zimbabwe
http://www.flickr.com/photos/73178569@N05/
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post #6 of 8
They could call back but just not leave a message if it goes to voicemail again.
elsewhere.
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elsewhere.
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post #7 of 8
Quote:
Originally Posted by rosech View Post

I normally do not call back. I do not want to look desperate. Been debating about a current situation for hours today. A bride and her SIL to be came for consultation saturday august 3. We talked about designs and they said they were definitely booking with me. I gave them my pinterest link where I have pinned lots of cakes so they can check out some ideas. They told me they will get back when they decide. Midweek SIL to be called and told me they were still deciding and they were coming sat aug 10 to see me. They neither came or called. Am debating on whether to call or not. Am sure this thread will help me decide.


I would be more like "no cake for you!" if they said they were coming and didn't.

post #8 of 8
Thread Starter 
Quote:
Originally Posted by Stitches View Post

NO definitely call back and just ask if they got the message. My phone sucks!!..........so do other peoples phones...

 

lol that is so true, mobile phones are not 100% reliable, interesting comments from all - I told her she could do a follow up call just to make sure she received the message and then just leave it alone after that because then you are entering stalker territory and you don't want it to get around that you harrass people about ordering from you lol
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
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