I did a candy land themed cake for a birthday yesterday. It was the exact same cake I've made for 2 years now, and the leveled pieces were perfect... This is also the same cake I did a tasting on 4 weeks ago for this persons sisters wedding that is in less than 2 weeks. I received a message this morning they wanted to cancel because the cake was dry. I don't know WHAT to do.
1) my contract says (that they signed) no refunds on any cancellations w/in 45 days. Their wedding is 13 days away.
2) I've already bought EVERYTHING for this cake... boards, filling ingredients, non perishable cake ingredients
3) I do not have the $$ to refund them their deposit since I've already bought everything.
I need to respond to them... please PLEASE help
I'm considering calling the bride apologizing and offering to make her a new cake to try... one that is a box mix w/ an extender because honestly I think that's the whole problem. I'm a scratch baker... these people are NOT used to scratch cakes