Cake Central › Cake Forums › Cake Talk › Cake Decorating › Have you ever had just a 'no-good-this-isnt-my-day' kind of cake day? Ruined a wedding.... (very long)
New Posts  All Forums:Forum Nav:

Have you ever had just a 'no-good-this-isnt-my-day' kind of cake day? Ruined a wedding.... (very... - Page 4

post #46 of 76
Quote:
Originally Posted by BAKEdeliciousbc View Post

 

telling everyone not to order from us, we're fraudulent

What's your personal opinion on this particular statement?

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #47 of 76
Quote:
Originally Posted by AZCouture View Post

What's your personal opinion on this particular statement?

 



I think it depends on what kind of cakes were on the OPs website or FB page.  If they were clean, well-executed cakes then I can see where someone would see that statement is valid, since the cake she provided was not.  On the other hand she stated she had only done a couple of cakes and so if the bride had not seen any examples of her work she really would have nothing to go by.  I don't know what kind of conversation she had with the bride, but if she assured her she would be able to provide her with cake that looked like a picture or would have smoothly iced sides or clean fondant work, etc - which the OP clearly didn't do - then I think it could be a reasonable thing to post.  Is it kind or called for, no.  But I might feel the same way if I was expecting my cake to look one way and it was delivered looking nothing like I expected and poorly done at that.

 

I know this is going to sound mean, and I haven't seen any other cakes the OP has made, but to me the first thing I thought that I personally would say to the bride is that you get what you pay for.  She found a baker that was available at a very, very late date, who has very little experience making cakes, that charged her just about nothing for her wedding cake.  Those should have been some red flags.

Tact is telling someone where to go so nicely they can't wait to take the trip!
Reply
Tact is telling someone where to go so nicely they can't wait to take the trip!
Reply
post #48 of 76
Quote:
Originally Posted by cakesbycathy View Post

I know this is going to sound mean, and I haven't seen any other cakes the OP has made, but to me the first thing I thought that I personally would say to the bride is that you get what you pay for.  She found a baker that was available at a very, very late date, who has very little experience making cakes, that charged her just about nothing for her wedding cake.  Those should have been some red flags.

I've given encouraging words to the OP about this situation and to move forward, but if it were MY child's wedding day? I wouldn't give a glowing review either and would probably want to warn other would-be clients about what happened at my child's wedding. I'm not saying the bride is innocent in all of this, but her baker (family member) backed out at the last minute, maybe she wasn't informed, maybe she didn't check around and maybe she was naive that the OP was going to deliver what she asked. I was married at 22 and didn't have a clue what cake prices, flowers or wedding dresses cost. I relied heavily on the experience of the "professionals" because I was 4 hours away trying to plan my wedding. I don't know what the conversation was either, but I have to imagine that the op assured her that she could do the cake and deliver it on time, otherwise, the bride would have looked elsewhere. I feel bad for the bride, I'm sick to my stomach for the op, but the op can move forward and change her image, learn from this situation and bake another cake. I guess I'm just saying that I can understand the bad feelings the family of the bride has toward the op and why they posted unpleasant things. Maybe a way to heal bad feelings would be to offer to make another cake so they can re-create the cake cutting in their photo album.

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
post #49 of 76
I agree that the baker should have delivered what they promised no matter how inexperienced they are or how little they charged (and I believe that was what I said in my original post). But as a consumer I know that when something sounds too good to be true, it usually is. The op was not excused from her responsibly to provide the cake, and she therefore has a responsibility to try and make it as right as she can, which she is doing.
elsewhere.
Reply
elsewhere.
Reply
post #50 of 76
Quote:
Originally Posted by sixinarow View Post

Maybe a way to heal bad feelings would be to offer to make another cake so they can re-create the cake cutting in their photo album.

 

Very nice idea! Cakes are such an important part of most wedding days; this would help to unruffle family feathers and leave a lasting record of the OP's decorating ability. 

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply
post #51 of 76

 

Quote:
Originally Posted by gatorcake View Post

The client's expectations do not excuse poor execution if you claim you can deliver on those expectations.  If a client's expectations are unreasonable then why would you promise to make good on the order?  Is it not incumbent on you --especially if you are concerned about the reputation of your business -- to explain to the client their order is unreasonable given time constraints and that it needs to be adjusted?  

 

If you are inexperienced with this situation why are you taking the order in which you commit yourself to delivering on something you cannot make?  The client bears zero responsibility if you claim you could make good on it no matter what your expertise.  If the baker shouldn't have known better for accepting the order (that is if their inexperience should not have prevented them from accepting the order), then why should the client have known better for coming to the decorator?

 

Certainly there are other options between the client's unreasonable expectations and no cake.  The client could have altered their design to something that could be executed in the time available.  (Yes there other decisions made during the week that impacted the outcome).  Promising to deliver what is not possible only puts your business at risk because ultimately what it comes down to is you said you could make it. 

 

 The client was lucky to be able to find a baker who was even willing to do this in such short notice and at this price. Is that an excuse for the cake, no, however, clearly BAKE can make beautiful cakes (I am saying this because the cake posted was done in hours, so I can imagine if BAKE had not put herself in the position she was in and had taken her time instead of rushing). Clearly BAKE knows she made a mistake and has done what she can, offer a refund. I think that reaming her again for her mistake is not necessary as she has already had the bride's family and friends doing so.  BAKE needs to learn and move on.  No sense in beating dead horse.

post #52 of 76

BAKEdeliciousbc would you mind to post some of you previous work, if you have photos?

post #53 of 76
I had a "no-good-this-isn't-my-day" kind of cake day today. Fortunately for me the person I made the cake for has no idea! Here's what happened: I was making a simple 8" for a family who's son has a nut allergy. I explained that I do have nuts in my kitchen so am not comfortable promising a nut-free cake, but they said the allergy is not severe and as long as I take reasonable precautions they were comfortable with it. Okay. So I was super careful making sure every bowl, every utensil, etc. was double-washed and made the cake. It was a very simple design; white fondant with black royal icing scrollwork, and some flowers. As I was putting the finishing touches on the cake my son came in and commented on the royal icing. He doesn't like it because it has eggs in it. I said that he would like this, though because I had flavoured it (as I always do) with almond extract. He just looked at me for a minute and then said "I thought their son had a nut allergy?" I still didn't get it. I just replied "Yes, but not an egg allergy!" He just stared at me until it hit me what I had done. I felt sick! I carefully removed everything, peeled off the fondant, threw it all in the trash and started all over again. The huge waste of time was frustrating. But the thought of what I had almost done makes me want to hang up my apron forever. What if my son hadn't come in?! It makes my knees weak thinking about it!
post #54 of 76

Keep putting one foot in front of another.  Yes, it's rough but have a look on Pinterest for rustic or stucco cakes and it looks exactly like yours.  I'll bet once the flowers were in place it looked more put together.  You did the right thing by offering a refund because in your mind it wasn't your best work.  The bride took a chance on you - if a wedding cake was super important to her she would have gone to a well known and established baker but she chose you.  Like you said, you learned a TON and that's how we all learn, through trial and error.  If one of your kids tripped and fell on his face at a basketball game would you punish him.  No.  You'd tell him to keep practicing and next time remember to tie his sneakers better (code word for get your act together a little earlier).  XO

post #55 of 76
Quote:
Originally Posted by thelittlecakery View Post

 

 

 The client was lucky to be able to find a baker who was even willing to do this in such short notice and at this price. Is that an excuse for the cake, no, however, clearly BAKE can make beautiful cakes (I am saying this because the cake posted was done in hours, so I can imagine if BAKE had not put herself in the position she was in and had taken her time instead of rushing). Clearly BAKE knows she made a mistake and has done what she can, offer a refund. I think that reaming her again for her mistake is not necessary as she has already had the bride's family and friends doing so.  BAKE needs to learn and move on.  No sense in beating dead horse.

I don't think I would say the bride was "lucky". This is a worse case scenario for a bride and baker, while we can feel the baker's pain, imagine the bride on her wedding day. Not knowing anything was wrong, walking into the reception and seeing an unfinished cake on what is supposed to be an awesome day. Continuing to blame the bride when the only thing she did was pay a baker (who as far as we know is legal and licensed) to bake and completely decorate a cake...of any size... isn't going to help the op's business. This isn't an instance of a bridezilla or someone complaining about taste, texture, size or decorating style. This was an unfinished wedding cake. OP can move on, bake another cake and hopefully restore her reputation, but unless she addresses the bride/family of this cake, it could really come back to bite her business, hard.  I think the key now is to try to help the OP salvage what is left of her reputation so she can move forward with her new business. Unfortunately, since a lot of new business depends on word of mouth and reviews from previous clients, op needs to go above and beyond the refund and apology to hopefully keep THIS client from telling other potential clients what happened to her (which is well within her right) and discouraging them from conducting business with the op. That's not defamation, that's unfortunately, factual. If the bride were to take the op to court, the court would side with the bride and possibly award punitive or nominal damages that would amount to more than re-baking a wedding cake and paying the photographer to re-take pictures.

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
post #56 of 76
Thread Starter 
Quote:
Originally Posted by SWR1GHT View Post

That is just terrible, I feel so bad for you. However that being said and I hate to be the downer becuase you've already beat yourself up enough but you need to take your business more seriously. It doesn't matter how inexperienced you are it doesn't matter when this bride asked you to make her cake because if any of those things were an issue then you should have declined to start with but once you accepted the order all the blame falls on you and you rightfully took full responsiblity and refunded her money. All the facebook comments etc. are not necessary or warranted, it wasn't their wedding so they have no right commenting on anything especially if it didn't really upset the bride that much. Suppose she wanted her cake to look like that?? It's not up to the guest to tell people not to order from you because the cake was ugly. I'm so sorry this happened to you, my heart goes out to you it's so sad but look at the bright side you've definitely already learned from your mistakes so the only thing I would advise you is going forward take your business more seriously, practice and start making a timeline for each cake you do so that you dont' have to rush and do everything all at once - that will definitley keep you on track!

Right. I'm glad you don't just feel sorry for me. It was my responsibility, I took it on, and had I started when I should have, it would have worked out fine. :/ I have been trying to work out a cake timeline for each job, such a great idea. The same lady who posted the photos on Facebook and was bashing, I found out today that she submitted that complaint to the BBB. After I had already talked to the bride about the refund. I just don't get it. But, it was my fault, I'll take the punishment in this case. Thank you for your thoughts.
post #57 of 76
Thread Starter 
Quote:
Originally Posted by thelittlecakery View Post

BAKEdeliciousbc would you mind to post some of you previous work, if you have photos?

I was planning on posting a few photos when I got home tonight when I have my computer
post #58 of 76

If someone who didn't order or pay for the cake submitted a complaint to the BBB, it won't hold water.  

post #59 of 76
Thread Starter 
Quote:
Originally Posted by sixinarow View Post

I've given encouraging words to the OP about this situation and to move forward, but if it were MY child's wedding day? I wouldn't give a glowing review either and would probably want to warn other would-be clients about what happened at my child's wedding. I'm not saying the bride is innocent in all of this, but her baker (family member) backed out at the last minute, maybe she wasn't informed, maybe she didn't check around and maybe she was naive that the OP was going to deliver what she asked. I was married at 22 and didn't have a clue what cake prices, flowers or wedding dresses cost. I relied heavily on the experience of the "professionals" because I was 4 hours away trying to plan my wedding. I don't know what the conversation was either, but I have to imagine that the op assured her that she could do the cake and deliver it on time, otherwise, the bride would have looked elsewhere. I feel bad for the bride, I'm sick to my stomach for the op, but the op can move forward and change her image, learn from this situation and bake another cake. I guess I'm just saying that I can understand the bad feelings the family of the bride has toward the op and why they posted unpleasant things. Maybe a way to heal bad feelings would be to offer to make another cake so they can re-create the cake cutting in their photo album.

I did offer her a free cake/photosession as well, but haven't heard back from her. All this is making me want to just stop :/ and just do practice cakes.
post #60 of 76
Quote:
Originally Posted by BAKEdeliciousbc View Post


I did offer her a free cake/photosession as well, but haven't heard back from her. All this is making me want to just stop :/ and just do practice cakes.

I'm so sorry for you, I don't really know what else you can do other than ride out the storm. Did you ever get a phone number from the bride or are you still communicating through fb?

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating
Cake Central › Cake Forums › Cake Talk › Cake Decorating › Have you ever had just a 'no-good-this-isnt-my-day' kind of cake day? Ruined a wedding.... (very long)