Originally Posted by cakindiva
Hey all.... your support has been tremendous.... after explaining to the bride everything I did and told her i also had pics of the cake she replied with new claims stating the cake was leaning (although my pics suggest otherwise)... it was just too much to deal with.... I prayed about it and decided to leave it alone.. it was $250 and if I went to court I knew I would win but I had an unexpected death in the family and had too much going on to waste time on going back and forth.. I'm over it and moving forward.... just paid $250 for a heck of a lesson....
Thanks you all - at least I know I'm on the right track with my rationale and starting a business
I agree with most of the post that have been made especially Jason but I get the feeling that you are little timid at this point because this is all new for you and the fact that she is a friend of yours (or former friend maybe?). I think we've all been there starting out and rather than encourage you to file a complaint etc. as most have suggested I would suggest that you call it a day and just take the loss (and $250 is a big loss I might add) and work on organizing and strengthening your business going forward. Also, trying to recoup your money by adding in a delivery charge that you didn't state on the invoice is wrong and not good business etiquette.
You should really sit down and review all avenues of your business from the way you calculate your cakes, to your policies etc. and then take steps to make sure this does not happen again no matter "who" orders a cake from you. Revise your invoice/contract and make sure you put in your disclaimer about refunds, delivery etc. and if necessary make sure you have a checklist of everything you need to include on your invoices so that you don't have to worry about any charges being accidently left off.
I'm really sorry you had to go through this especially with having a death in the family, it's never fun to get taken advantage of especially by friends/family but that's life, you live and learn. My condolences to you on the death in your family. :(