Cake Central › Cake Forums › Cake Talk › Cake Disasters › Bride Claims a few Guests said Cake Was Dry/ Undone
New Posts  All Forums:Forum Nav:

Bride Claims a few Guests said Cake Was Dry/ Undone - Page 4

post #46 of 53
I agree, still send the letter then leave it if you don't want to deal with it anymore.

People just amaze me. So classless and tacky, but then when you surround yourself with the kind of people who bail from your wedding 4 hours in and have the nerve to complain about stuff on your big day, then it's hardly surprising.
elsewhere.
Reply
elsewhere.
Reply
post #47 of 53

Amazing how after all of this time she just remembered the cake was leaning. You are better off without customers like these. Although I do agree with Jason about sending it to collection. You don't want the reputation that you can bewalked on...however since you will only be taking payment up front from now on you won't have THIS particular issue to deal within the future. So sorry about the death in your family.

post #48 of 53

So sorry for the death in your family.

 

When you have recovered from that, get yourself together and send that $250 to collections.  You have not only taught that customer how to treat you (i.e. walk all over you) - you have taught her it is OK to be a scammer and she will tell all her scammer friends and family how to do the same thing.  Nip that in the bud ASAP - do you want another small busiiness like yours to be screwed by this person??

 

When you let bad behavior go, it just keeps happening.

 

Liz
 

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
post #49 of 53

I was embarrassed to ask for money, even a deposit, when I started my cake business and trusted my customers completely to pay me even if it was after the wedding.

 

How naive of me.

 

It all went well for a few months until I didn't get paid for a particularly elaborate cake that took me hours to make.

 

I suddenly realized that it was not a game I was playing but I was running a business and I expected to be paid for my work.

 

After that any one who ordered a cake had to leave a deposit then pay before the cake was delivered or no cake and no exceptions.

 

Put your terms in your price list/brochure so there can be no mistake what you expect of your customers.   

post #50 of 53
I JUST got bit by this. I trusted my boss when he ordered his cake and did not ask for a deposit. His daughter's birthday is tomorrow. The cake is torted and in the freezer. The fondant pigs are ready to go on the cake. All I had to do is put ganache on and put the twix bars around the outside (pigs in a hottub cake) I just mentioned it to him this morning and he says sorry, I forgot to tell you...we cancelled her birthday because she has been misbehaving! First of all who uses that as punishment? I explained that he cannot do that. He agreed to buy the cake as is for 60%. I want to just bring it in without the box and just dump it in his lap!
post #51 of 53
Quote:
Originally Posted by cakindiva View Post

Hey all.... your support has been tremendous.... after explaining to the bride everything I did and told her i also had pics of the cake she replied with new claims stating the cake was leaning (although my pics suggest otherwise)... it was just too much to deal with.... I prayed about it and decided to leave it alone.. it was $250 and if I went to court I knew I would win but I had an unexpected death in the family and had too much going on to waste time on going back and forth.. I'm over it and moving forward.... just paid $250 for a heck of a lesson....

Thanks you all - at least I know I'm on the right track with my rationale and starting a business

 

I agree with most of the post that have been made especially Jason but I get the feeling that you are little timid at this point because this is all new for you and the fact that she is a friend of yours (or former friend maybe?). I think we've all been there starting out and rather than encourage you to file a complaint etc. as most have suggested I would suggest that you call it a day and just take the loss (and $250 is a big loss I might add) and work on organizing and strengthening your business going forward. Also, trying to recoup your money by adding in a delivery charge that you didn't state on the invoice is wrong and not good business etiquette.

You should really sit down and review all avenues of your business from the way you calculate your cakes, to your policies etc. and then take steps to make sure this does not happen again no matter "who" orders a cake from you. Revise your invoice/contract and make sure you put in your disclaimer about refunds, delivery etc. and if necessary make sure you have a checklist of everything you need to include on your invoices so that you don't have to worry about any charges being accidently left off.

I'm really sorry you had to go through this especially with having a death in the family, it's never fun to get taken advantage of especially by friends/family but that's life, you live and learn. My condolences to you on the death in your family. :(
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
post #52 of 53

I feel for you, I recently had a client who called up the morning of the day she was supposed to pick up the cake (albeit it was a small 6inch) and cancelled — she was so rude. She told me that unknown to her her mother had already bought 2 other cakes so she doesn't need mine, when I asked her who was going to pay for it and what she expected me to do with it she told me she doesnt know or care and tant pis and slammed the phone down, this from someone who'd called me 10 times already about the style, taste and look etc of the cake in the week coming up to the birthday. 

I hadn't taken payment from her bc I do know her although I wouldn't call her a friend just an acquaintance. She called me from 2 different numbers both in ordering and cancelling the cake and I have filed both under cake cancellation so that I will know for the future. 

I've read on here time and time again about taking payment in advance but this is my first (and hopefully) last time having such a client.

post #53 of 53

I extend my condolences to you on your sudden loss. I'm so sorry that this was a tough and expensive lesson to learn. No one goes into business to lose money.I had to learn something similar from so called friends. Like one of the above posts, I was really timid about asking for the money and deposits with friends. I wouldn't always require a down payment, etc. UNTIL a friend stuck it to me. From here on, friend or foe, I conduct business the same for everyone. It was a long process to undo what I had already started, but I'd hate to ruin a relationship over cake and money and that's just what was going to happen.

 

Cheer up. You now have a story that will encourage someone else.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › Bride Claims a few Guests said Cake Was Dry/ Undone