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post #16 of 158

She's acting like she's doing you a favor, rearranging her schedule.   It's wonderful she loves your cakes that much but she is not entitled to a discount just because you can't accommodate her schedule.

 

You didn't do anything wrong.  You quickly realized the mistake,  were apologetic and have even tried to work with her on price for a different date. 

Tact is telling someone where to go so nicely they can't wait to take the trip!
Tact is telling someone where to go so nicely they can't wait to take the trip!
post #17 of 158

Nitwit is a good description. She doesn't seem to have much in the way of reasoning and logic, but she thinks she's being smart.

post #18 of 158

Hola, sorry por contestar en español pero puedes usar el traductor :-)

Considero que no debes darle descuento porque si ella es la que necesita tu pastel, tu harías el esfuerzo por cumplir con su pedido, pero sería un pedido normal para ti, al contrario, al dejarle tu precio de Julio en Agosto ya estas haciendole un gran favor, asi que no te preocupes, a veces los clientes enredan las cosas para obtener descuentos y la que sale perdiendo es la empresaria, asi que lo hiciste muy bien!

Ge's

Ge's

post #19 of 158
Quote:
Originally Posted by Gees View Post

Hola, sorry por contestar en español pero puedes usar el traductor icon_smile.gif
Considero que no debes darle descuento porque si ella es la que necesita tu pastel, tu harías el esfuerzo por cumplir con su pedido, pero sería un pedido normal para ti, al contrario, al dejarle tu precio de Julio en Agosto ya estas haciendole un gran favor, asi que no te preocupes, a veces los clientes enredan las cosas para obtener descuentos y la que sale perdiendo es la empresaria, asi que lo hiciste muy bien!

Si...exactamente!icon_smile.gif
post #20 of 158

I don't think there's necessarily wrong with people asking 'is there anything you can do on the price?' (although my prices are my prices! LOL!  But I've been known to ask when I'm buying things, LOL!)

 

However, what I WOULD object to is her asking, with the implication you OWE her in some way.  That would put my nose right out of joint!

Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
post #21 of 158

I hate when people ask for discounts in just about any situation.

 

Is that your best price? Well, since I have allowed a 500% profit margin, so of course it isn't. But I'm in business to, you know, make money. However, because you asked me one question, I'll immediately take 10% off and make you feel like you've driven a hard bargin.

 

Can you possibly give me a discount? Well, sure. Which one of my kids should go without dinner on Thursday so you can have your discount for being disorganised?

post #22 of 158
Quote:
Originally Posted by Relznik View Post

 

 

However, what I WOULD object to is her asking, with the implication you OWE her in some way.  That would put my nose right out of joint!

that's what would have irrtated me too. She phrased it like she was owed something because she chose to change her plans.

post #23 of 158
Quote:
Originally Posted by mcaulir View Post

 

Can you possibly give me a discount? Well, sure. Which one of my kids should go without dinner on Thursday so you can have your discount for being disorganised?

I'm astounded at the gall of her asking such a ridiculous thing. I'm really kind of cheesed at all the decorators out there that *are* pushovers though and have pricing that they do waiver on that puts this sort of idea in peoples heads anyways. Sometimes it's not the customers stupid ideas, but rather they *have* gotten away with people before, so why not try again? icon_mad.gif

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #24 of 158

I have one in my town that is currently advertising with a stolen photo of this gilded beauty covered in at least $200 worth of sugar flowers and a gold leafed tier. She refers to fondant as fondane, repeatedly, so it's no typo. She refers to the gold leafed tier as a gold box, indicating that she has no idea that it's cake with gold leaf, and she says it will look exactly the same done in butter cream. Again, indicating she has no earthly idea of what she is doing. The butter cream cake will cost half as much according to her, and after repeated pressure from some people who could tell something wasn't right with her descriptions and the sheer beauty of the cake she was saying hers, she finally posted one that she says she did for someone who asked for that exact cake. It was a monkey iced wreck wrapped with dollar store ribbon, and huge plonky orchids from the grocery store. It was NOTHING like the cake she posted. Oh, and more thing...she said she was a professional and didn't need any advice, thank you very much. I mean...wow. So there are plenty of so called pros out there just really screwing up customers for the rest of us.

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #25 of 158
Quote:
Originally Posted by AZCouture View Post

 It was a monkey iced wreck wrapped with dollar store ribbon,

icon_biggrin.gif

 

also, how do I learn more about this fondane that you speak of?

post #26 of 158
Quote:
Originally Posted by AZCouture View Post

I have one in my town that is currently advertising with a stolen photo of this gilded beauty covered in at least $200 worth of sugar flowers and a gold leafed tier. She refers to fondant as fondane, repeatedly, so it's no typo. She refers to the gold leafed tier as a gold box, indicating that she has no idea that it's cake with gold leaf, and she says it will look exactly the same done in butter cream. Again, indicating she has no earthly idea of what she is doing. The butter cream cake will cost half as much according to her, and after repeated pressure from some people who could tell something wasn't right with her descriptions and the sheer beauty of the cake she was saying hers, she finally posted one that she says she did for someone who asked for that exact cake. It was a monkey iced wreck wrapped with dollar store ribbon, and huge plonky orchids from the grocery store. It was NOTHING like the cake she posted. Oh, and more thing...she said she was a professional and didn't need any advice, thank you very much. I mean...wow. So there are plenty of so called pros out there just really screwing up customers for the rest of us.

I wanna see a monkey iced wreck......where could we go to see such a debacle?

post #27 of 158
I'll pm you both when I get on the computer. I can't copy links from this phone. icon_biggrin.gif And fondane is apparently the new it thing, don't ya know?
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #28 of 158

I googled fondane cake Yuma Arizona and all that comes up is YOU! You are all over dem internets...

post #29 of 158

I wanna see too!

Hey everybody! Check out google.com ! This is clearly an attempt to direct traffic onto that site and away from cake central. Because everyone knows you can only have one browser open!
Hey everybody! Check out google.com ! This is clearly an attempt to direct traffic onto that site and away from cake central. Because everyone knows you can only have one browser open!
post #30 of 158
I wanna see! Morbid curiosity has gotten the best of me
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