Cake Central › Cake Forums › Cake Talk › Cake Decorating › Soooooo......What would you say to this???
New Posts  All Forums:Forum Nav:

Soooooo......What would you say to this??? - Page 2

post #16 of 23
I had a situation once where (my fault) I didn't specify that the cake needed to be at room temp. You couldn't just pull it out the fridge and eat it cold..maybe she did that? I got similar comments to what you received. "Dry and tasteless". However when they let the cake come to room temp they loved it!
post #17 of 23
I had a similar experience, right when I started out. I ran an after school program for kids at the local YMCA (I always took goodies in and donated for auctions) so one of the parents asked me to make her sons cake. She was one of those people who blamed everything on everyone so I should have known better to begin with, but like I said I was just happy to have an actual order. First she said she wanted a small sheet cake for 15-20 people, simple design, marble, with buttercream frosting-no problem. The night before she called me and asked for a half sheet cake rather then a quarter-I warned her it would be a lot more cake then she initially asked for, I offered to make some cupcakes if she was worried about the serving but she insisted she needed a half sheet. So I agreed to remake the cake, I only charged her an extra $10-I just wanted it to be done lol. Anyway, I dropped off the cake and everyone was happy, her son told me the next day how cool the cake was and all his friends liked it. Again, me being a rookie I agreed to let her pay me the next day since she was busy with the party. When she came to pick up her son she told me she forgot her checkbook and she would pay me the next day, I didn't mention anything because this was my other job and I realized what a mess I had put myself in. This went on for about a week, then she told me that the cake was too dry and asked if I had frozen it-I reminded her I remade the cake that morning so it was as fresh as I could manage to make it, and apologized she felt that way. The next day it wasn't too dry, it was soggy. We had an entire cake leftover plus scraps from leveling, I always taste. The next day she had too much cake that they had to take the cake home from the skating rink and throw it in the trash and now they had ants. Are you kidding me! Each day she had an excuse and each day I reminded her she requested the extra cake against my warning (not in those words but polite and firm), etc. I wasn't getting my money but I figured I learned several lessons from this 'simple' order. She paid me a week later and apologized a month after that, something about her medication being off...

Your website is lovely, your cakes are lovely. If you have a contract and her email confirmation you are technically covered. AZ had some very good advice about being firm and not leaving room for her to try to get a refund of some sort. I knew consulting with this woman that this might be dramatic, did she give you any red flags? She seemed very kind saying that the decoration was great but perhaps it's simply because that was something that couldn't be debated (please don't think I mean any disrespect about your product!) The fact that she waited so long to come back at you is fishy, one would think if it was such an 'indelible disaster' she would call you from the event. Or if nothing else right after, that's what I would do!

However, if your worried about the bad feedback maybe offer her a small discount towards a future purchase. You should do what your comfortable with.
post #18 of 23
All I'm going to say is that I've never heard of a party where NOBODY ate the cake, no matter how bad it was. You know we all know that someone who just doesn't turn down cake.
elsewhere.
Reply
elsewhere.
Reply
post #19 of 23
Quote:
Originally Posted by kikiandkyle View Post

All I'm going to say is that I've never heard of a party where NOBODY ate the cake, no matter how bad it was. You know we all know that someone who just doesn't turn down cake.
Right! What did they do, stare at the cake, and jusr...what, made small talk until someone unceremoniously removed the elephant from the room, er dumped the offending cake in the bin?
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #20 of 23
Quote:
Originally Posted by kikiandkyle View Post

All I'm going to say is that I've never heard of a party where NOBODY ate the cake, no matter how bad it was. You know we all know that someone who just doesn't turn down cake.

good point!! 

 

 

Also I don't think everyone who complains is asking/looking for a refund. This person didn't even mention one, did she? Maybe she truly just didn't like the cake and just wanted to let you know. It can happen.

Everyone has different tastes..who knows. 

 

I like the response from the YumaAZ cake poster..what she said, thanks for the feedback, too bad you didn't keep the cake so I could investigate etc etc. 

post #21 of 23
Thread Starter 

Thank you everyone for your input on this...I just wanted to update you with the reply I sent her...

 

Hi Yvonne, 

I'm so so sorry to hear this happened. I truly and honestly don't know what went wrong. 80% of my business is orders from repeat clients so needless to say I haven't encountered this issue before. 

I'm glad you liked the design because that's where most of the labor goes into and that is what the $225 is mostly for. I don't offer refunds but I can make you another cake frosted with buttercream in the flavor of your choice. The cake won't be in any design just plain but it will feed the same number of servings that you ordered. 

Again, I am terribly sorry and I am clueless to what went wrong. Hopefully this helps. 

Thank you in advance for your business. 

 

 

She never replied....icon_twisted.gif

post #22 of 23

prettycupcake, that's a very nice reply. She hasn't answered yet, but she may wait until she needs another cake. Make sure she knows about proper serving temp.  icon_wink.gif

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply
post #23 of 23

that is a very nice reply.  The next little hiccup i could see is that in a year or so when she needs another cake, she has the grit to remember 'oh yeah!  i have a free cake coming to me!' and digs up your email that didn't have an expiration date on it.  I don't know if you want to take that chance, or perhaps email her back in a week and say that her complimentary replacement cake must be ordered in the next two weeks. 

 

I think that the free cake is above and beyond. I would have stuck with AzCouture's response of needing to have cake returned in order to investigate the matter further. 

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating
Cake Central › Cake Forums › Cake Talk › Cake Decorating › Soooooo......What would you say to this???