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Collecting payment for a cake - Page 2

post #16 of 36
Quote:
Originally Posted by rsaun View Post

She just let me know she just can't afford it...I'm so sorry to hear this, but this makes me glad I stuck to my guns.  I worry that what may have happened is that cake day arrived and she didn't have enough for the balance so she would have not picked it up.  :(


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Then plug me back in.  See if that works!

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If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

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post #17 of 36

CONGRATS for sticking to your guns!!!! Prime example of why people don't pay.... At least you won't be starting a new thread--- "Customer didn't pay and won't answer my calls to pick up cake..."icon_biggrin.gif

 

 

Hope the one waiting for the slot turns out to be a customer for you...

post #18 of 36
Thread Starter 
Quote:
Originally Posted by johnson6ofus View Post

CONGRATS for sticking to your guns!!!! Prime example of why people don't pay.... At least you won't be starting a new thread--- "Customer didn't pay and won't answer my calls to pick up cake..."icon_biggrin.gif

 

 

Hope the one waiting for the slot turns out to be a customer for you...


Thanks!  In the past, my husband used to worry that I was a doormat.  NO MORE!  :)

post #19 of 36
Why am I not surprised? You did good!
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #20 of 36

Relief! thumbs_up.gif

 

You know sometimes It feels like losing no matter how far backward you bend.

I had a girl book a cake with me way back in the spring for *June*  and I had not heard from her in a long while. I contacted her a couple of times asking for her final details because I needed to know what to purchase for it etc. Then I got to the week of and messaged her:

"Hi Sadie!, I still need details for your little girl's cake. I am super swamped! Will be shopping for the ingredients tomorrow can you send me the details ASAP? icon_razz.gif

"Yeah. I'll get you the details ASAP". So I figured I could probably make whatever features she comes up with..

I wondered about that phraseology hoping she didn't take my request the wrong way. (to myself: 'ASAP just means As soon as possible.. Who is that sensitive? She must know it's JUNE...mumble, mumble..Whatever!  It'll be ok Barbie'.) So, another day goes by, 

"Hi Sadie! Am baking *tomorrow* and don't really have the details I needed to make your daughter's cake. I will be on again tonight...(whatever else I said- smiley face)  Sadie "Well, I have to talk it over with my husband, We might make it ourselves but if not I'll get you the details...ASAP"

 

Deleted/blocked her from my FB. Threw the order in the trash. If that makes me an evil blankity baker in her book well I guess I'll never know! but I can live without the attitude and future stress!  

post #21 of 36
Quote:
Originally Posted by BomCakes View Post

 

 

I wondered about that phraseology hoping she didn't take my request the wrong way. (to myself: 'ASAP just means As soon as possible.. Who is that sensitive? She must know it's JUNE...mumble, mumble..Whatever!  It'll be ok Barbie'.) So, another day goes by, 

"Hi Sadie! Am baking *tomorrow* and don't really have the details I needed to make your daughter's cake. I will be on again tonight...(whatever else I said- smiley face)  Sadie "Well, I have to talk it over with my husband, We might make it ourselves but if not I'll get you the details...ASAP"

 

 

HOw much do you wanna bet that she thinks "as soon as possible" means whenever she feels like it.

 

Jen

post #22 of 36
I get most of my orders weeks if not months in advance but occasionally I will get a frantic last minute request. If the amount due is over $50.00 (almost always is) and it is less than two weeks to the date, I have the customer pay using my Squareup account or Paypal with payment in transferred to my checking account before I will begin work. I tack on a surcharge of 5% to make up for the amount that is paid to those services so that I am not out any money for the urgency of the payment. If it is a longer period of time, I request a check which I promptly deposit in order to ensure the check does not bounce long before I purchase anything or make any sugar work. For anything over $200.00 I require a contract and 50% payment up front with the remainder due 30 days before the event. If the cake is over $200.00 and the cake is cancelled less than thirty days to the event, I keep the down payment.

Creating works of art every chance I get! And yes, I am licensed, permitted, inspected and insured! Check out my website!

 

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Creating works of art every chance I get! And yes, I am licensed, permitted, inspected and insured! Check out my website!

 

www.letmecallyousweetart.com

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post #23 of 36
Quote:
Originally Posted by ellavanilla View Post

HOw much do you wanna bet that she thinks "as soon as possible" means whenever she feels like it.

 

Jen

That was exactly what she meant alright. I just thought, What did I do? Her last cake was beautiful and she loved it. Posted it all over FB.

I'm not into games. I am good to everyone, and try to be kind and honest/up front and helpful about any/everything. Chalk it up to experience I guess, ha! 

,

post #24 of 36

I find it helps to give a firm deadline. Like, "If you would like to think it over, or talk with you husband, that would be great, but I really need to know by noon tomorrow, if at all possible. Thank you."

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #25 of 36
Quote:
Originally Posted by Annabakescakes View Post

I find it helps to give a firm deadline. Like, "If you would like to think it over, or talk with you husband, that would be great, but I really need to know by noon tomorrow, if at all possible. Thank you."

Actually, that wasn't as firm as I meant, lol. But it still has to be personable.... How about, "I'm really excited about this design, but it is going to be a lot of work and I need to get started right away with ordering supplies. (Everyone knows it can take time to get junk and stuff in the mail.) If you like to make any final decisions, please take until noon tomorrow, but then I really must have any final changes and payment in full to proceed with the order."

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #26 of 36
Quote:
Originally Posted by Annabakescakes View Post

I find it helps to give a firm deadline. Like, "If you would like to think it over, or talk with you husband, that would be great, but I really need to know by noon tomorrow, if at all possible. Thank you."

Actually, that wasn't as firm as I meant, lol. But it still has to be personable.... How about, "I'm really excited about this design, but it is going to be a lot of work and I need to get started right away with ordering supplies. (Everyone knows it can take time to get junk and stuff in the mail.) If you like to change anything, please take until noon tomorrow, but then I really must have any final changes and payment in full to proceed with the order."

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #27 of 36
Quote:
Originally Posted by rsaun View Post

 She has seen my portfolio and oohed and aahed over my work and now she feels "nervous" about paying in full now (her order is on the 21st of July...today is the 9th)...since it's less than 2 weeks away, i told her payment in full was due now.

 

I had a similar situation about a year ago, with a first birthday mommy (roll the eyes now, cause we've all had one of "those" ;) ). She oohed and ahhed, and blah blah blah, but she ended every email with some sort of suspicion and mistrust, and obvious regret at spending "so much money", which was the bare bones lowest priced cake I even offer. It went on for a couple more emails, with me reassuring and politely answering her concerns. Paid her paypal, end of story...or so I thought. A few days later, on a Sunday afternoon, I got a big long email outlining her concerns over her order, because she had been at a party that one of my cakes was at. Was it going to be that small? It didn't look that nice close up! The person who ordered the cake didn't pay that much! I'm not sure about the icing. Can you call me right away please???

 

I didn't have any orders that weekend. It didn't take me long to figure out who she was talking about, as there is another decorator with a similar name a few miles away, and a cake they posted that morning matched the description. She was promptly refunded her payment and I wished her luck in tracking down a suitable decorator for her event. I explained that every single piece of correspondence from her had been laced with regret and suspicion, and I wasn't going to spend hours on her cake only to have her find something wrong with it. Nope. Next! 

 

Anyways....trust your gut and stick to your guns!

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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Birthday Cakes
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
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post #28 of 36
Quote:
Originally Posted by Annabakescakes View Post

Actually, that wasn't as firm as I meant, lol. But it still has to be personable.... How about, "I'm really excited about this design, but it is going to be a lot of work and I need to get started right away with ordering supplies. (Everyone knows it can take time to get junk and stuff in the mail.) If you like to change anything, please take until noon tomorrow, but then I really must have any final changes and payment in full to proceed with the order."

Yeah, don't say things like "if possible", it suggests that it doesn't really matter when they get back to you. Be firm, but polite. You're a business, and deserve to be respected accordingly. Give what you expect. :)

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #29 of 36

IMO you really need to be specific when dealing with clients.  I will always say "I need to know by noon on Wednesday."  People need a firm deadline or you can end up making yourself crazy.  Plus, most people have no idea the time requirement for creating a cake.  They think you can whip up a custom cake in an hour or two.  Seriously.

 

The words "as soon as possible" have completely different meanings to people.  When I say it I am thinking within the next few hours, end of the day at the latest.  When you say that to my husband he thinks it means whenever he gets around to it, maybe by the end of the week, or next week...
 

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #30 of 36
Thread Starter 

I am so glad to read all of your answers.  I always ask for a specific date/time for their response, and when I do so, I feel "pushy."  In fact, the mom that was at the center of this issue told me she felt "rushed."  I will keep doing this, then, knowing it's okay (see, I'm just a girl who needs reassurance :) )!

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