Cupcakes Flipped Over During Delivery - Customer Question?
Decorating By ericaaiden Updated 26 Jun 2013 , 7:01pm by Rosie93095
AHello everyone- wondering what everyone has done in this situation with a customer- I was delivering 2 dozen minis this morning but 1 dozen flipped over & only one dozen made it. I apologized to the customer & didn't charged her for the dozen minis. I still feel terrible! Also this customer is from a children's indoor playground that hired me as the go to baker for their customers- I sent the indoor playground owner an apology email but haven't heard back :( she isn't in on Sundays but will call her tomorrow - hope I don't get fired :(
AHow much did you charge for the order? I probably would have gone with a 100% refund.
AGot it...aside from a full refund there's not much else you can do. Although if I was the venue I'd want to know what packaging changes you have made to ensure it won't happen again.
I am sure she wasn't too upset...how bad did the cupcakes look? SInce they were free, don't worry about it. Next delivery you make there will be perfect!
Nothing else you could have done.however, since you are in business:
As Jason said, make sure your packaging is up to snuff.
Also, consider keeping emergency stashes in the freezer. A dozen minis would defrost in minutes. Even if you gave them for free, you would keep the customer happy.
A
Original message sent by jason_kraft
Got it...aside from a full refund there's not much else you can do. Although if I was the venue I'd want to know what packaging changes you have made to ensure it won't happen again.
when delivering buttercream, i always carry a 'crash kit' that has a bag of buttercream, tools, and a few tips. If you had something like this, you could have quickly taken off the smooshed icing and repiped the one dozen that were ruined.
Also, 2 dozen minis is a really, really small order. If you up your minimum for minis, you can find the number to make them fit in your existing packaging. Sometimes you need to solve a problem backwards.
A
Original message sent by lorieleann
Also, 2 dozen minis is a really, really small order.
when delivering buttercream, i always carry a 'crash kit' that has a bag of buttercream, tools, and a few tips. If you had something like this, you could have quickly taken off the smooshed icing and repiped the one dozen that were ruined.
Agreed. I learned on here to always take spatulas and a bag of the buttercream I used with me when delivering. This happened to a cupcake bouquet I made and it really saved me by having my emergency kit with me.
AI had that happen before on a delivery of 7 dozen minis and i had made extras and took with me just in case something happened also i take extra frosting and spatula with me so i can fix it. Hope that helps.
I always take an Emergency repair kit with me. I even bring a small amount of the colors I used for flowers etc. to do repairs if needed.
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