I have a situation that is upsetting. I have a cottage industry cake business that I do after my day job. One of the directors at my work has ordered 50 specialty cupcakes for a "wedding" reception for her son, 2 times and has cancelled at the last minute both times. I have already purchased the ingredients for the 35 red velvet and 25 Almond cupcakes- both with fillings and beautiful flowers and pearl dragee's. I also already have the gumpaste flowers
I have on my order form that there is a 50% non refundable deposit on any special orders, but she insisted on paying in full for the order. Now it is 3 days before the event and she had her son call and cancel due to an aunt's death in Puerto Rico. They have decided not to have the wedding.
Should I keep 50% of her payment for cancelling? This could get touchy since she works where I do.