So here is my little problem-O.
I have a client with a cake due in the next two days. The order is fully paid off, but she has yet to sign and return the contract. (This is a client I have served in the past, many years ago before my contracts were born). I have been very adamant about obtaining it, and have told her that I will not make her cake unless that paper is signed and emailed back to me. She agreed to send it this morning.
Weeeell it is now evening and still no contract. I have explained to her thoroughly why I need it, I have sent her 2 emails and 1 text reminder today, and had an actual phone call about it earlier.
My question here is regarding actually cancelling her order due to her lack of cooperation. We all know she will want a full refund, to which I would laugh at the thought of. However, what do YOU GUYS feel is reasonable in terms of a refund (if any). How would you word it to not sound like the jerk every fiber in my body wants me to be?
Here's how I view this:
-I have already spent time researching the theme, sketching designs, emailing back and forth, dealing with phone calls, bla bla bla.....
-I have turned down another client because this is a rather complex design and I can only accommodate 1 cake per day.
-I am giving her a deal so good that it makes me question my sanity, but hey, gotta keep the lights on!
Thanks to all. =)