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What would you do? - Page 2

post #16 of 29
Quote:
Originally Posted by j92383 View Post

It isn't silly to charge for your services. If it was that easy she would do it herself. What's silly to me is the notion that because something comes easy to you you shouldn't charge for it. So if it took me 15 minutes to cover a cake in fondant then I shouldn't charge extra for it? If you don't want to pay me to put the ribbon on then do it yourself 

No, the fondant cost you money and takes longer than the 5 minutes it takes to put a ribbon that the customer bought and delivered to you.  A ribbon is a basic decoration and putting it on should be included in the standard price for a basic decoration cake.  There's no way this should be an additional charge - unless she wanted you to go buy it. 

I homeschool because I've seen the village and I don't want it raising my children.

 

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I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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post #17 of 29

I have to agree with not charging to add fabric ribbon to a cake - I charge for just about everything but I'd never charge for that - even if I bought the ribbon.  I know I've been doing this a while so I'm pretty fast with a lot of things, but even when I was a n00b it would take me less then 10 minutes to cut and ribbon a cake.  

post #18 of 29

If this was part of the basic cake decorating package for her she wouldn't have specifically asked the client if she would do it or her. And she probably wouldn't be asking us what to do about it. Every body runs their business differently my basic package is just an iced cake with a shell border.

 

If I have the time and the client is a very good customer I've added extra for free. But that's because I want to not because they purposely asked for it after I had already quoted a price. And because I know they appreciate it and because we a have along history together.

 

I wouldn't set a precedent with a new customer who's only ordered one cake from me. That'll only encourage them to continue to do that.

 

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post #19 of 29

To be perfectly honest, I don't have my business running...yet...but I have lurked around here for a few weeks and I have a pretty good grasp on what should be done based on stories I have read here and my past experiences as a cake decorator. If the client was a REALLY good customer who ALWAYS gets cakes from me and no one else, I would defintely be inclined to give them something for free ONCE IN A WHILE. However, based on the OP's description, this is only the second cake that has been orderd. I'm not sure that I would be taking a cut on my time. I would say that I would be happy to decorate the cake, however the previous quote was for a undecorated cake. For the decorated cake, the new quote is $XX. Our customers need to understand that anything that we do takes our time and we need to be paid for our time.

For we are God's MASTERPIECE! He has created us anew in Christ Jesus, so we can do the good things he planned for us long ago. Ephesians 2:10
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For we are God's MASTERPIECE! He has created us anew in Christ Jesus, so we can do the good things he planned for us long ago. Ephesians 2:10
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post #20 of 29

I agree with Jess155.

post #21 of 29
Thread Starter 

HI JESS 155 If you go back to my original post you will see that it is diamante and black ribbon not just ribbon.  Are you saying that if it takes you an extra half hour to finish a cake for someone who said they would originally do it themselves  you would not charge them.I know we bake the cakes and decorate them with fondant flowers etc so putting diamante and ribbon on doesnt count as time spent decorating as well.With that reasoning why are we charging for doing one part of decorating,ie flowers, fondant etc but not another part of decorating ie diamante and ribbon.What the heck Why dont we just do it all for free in that case.


Edited by bighand - 6/14/13 at 10:47am
post #22 of 29

If it's going to take you more than ten minutes to put it on the cake (if it's a double ribbon) then charge her for it if you didn't before. She's basically ordereing an upgrade to her original order. If it's a simple wrap-it-around-the cake thing I agree with just doing it and not charging her for it, big deal.

 

But this is the kind of thing where charging per cake with all decorating included would come in handy...I charge per cake, and when the brides call and say they want to change this or that I say fine and don't need to recalculate anything unless it's something super elaborate like adding a double cascade of gumpaste flowers. If it's a plain white cake it costs as much as something with piping on it, I just finish it faster. http://acaketorememberva.blogspot.com/2009/11/how-i-price-my-wedding-cakes.html

post #23 of 29

You can charge what you want. 

 

It would be nice to let her know that she has to pay for 5 min. of decorating and it will be $1.67 (assuming you make $20 per hour).  No wonder people feel nickel and dimed.   I just don't see how putting 2 ribbons (even when one of them is sparkly and has a fancy name) on 3 tiers would ever take 30 min.  Even if it did, it's an extra $10 (again assuming you make $20 per hour) for a repeat customer.  Not worth it for me, but it's your battle.

 

I agree with charging for your work.  What I don't agree with is the attitude that the customer is always trying to get away with something or charging for way more time than you actually took.  What cracks me up is when people spend hours on CC wondering about a $2 problem. 

I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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post #24 of 29
Thread Starter 

JESS155 Nowhere did I say that she was trying to get away with something and actually to put 3 strips of diamante and 3 strips of black ribbon on a 3 tier cake would take more than 5 minutes considering that I have to measure it ,cut, it and apply it properly and professionally,maybe it would take you 5minutes as a hobby baker but it would take me longer. by the way Im from Ireland so dollars and cents means nothing to me. 

post #25 of 29

Personally I would do it and not make a big deal of it. It's better you do it then have some one else mess around your cake and make things worst. 
I don't think the ribbon would really take that long to put and it's not a really tiring job. 

I also would not assume that the customer is trying to deceive you by asking about it later. Perhaps she thought she could do it herself and then realized she rather have you take care of it professionally.

Also, if she's a repeat customer... she is allowed to ask a bit more from you. 

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post #26 of 29
In cases like this...it's best to go with what you think is right. Maybe the lady will see an extra $10 and she won't think anything of it. Maybe she will see it and get offended. Who's to say. Here's the thing. And not to sound like a cliche....what do you FEEL you should do? If your gut tells you she tried to pull one over on you then charge her. If you think it was a simple miscalculation of available time on get part..then go ahead and throw it in. No harm no foul
post #27 of 29
As DD said I don't want anyone to mess with my cakes, basically if something goes wrong and they're cake gets dented, moved to a wobbly table...they have paid all this money and have no cake. I have a statement in my contract that basically states I'll set up your cake (especially wedding cakes) if they chose to pick it up they are liable. But I've had people dent birthday cakes while putting them in the car and I'll gladly fix or cover it. I know it's not the same situation but it's your work I'd personally prefer to put it on myself, maybe that's something for you to think about in the future. Some situations are difficult and you should do what your comfortable with, you did ask her if she wanted you to do it (I wouldn't have given her the option) so she might not be surprised if you give her a quote for her updated pricing. Personally, I would just do it but your right it is extra time of yours so you'll have to do what your comfortable with.
post #28 of 29
Thread Starter 

HI Everyone just wanted to update you all.  I recieved an email from the client who wants this cake and she sent a picture(cant attach it as got new laptop and dont know how to yet),she now wants fine ribbon randomly wrapped round the top tier and bottom tier and she wants the middle tier wrapped from top to bottom in black ribbon and then diamante on it,I hadnt done anything about the ribbon diamante etc that I originally posted about but this is way more than she WANTED ORIGINALLY.She has not asked if it will cost anymore for me to do this on the cake hence she again  is expecting me to do it for the original price.

post #29 of 29
Quote:
Originally Posted by bighand View Post

HI Everyone just wanted to update you all.  I recieved an email from the client who wants this cake and she sent a picture(cant attach it as got new laptop and dont know how to yet),she now wants fine ribbon randomly wrapped round the top tier and bottom tier and she wants the middle tier wrapped from top to bottom in black ribbon and then diamante on it,I hadnt done anything about the ribbon diamante etc that I originally posted about but this is way more than she WANTED ORIGINALLY.She has not asked if it will cost anymore for me to do this on the cake hence she again  is expecting me to do it for the original price.

 

i suggest that you figure out what the cost would be and decide if you want to charge or not, and if you want to do it. If you want to charge, then respond with "yes, mrs, so and so, i'll be happy to put that on, there will be an additional charge of $XX for the labor." Or, "yes, I can do that for you. There would typically be a labor charge of $XX, which I will waive this time because you're such a good customer, but in the future, all decorations must be confirmed at the time of your order."

 

or don't do it. "Sorry Mrs, So and So, but I haven't scheduled enough time to decorate your cake, as I am completely booked that day. For future orders you have to let me know what your decorating needs are at the time of order."

 

go with your gut,

jen

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