Originally Posted by bighand
HI Everyone just wanted to update you all. I recieved an email from the client who wants this cake and she sent a picture(cant attach it as got new laptop and dont know how to yet),she now wants fine ribbon randomly wrapped round the top tier and bottom tier and she wants the middle tier wrapped from top to bottom in black ribbon and then diamante on it,I hadnt done anything about the ribbon diamante etc that I originally posted about but this is way more than she WANTED ORIGINALLY.She has not asked if it will cost anymore for me to do this on the cake hence she again is expecting me to do it for the original price.
i suggest that you figure out what the cost would be and decide if you want to charge or not, and if you want to do it. If you want to charge, then respond with "yes, mrs, so and so, i'll be happy to put that on, there will be an additional charge of $XX for the labor." Or, "yes, I can do that for you. There would typically be a labor charge of $XX, which I will waive this time because you're such a good customer, but in the future, all decorations must be confirmed at the time of your order."
or don't do it. "Sorry Mrs, So and So, but I haven't scheduled enough time to decorate your cake, as I am completely booked that day. For future orders you have to let me know what your decorating needs are at the time of order."
go with your gut,