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My bad???!!

post #1 of 31
Thread Starter 

Hi all,

Just need to do a little venting and maybe get a little feed back.....

I have a customer who really wanted to use a pedestal for her cake.  At first she was going to rent one of mine, but then she borrowed one from a friend.  It was pretty!  However, when I went to place the cake on it I ran into a few problems.....

 

So I called her before I did anything:  "Good morning so and so.....I've run into a couple of issues with your pedestal that you provided and I thought I'd discuss with you before I move forward.  The pedestal itself is not level.  It is also a bowled pedestal. "  

We decided to use a styrofoam riser in the bottom and RI it to ensure stability.  Also, because it was bowled I just played with it to make it level. 

 

All went well, she gushed when she picked it up, it did turn out quite pretty.  She had to use one of my travel boxes ( deposit system in place) for the pedestal to sit in while taking it to the venue.  Two days later I contacted her to set up a time for her to drop of the box and pick up her deposit and she told me that the cake had wrecked the pedestal, she didn't know what to do, she can't return it to

 

 

wedf.jpg 85k .jpg file

 

 

 her friend that way.  I told her to bring it by and I could have a look at it.  

 

Day she was supposed to come by she was a no show.......called me later that afternoon, she'd forgotten.   No biggie it happens.

 

Today,

Okay so when silver tarnishes it is an almost blueish tinge to it.  This is almost like a water stain but light not  dark like a tarnish.  I tried to use my special glass cleaning cloth.....it did nothing.  I told her that I have used this pedestal (belonging to another customer) for a wedding in the past and had no issue.  Suggested using a silver polish, however the pedestal itself is not stamped stating that it is silver.  So in the end I suggested taking it to the local jewellery store and see what they think.  

 

She was obviously upset and I get the feeling that she expects me to replace or pay for a new one.  AAARRRGGG!   

post #2 of 31

If you had styrofoam between the pedestal and the cake, how did the cake have anything to do with it tarnishing?

 

Liz
 

P.S. Maybe she or someone in her party tried to clean it and ruined the finish, and is trying to put the blame on the you?

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Follow me on my Twitter handle: @Sugar_Iowa

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post #3 of 31

I don't see where it is your responsibility.  It was in perfect shape when it left your hands.  You already went above the call of duty to try to make it better for her.  What makes you have the feeling that she expects you to replace it or pay for a new one?  Has she actually said anything or is she just upset in general?

post #4 of 31
What does your contract say about your responsibility for cake stands that are not provided by you?
post #5 of 31

Just wanted to tell you that it's a beautiful cake. You did a great job. As far as the pedestal is concern I wouldn't worry about it's not your problem. She is the one who chose to use it instead of the pedestal that you originally were going to provide. I would not reimburse her for the pedestal if I were you.

 

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Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

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post #6 of 31
Thread Starter 

She never came out and said it but her tone said it all and she walked away steaming.  When she picked up the cake she was gushing over it, when she came today I asked her how her daughter liked it and all I got was a very bland "she liked it".    

There is nothing in my contract, but I am prepping a "use of personal cake pedestal" clause at this moment.  I understand I would be upset as well but I think that I did what was required of me by calling her first before doing anything and I can definitely tell she expects me to do something to "fix" the situation.  

post #7 of 31

Did you get your travel box back?   If not, me thinks she threw away your box and is using this as an excuse for not paying your deposit-- I would ask her point blank exactly why she feels this is your responsibility.
 

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

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If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
post #8 of 31
Thread Starter 

Thank you for the nice comments and the vote of confidence! This is why I love CC, only fellow cakers really understand.  She did actually did make it finally this morning with box in hand!  I thought that at first when she missed yesterdays appointment.  Boy would my hubby have been mad!   He pours his heart into making all my heavy duty pedestal travel boxes like they are art.  They are quite literally a big wooden box with a hole in centre, but don't tell him that!

post #9 of 31
Quote:
Originally Posted by mmmcake0072 View Post

There is nothing in my contract, but I am prepping a "use of personal cake pedestal" clause at this moment.  

I would recommend a more general clause that disclaims liability for any item you haven't provided (and for damage caused by customers or customers' guests to items you have provided), including but not limited to cake pedestals.
post #10 of 31
Thread Starter 

That is perfect!  Thank you Jason!

post #11 of 31

I agree after looking at your cake (simply gorgeous!) and the cake stand its on, I can't imagine how the stains you describe could have been made by the cake.  Someone tried washing it, has to be!  I wouldn't pay anything either.  Not your problem.  Hopefully you won't hear from her again!

JSK Confections
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post #12 of 31

Could it be that they put it in the dishwasher ? My husband put a cake platter of mine in the dishwasher ( he did not know better :-) , the cake platter come out tarnished

 

it was ruined. Nothing will take of the tarnish . Not even silver cleaner.  Ask them. By the way, that cake is beautiful !

post #13 of 31

Where was it tarnished? Only the spot that you secured with RI?

Even then, RI shouldn't be enough to tarnish anything!

post #14 of 31
I have no advice to offer except I wanted to tell you that your cake was beautiful!
post #15 of 31
Quote:
Originally Posted by Cookie2807 View Post

Could it be that they put it in the dishwasher ? My husband put a cake platter of mine in the dishwasher ( he did not know better :-) , the cake platter come out tarnished

 

it was ruined. Nothing will take of the tarnish . Not even silver cleaner.  Ask them. By the way, that cake is beautiful !


That was my first thought as well, I have had a few stands ruined by the dishwasher.

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