Okay I have a potential asking for me to make her mothers 75th birthday cake. She's tasted and seen my work before so that's not an issue. However she called me today asking for a contract and a drawing of what we discussed so she could be clear that "I" stood what she wanted. She goes on to explain she's been burned in the past and I needs to know she can trust me to deliver what she is asking for. Oh she has a point. I'm don't this out of my home. It's not like I have a store front.
So I let her know that I have a sketch of the cake already complete and I will give her a copy of it. Also I will have a receipt and a contract for her. (That joker will be detailed out to the last design with the notification that the down payment is non-refundable and particle refund will be given with full return of product. I don't wanna hear any buyers remorse. Now if something is truly wrong with the cake then that's different but you can't eat half the cake and then what your money back.
However, I go on to tell her that cakes are art work and may change a little in design but her general theme and concept will remain the same as we talked. Now she knows I do this out of my home, I have this feeling this chick is gonna be a headache for me. Now I understand the feeling of giving money to a person you really don't know and trusting them to give you the product you paid for but dang!
Does anyone have any solid advice?