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What would you have done? or Charged? - Page 4

post #46 of 61

I think the bit that impressed me the most was how nice you were to the other baker! Things like that make me stressy, and I probably would have gotten snarky, and then felt awful later.

Great job on keeping it professional and positive!

I really have no idea what I would have done, or charged, but I sure hope I would react like you did, well done :)

post #47 of 61

Great job!!! It makes me very happy to know there are people in our industry willing to help another baker in their area. I'm not sure what I would have done if a veteran in my area had a cake like that. I'm the youngin in town so I would probably be more embarrassed asking if they wanted help. But lots of good karma coming your way!! 

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post #48 of 61
Thread Starter 

Okay, please stop! I already had to turn in my meanie badge, next vgca is going to hand me a weenie badge, for being moved to tears about all the nice things being written here, haha.

 

The son of the baker who arranged for his mother to make the cake contacted me today, and I don't know how to respond! He is offering payment, but the MOB paid me, after I talked to his mother. Honestly, the money part of being in business makes me uncomfortable!! I wish so much that I could hire a business manager (who isn't a toad!) to help me with that part.
 

 

Quote:

 Hello Anna,

 


My name is ********. I was in a wedding Saturday where there was a problem with a cake.  You came and meet with Mother, *******.  First I would just like to thank you from the bottom of my heart for EVERYTHING that you did.  You took a really bad situation and made everything amazing.  I can not thank you enough for your professionalism, time, and personality.  My mom could not say enough about you.  The entire situation could have been avoided.  It could have also turned a lot worse, had you not come in!!!
I heard numerous comments (including the bride) that thought the cake turned out absolutely beautiful.  As I'm sure you know, My mom has been doing cakes since I was a little boy.  Her cakes are ALWAYS amazing.  I am not really sure what happened, but you can imagine when I got a call from wife, ******, telling me the situation.  Especially since we had both told her from the beginning that we would handle the cake and not to worry.

Well, I know you told my mom that you didn't want anything, but I would still like to send you something for your time and effort.  Can you give me an address to send a check to???  Or I can arrange to pay you by some other means!!  Again, I cant thank you enough!!

Sincerely,

*******

 

 

 

I did refuse payment from the mother/baker, because she didn't get paid to make the cake. I accepted it from the MOB because it was her daughter getting married, and her daughter upset by the cake. I am plain spoken, and I don't want to just respond, "No problem! The MOB took care of payment, it's all good."

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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #49 of 61
Just tell him that you were already paid but thank you for the nice note. I have no doubt that the original baker is dealing with not-so-nice feedback from the MOB right now, so no reason to add insult to injury.
post #50 of 61
Considering you provided services in a risky emergency situation, I think it would be appropriate to tell the baker's son that while you have already been paid by the MOB and further payment is not necessary, if he wishes to send you an additional payment he is welcome to do so, with the amount at his discretion.
post #51 of 61
You are awesome!

I like what Jason said. Or you could put a thank you gift spin on it too.
post #52 of 61

Anna, you are a cake-saint!!  How kind!

post #53 of 61

I agree with Jason. Let it be up to him, if he wants to at this point and how much if he so chooses. 

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post #54 of 61
Quote:
Originally Posted by Annabakescakes View Post

Okay, please stop! I already had to turn in my meanie badge, next vgca is going to hand me a weenie badge, for being moved to tears about all the nice things being written here, haha.

 

 

icon_eek.gif Wha...?! Anna my friend, you've grown soft!  *In my latina accent* Wha happin?

post #55 of 61

Anna, you are such a sweetheart! (And so nice of the son to send such a kind note). 

post #56 of 61

Anna,

 

How wonderful of you!  You did so much more than fix a cake.  $150 or $500 - this is Priceless.  You've touched so many people with your kindness, I have no doubt it will be returned 10 times over :)  Let the son of the baker show his appreciation - it's not about the money.

 

Jeanne

I love what I do and do what I love

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I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

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post #57 of 61
That was incredibly sweet of you. You didn't have to fix the cake, didn't have to charge such a reasonable price for the fix and especially didn't have to educate the other baker afterwards! I'm blown away by how nice that was to do icon_smile.gif
post #58 of 61
Thread Starter 
Quote:
Originally Posted by vgcea View Post

Quote:
Originally Posted by Annabakescakes View Post

Okay, please stop! I already had to turn in my meanie badge, next vgca is going to hand me a weenie badge, for being moved to tears about all the nice things being written here, haha.

 

 

icon_eek.gif Wha...?! Anna my friend, you've grown soft!  *In my latina accent* Wha happin?

You're right, there is something wrong with me, must be PMS, lol. I get all emotional. (These last 33 years, lol) The day before yesterday, I was on the phone with the sanitation district guy, and he told me the letter he sent me was correct, my YEARLY permit has yet again, gone up. $250, to $288, to $331, to have a grease trap, and I was so mad I cried.

 

You should've seen me watching Fried Green Tomatoes the other week. Even though I have seen it, and I knew what's her name didn't die (it was her friend) I start bawling like a baby when Kathy Bates is all upset.

 

Actually, Folgers's commercials can make me cry, lol!! So could Kodak, way back when they used film. I can make myself cry talking about how wonderful my kids are, too. I am a softie, I just don't have a lot of patience for abject stupidity, is why I seem harsh at times. I expect a lot out of myself, and those around me, and I guess there are times I expect too much... I have never had it easy, and it has made me who I am, and maybe I think that some whiners could use a bit of character, so I tell them how it is. But I really have a good heart, and those who know me in person see that, even when it doesn't translate well over the internet.

 

Everyone's kind words have really touched me, and I am not afraid to admit it, haha.

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #59 of 61

I still cry every time I watch that movie, lol

Quote:
Originally Posted by Annabakescakes View Post

You should've seen me watching Fried Green Tomatoes the other week. Even though I have seen it, and I knew what's her name didn't die (it was her friend) I start bawling like a baby when Kathy Bates is all upset.

 

 

post #60 of 61
Thread Starter 
Quote:
Originally Posted by MeghanKelly View Post

I still cry every time I watch that movie, lol

Quote:
Originally Posted by Annabakescakes View Post

You should've seen me watching Fried Green Tomatoes the other week. Even though I have seen it, and I knew what's her name didn't die (it was her friend) I start bawling like a baby when Kathy Bates is all upset.

 

 

I still cry when Goose dies! (Top gun)

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
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