I'm kicking myself all over the house today! A few weeks ago I did a first birthday cake and smash cake for a new client and she had a lot of very nice ladies at the party and gave me a glowing referral. One of the ladies ordered her baby's first birthday cake from me and a smash cake.
I entered this order in my computer.
Yesterday when I arrived home at midnight I checked my email and there are 2 posts from this dear lady - one was at 1:06 pm asking if I am delivering her cake (which was to be delivered at 1 pm yesterday) the second one was at 8 pm asking why I never delivered her cake!
Somehow, her order got deleted from my order sheet for the week - it's all my fault, I should have checked and double checked!
This was her child's first birthday and I feel I ruined it!
I answered her back and apologized profusely and asked her to call me as soon as she has a moment today.
I'm not leaving this with just an apology. I'm asking if this has ever happened to any of you and what you did to fix it.
I've thought that I would reimburse her for the cake she must have had to purchase when mine didn't show up and give her a gift certificate for the baby's 2nd birthday.
Please let me know what you all think. I feel just awful!
Thanks so much!