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Customer has postponed a birthday and cake is fully decorated! Help! - Page 2

post #16 of 28
Thread Starter 

HAH!!!  I am about to make the call to the customer.  I think I will ask her to pick it up and keep it in her fridge.  I just don't have the room to accomodate the cake for an entire week in the fridge. My kids are having a hard enough time keeping away from it right now!

 

And I a buying another fridge for the garage for cake stuff!

post #17 of 28
Good luck! You are making the right decision!
post #18 of 28

Wow, that is a gorgeous cake!!! I hope the client understands why she should hold the cake for the week and that all goes well.

RedInLove

 

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Decorating Basics ~ Flowers & Cake Design ~ Gum Paste & Fondant ~ Advanced Gum Paste Flowers ~ Tall Cakes

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RedInLove

 

CLASSES:

Decorating Basics ~ Flowers & Cake Design ~ Gum Paste & Fondant ~ Advanced Gum Paste Flowers ~ Tall Cakes

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post #19 of 28

I'm going to agree too that you should leave it to the customer to figure out, at least enquire whether she has freezer space for it, and explain that you don't, and that her only other two options are having the cake sit in your fridge for a week, and she pays an additional fee for you to re-assemble the cake, or she pays for a completely new cake. 

elsewhere.
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elsewhere.
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post #20 of 28

There was just another thread about this.  Fondant decorated cakes CAN be frozen.  It's just like anything else.  You wrap the box very well with plastic wrap, and even a layer of foil.  Thaw it at room temperature still wrapped.  This lets condensation form on the wrapper and not the cake.  It can take a while for cakes to come up to room temperature if they are fully decorated.  For an afternoon party, ideally it should be pulled out first thing in the morning.  Keeping it wrapped is key.

post #21 of 28

Awesome job on the cake!!! It is very beautiful!!! Keep us posted as to what your customer says. Good luck!!!
 

post #22 of 28

What a beautiful cake! I would refrigerate it. not sure about the freezer, but as other people have said, deliver the cake and let the client decide.

post #23 of 28

Yes.  She just made her problem your problem.

 

I would explain that the cake is ready - that you have no way to store it.  Recommend that she box it (let her buy the box) and either refrigerate it or leave it sitting in a cool place.  I wouldn't think it would need freezing or refrigerating as long as it's not in the heat. She can even just turn a big box upside down over it to protect it.  At least you have delivered what she ordered and when she ordered it and she can see that it was done properly.  What if she's not ready for it next week like she thinks?  It is still your problem at that point and it is such a beautiful cake - you have done an excellent job.  She should take the cake and pay you for it.

post #24 of 28

I agree with everyone's suggestions and have no new suggestions, but I wanted to say that the cake is beautiful!

For we are God's MASTERPIECE! He has created us anew in Christ Jesus, so we can do the good things he planned for us long ago. Ephesians 2:10
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For we are God's MASTERPIECE! He has created us anew in Christ Jesus, so we can do the good things he planned for us long ago. Ephesians 2:10
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post #25 of 28

That is such a pretty cake! 

 

This is the exact reason why my customers sign a contract and pay me 7 days before the event.  In my contract it states that even if they postpone or cancel an event, I will not freeze or hold a cake, the only option is to order and pay for an entirely new cake.  I won't risk refrigerating a cake for days at a time.

No his mind is not for rent, to any god or government...

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No his mind is not for rent, to any god or government...

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post #26 of 28
Quote:
Originally Posted by CakeIstryByRhea View Post

I just spent 5 hours on a Sofia the First cake and just received a call that her daughter has a fever and the party is postponed!  She is asking if I can freeze the cake for a later date - can I freeze a fully decorated fondant covered cake with gumpaste decorations?  It is a three tier fully assembled cake as well :(  Any help would be SOOOOO much apprecatied!

Yes, you absolutely CAN freeze a fully decorated, fondant-covered cake with gumpaste decorations.

 

I have done it before with absolutely NO problems.

 

It's all in the wrapping and the thawing. 

 

Here was the first one I froze fully decorated, because I made it two weeks too early.  LOL  http://cakecentral.com/image/id/419633/width/400/flags/LL

 

I would *never* tell a client to serve one of my cakes after it sat in the fridge for a week!!  That's freaking crazy.  That cake is a reflection on my business.  I wouldn't eat a cake that's been in the fridge for a week, much less have it be served to a bunch of prospective clients!

~ Sherri
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~ Sherri
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post #27 of 28
Quote:
Originally Posted by connie9003 View Post

If its oly a week I would definatly not freeze. I have heard if you freeze it gets that condensation look on it. If you just refrigerate you shouldn't get that but just make sure you don't "Touch" it until it completely thaws out. No I don't wrap it the icing and the fondant work as the "wrapper" I even wouldn't be against just not refrigerating if its only a week. The cake will be fine the only problem you might have is dust or particles from the air getting on it. If you can lightly wrap it in saran wrap to keep it clean just leave it on the counter

 

 

With all due respect, I think you should offer advice based on *experience* and not on what you've heard.  

 

I don't know what your level of caking is or what education you've had in food safety...but advising someone that leaving a cake out at room temperature with the only worries being dust or "particles from the air" is absolutely IRRESPONSIBLE.


Cakes DO perish.  Even cakes made from straight-up preservative-laden boxed mixes are subject to degradation and decomposition.  I've seen old cake get soggy and mold, and I've seen old cake get dry and desiccated.  Either way, a cake should not be left out at room temperature for a week.

 

And why would you want people eating week-old cake anyway?
 

~ Sherri
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~ Sherri
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post #28 of 28

I would make arrangements with the customer to make delivery, and give her advice about freezing or refrigerating. This just isn't your problem, but helping her figure out a way to store it would be something nice to do. Beyond that, it's just not your concern.

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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Birthday Cakes
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
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