Thank you to everyone who can contribute here .. I've been making/selling photo cookies for 10 years successfully using KopyKake and Lucks brand for edible print paper. I recently switched to Icing Images and their paper is 'curling up' at the sides when the images are placed into wet Royal Icing. Particularly with the circle shapes. The cookies come out looking like little ash trays and it's not acceptable for my customers. Has anyone else experienced this when using their product straight onto wet Royal Icing?
In addition, the paper sheets often come out of the packing dry on the edges and they bend back and shatter in my printer. I use the paper one sheet out of the packaging at a time, and reclose the package between sheets, I also turn the paper around so the 'feed end' is kept at the back of the bag and the paper still dries out.
I recently lost 1/2 a bag of 3" circles to the 'shattering' problem .. I lost a ton of money on the project I was working on because of that.
I would really love to keep using them, but these issues are making it really difficult. Great customer service and software though.