So I had a birthday cake order due today. Fairly large serving (75-100 servings). I don't have the capabilities to do a full sheet so instead, I did a 16-8-6 (square-square-round). When the customer arrived for pick-up, I could see it all over her face that it was NOT what she was expecting. It was an 80th birthday so I figure it deserves to be special-- I did intricate piping/scrollwork on the bottom and top tiers. Cornelli lace on the middle. Silk roses/FBCT birds carrying scrolls/pearl airbrush finish etc....And she looks at me and says--"I was expecting a sheet cake". I was only charging $50-60 for it. Now I feel like I should offer a discount because it wasn't what she wanted??? I think I'm floored because I can't imagine expecting a sheet and being presented with a 3 tier and not being happy with it. I mean she got a better cake for less money. :(
On the upside-- Even though I was only running on 3 hours of sleep, I didn't cry! I still have to fix the color of the birds (wasn't what she wanted-- but didn't specify that in her order) and re-deliver tomorrow. I know you can't make everyone happy all the time but to put that kind of work into a cake and lose money on it and they still aren't happy...GAH! Makes me want to quit!