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does my cake look BAD!

post #1 of 31
Thread Starter 

the client stated the he was not pleased today and wanted a refund... well he still wanted to keep the cake just wanted part of the money back, because he said it looked messy.  I dont think it does but of course my opinion would be consider BIAS becasue its my work but honestly it doesnt look messy to me.  HELP ME PLZ tell me what I could have done differet if anything to plz this client.  Thanks.

post #2 of 31

Please post the link to the cake. I'll be honest with you. I'd want someone to do the same for me. 

"Choose a job you love and you will never have to work a day in your life." ~ Confucius

 

This is what I aspire to... 

Please come and be apart of my journey at www.facebook.com/DeeDeesSweetEscape

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"Choose a job you love and you will never have to work a day in your life." ~ Confucius

 

This is what I aspire to... 

Please come and be apart of my journey at www.facebook.com/DeeDeesSweetEscape

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post #3 of 31
Thread Starter 

post #4 of 31
Thread Starter 

thanks I just replied with an upload

post #5 of 31

What did the client say looked "bad" specifically? IMO, it's not a terrible looking cake at all except that the lettering is inconsistently spaced and sized. If I were a customer, I would have an issue with this however, I would expect you to correct it.

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
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"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
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post #6 of 31

With that being said - can you post pictures from other angles and better lighting?

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
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"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
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post #7 of 31

there might be a couple dings in the fondant

 

but photographs often pick up detail that is not noticed in person

 

and conversely sometimes the photo covers up booboos

 

but i don't see anything of a refundable nature

 

the licorice laces look awesome--jauntily slicing acrosss the black & white

 

nice cake

 

is that an air bubble forming on the white across the back?

 

i don't see anything messy

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #8 of 31

First, it's a cute cake.  Honestly, there are a few things that could have been done a bit neater.  The writing is a bit messy especially "birthday".  The a almost looks like an e, Happy is far larger than Birthday, and you ran out of room for Jaylon which also happens to be crooked.

 

Awesome job on the ropes.  Seriously.  There are some lumps in the fondant and the seams on the corners are not well done.

 

That's the honest feedback.  I would want someone to be honest with me.  I looked at your profile to get an idea of your skill level, but there only seems to be one other example of your cakes...your avatar.  By the way, nice smooth fondant on that cake.  Did the client see examples of your work to know what to expect?

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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post #9 of 31
I'll be honest with you, it could be cleaner. But i don't think it's at the stage where it should get a refund, he just wants a cheaper cake. Don't lose sleep over it. Does it say anything in the contract about your refund policy?
post #10 of 31

Was he working off of a picture?  There are a few minor dimples in the lines of the fondant, that's about it.  Cake is art, and it's all about interpretation.  I don't like when people send me pictures of cakes, I simply cannot replicate them exactly.  In the interest of business, you can offer him the partial refund.

post #11 of 31

It's a really cute cake and you did a wonderful job on the ropes.  The corners and the bottom of the cake do appear messy though.  Do you have a pizza cutter?  It really helps getting the bottom of the cake neat.

 

Happy Birthday and the name are not centered.  To be honest, it's really hard for me as well.  I find it helps to cut a piece of waxed paper the same size and width of the cake and lay it down in front of the cake.  I then write it out.  If I don't get it centered, I wipe it off and try again.  This helps me know where to start writing on the cake. 

 

So sorry the customer was not happy, but the feedback from him is important. 

 

A wise quote I learned in High School.........

Few people have the wisdom to prefer the criticism that would do them good, to the praise that deceives themFrancois de La Rchefoucauld

post #12 of 31
Thread Starter 

when I asked him what didnt he like about the cake I was expecting him to the the writting and I had a pipping bag with me just in case it didnt pass. Im not to good with piping, however he never said that.  His reply was "its an over

all mess" I could have cried. I would have been happy to give him  a full refund  but when I stayed, "well bring me back the cake and I will give you your money back" he stated no he wanted to keep the cake....

also he didnt provide me with a picture he just called and told me what he wanted and I did some research to see how to get the ropes to stick. 

 

The air bubble in the back was a freak I tryed poping it with a toothpick but it seem like it kept returning so I dont know. 

 

Also thinking about it now I think I rolled my MMF to thin, so that may have been the reason for the air bubbles. 

 

Im new to the cake world I haven't even been here a year yet but this was my first unhappy client.  I JUST TAKE STUFF TO THE HEART TO MUCH ! 

 

 

THANKS U GALS AND GUYS  

post #13 of 31
Thread Starter 

Thanks and yes I have a pizza cutter.  The black fondant was wilton white fondant died black.  It was ripping and sticking to every thing I covered it in powder sugar but it was still a mess.  After adding so much color all fondants become very unstable and I hate working with it. 

post #14 of 31

That cake would have looked awesome with some Tappits or Clicstix letters instead of piping, maybe you can pick some up for future orders like this. 

 

What did you charge him? And did he have a photo that he expected you to replicate? Because that is always asking for trouble...

elsewhere.
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elsewhere.
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post #15 of 31

consider purchasing already colored fondant for the dark colors especially

 

if it seems too wet--just let it set out at room temperatuire for a few--set a timer

 

it will dry enough to be wonderful well worth the little bit extra

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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