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Help in dealing with PITA customer - Page 2

post #16 of 21
Quote:
Originally Posted by AZCouture View Post

Easy. " When is a good time for you to meet to discuss this order?" That will make it or break it right there.


And just for this particular woman, I would add that she will needs to give you  a non-refundable deposit before you will meet with her.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #17 of 21
Quote:
Originally Posted by cakesbycathy View Post


And just for this particular woman, I would add that she will needs to give you  a non-refundable deposit before you will meet with her.

No kidding! But I send this after the second or so email of questions no matter what usually. If they're serious about an order, they'll meet with me, if not, they find someone else who is happy to knock themselves out researching, quoting, going back and forth....for free. No thanks.

*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
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post #18 of 21

If she has a Facebook account you might be able to check it out to see if she's posted pictures of any of the cakes she's had done for events.  Then you'd know if she was getting your designs created by someone else...and find out who she's using too.  Just a thought!

 

However it might be best just to let sleeping dogs lie and do what you're doing...which is to be booked forever.

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

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If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

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post #19 of 21
Quote:

 

 

What do you do with "customers" like these? Put me on a first class train to cake-making-hell, but I told her I was booked for the date she inquired about and put the kybosh on it right away. I don't want to spend another second on her. Should I have done that? I was polite, but it was completely a lie.

 

First of all, she's not a customer, she's just an inquiry until she books with you. If she hasn't given you a deposit then she's window shopping or doing whatever it is she's up to. You were right to just say you're booked.  Sketches and design work other than the real basics are better left to when they have their date locked in with the $$$. NEVER send sketches or spend so much time on anyone who's so demanding before they hire you, because it won't get better once they do hire you!

post #20 of 21
Quote:
Originally Posted by costumeczar View Post

First of all, she's not a customer, she's just an inquiry until she books with you. If she hasn't given you a deposit then she's window shopping or doing whatever it is she's up to. You were right to just say you're booked.  Sketches and design work other than the real basics are better left to when they have their date locked in with the $$$. NEVER send sketches or spend so much time on anyone who's so demanding before they hire you, because it won't get better once they do hire you!
Yes yes yes!
*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
Birthday Cakes
(2 photos)
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post #21 of 21
Quote:
Originally Posted by BakingIrene View Post

YOU need to control the amount of time you waste on non-orders. You can provide 15 minutes of basic contact such as getting the details of the event down etc.

 

If these time-wasters want more, you can quote them your hourly rate for consultation.  Trust me they will vanish into the woodwork...

 

excatly what i was thinking. i dont understand why bakers spend so much time on designing cake - emailing etc without a down payment. honestly i wouldnt have lied to this PITA customer. i would have told her the truth. that you have asked for 5 cakes and never actually placed an order. i run a business and i cannot spend this amount of my time and energy on someone who doesnt place an order with me. END...shes gone!! sorry this happened to you.
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DANCE as though no one is watching you, LOVE as though you have never been hurt before, SING as though no one can hear you, LIVE as though heaven is on earth...souza
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Wilton Method Instructor. If you're lucky enough to be on a beach...you're lucky enough.
DANCE as though no one is watching you, LOVE as though you have never been hurt before, SING as though no one can hear you, LIVE as though heaven is on earth...souza
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