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Urgent! Need client advice before pickup! - Page 2

post #16 of 30
Thread Starter 

Wow, what a debate! Lol. I honestly think my client is going to insist on paying for it anyways, as she's just that kind of person. I understand both sides of the coin, its just hard deciding what is right for the both of us, as I wouldn't want something like this to affect future orders. I have to say I am still on the fence, as everyone here makes a lot of valid points! 

post #17 of 30
Quote:
Originally Posted by puddles_gal View Post

Wow, what a debate! Lol. I honestly think my client is going to insist on paying for it anyways, as she's just that kind of person.
It's great to have that kind of customer...perhaps you could put the ball in the her court by saying that she can pay whatever she feels the second cake is worth.
post #18 of 30
Thread Starter 
Quote:
Originally Posted by jason_kraft View Post


It's great to have that kind of customer...perhaps you could put the ball in the her court by saying that she can pay whatever she feels the second cake is worth.

 

What a great idea Jason! I think I will let her take the initiative on this one-if she offers to pay, great, and if not, I will be fine with that too. 

post #19 of 30

I like jason's idea :) let HER offer :)

post #20 of 30
Thread Starter 
Quote:
Originally Posted by motherofgrace View Post

I like jason's idea :) let HER offer :)

 

 

I was kinda gonna do that anyways. I'm not a pushy in-your-face kind of person. I know that if I had ordered a cake from someone and it had got wrecked and they took the time to fix it the best to their ability, I would still want to pay. I'll wait and see what happens I guess! Thanks everyone for your help- you guys rock!

post #21 of 30
Quote:
Originally Posted by jason_kraft View Post


It's great to have that kind of customer...perhaps you could put the ball in the her court by saying that she can pay whatever she feels the second cake is worth.


Good idea.

post #22 of 30

that's a good idea but it tends to put client on the spot to come up with an amount

 

as a customer she might think--omg--do i pay for the ship that sank too or what?

 

i mean of course she doesn't but unless you spell it out that might cross her mind y'know

 

everybody feels bad about the storm at sea thar she blows ;)

 

i would have an invoice ready for what the new cake might cost in a perfect world

 

and then in her presence write 'discounted' on the invoice

 

that way she has fair market value to work with  

 

and you have an easy out to kiss it goodbye as much or as little as you want/feel the traffic can bear

 

keeps you both from hemming and hawing--more professional i think

 

to me if it was a storefront bakery it would be completely different

 

since you have a relationship with her--you can feel it out this way maybe

one baker's never ever do is the next baker's 'i swear by this'
 
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post #23 of 30

When I offer a client something, and find that I am not able to deliver, I don't feel that the customer should have to pay for my shortcomings. OP, you're lucky you're not dealing with a diva, because this situation could be worse. I would charge her the price of the simple cake, and hand her both. So she is in essence getting a discount on the cake she really wanted, and the second cake as my goodwill. 

 

I'm never one for handing out free stuff when they are not warranted but in this case I would bend over backwards to make this right. She had her mind set on something she's no longer getting, I'd do everything to ensure she's GLAD the first cake flopped. LOL.

 

As much as putting the customer on the spot for deciding what to pay sounds like a good idea, I'm against it in this situation. You're the professional, you're the one who screwed up. Own it.

 

A part of me feels like this "let her decide what to pay" as an option is on the table because OP knows the customer is a nice person. If you had a diva coming to pick up that cake, you would be scrambling for damage control. Don't take advantage of her kindness.

 

-- signed, VGCEA

President, Divas Anonymous.


Edited by vgcea - 3/9/13 at 10:36am
post #24 of 30
I agree with vgcea. The customer is not responsible for coming up with a fair price. That would really make me feel uncomfortable having to name a price. I'd pay oo much and resent it later and probably avoid calling you in the future because if it.
I would give her both cakes, charge her for the second simple one, and offer a discount on a future cake to try to preserve a future relationship.
post #25 of 30
Thread Starter 

So glad that everything is over! My client did email me before pickup and asked how much the cake was,so I figured because she asked, she had every intention of paying for the cake. I quoted her a discounted price for the second cake and she was fine with it. So fine with it that she loved the second cake and even gave me a generous tip! She was nothing but understanding , and I couldn't ask for a better client, and I was sure to let her know that i appreciate her being so fabulous about it. 

    Yes, there are many divas out there, and I'm lucky she wasn't one of them. I'm extremely relieved that it worked out in the end! 

post #26 of 30
Quote:
Originally Posted by Sassyzan View Post

I agree with vgcea. The customer is not responsible for coming up with a fair price. That would really make me feel uncomfortable having to name a price. I'd pay oo much and resent it later and probably avoid calling you in the future because if it.
I would give her both cakes, charge her for the second simple one, and offer a discount on a future cake to try to preserve a future relationship.

Hand me a paddle, because I am in the same boat as you! I would be resentful and feel stupid if the so called professional asked me to pay what I thought it was worth! I would just want a price! 

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #27 of 30
Quote:
Originally Posted by vgcea View Post

When I offer a client something, and find that I am not able to deliver, I don't feel that the customer should have to pay for my shortcomings. OP, you're lucky you're not dealing with a diva, because this situation could be worse. I would charge her the price of the simple cake, and hand her both. So she is in essence getting a discount on the cake she really wanted, and the second cake as my goodwill. 

 

I'm never one for handing out free stuff when they are not warranted but in this case I would bend over backwards to make this right. She had her mind set on something she's no longer getting, I'd do everything to ensure she's GLAD the first cake flopped. LOL.

 

As much as putting the customer on the spot for deciding what to pay sounds like a good idea, I'm against it in this situation. You're the professional, you're the one who screwed up. Own it.

 

A part of me feels like this "let her decide what to pay" as an option is on the table because OP knows the customer is a nice person. If you had a diva coming to pick up that cake, you would be scrambling for damage control. Don't take advantage of her kindness.

 

-- signed, VGCEA

President, Divas Anonymous.

 

 

wait wait

 

op is clearly fully fully owning it

 

i think since op started the thread and gave us all this information in the first place--she's completely aware of screwing up

 

in no way does she intend to take advantage of anyone--

 

it just evolved that even though initially it sounded like a good idea to let the client decide the amount yeah no don't do it because it puts the client on the spot

 

it was never her intent to put the client on the spot in any way

 

she is not taking advantage of the client

one baker's never ever do is the next baker's 'i swear by this'
 
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post #28 of 30

I didn't say that she was taking advantage, I said she would be if she put the client on the spot. Owning it includes making the pricing decision rather than tossing it up and hoping the client catches it one way. Not accusing the OP of any wrong-doing.

post #29 of 30
Quote:
Originally Posted by vgcea View Post

As much as putting the customer on the spot for deciding what to pay sounds like a good idea, I'm against it in this situation. You're the professional, you're the one who screwed up. Own it.

To me, allowing the customer to offer what they think is fair is owning it. The customer already knows the value of the cake she ordered, and the only one who can accurately quantify the cost of not having the cake she wanted is the customer.

In this case it worked out since OP overestimated the difference in value between the two cakes (hence the tip), but if OP had set the price of the second cake too high the customer would either pay it and be resentful, or leave, buy another cake, and be resentful.

If this happens to make the customer uncomfortable it should be easy enough to read that and quickly provide a starting point (such as the cost of ingredients).
Edited by jason_kraft - 3/9/13 at 1:40pm
post #30 of 30
Quote:
Originally Posted by puddles_gal View Post

So glad that everything is over! My client did email me before pickup and asked how much the cake was,so I figured because she asked, she had every intention of paying for the cake. I quoted her a discounted price for the second cake and she was fine with it. So fine with it that she loved the second cake and even gave me a generous tip! She was nothing but understanding , and I couldn't ask for a better client, and I was sure to let her know that i appreciate her being so fabulous about it. 

    Yes, there are many divas out there, and I'm lucky she wasn't one of them. I'm extremely relieved that it worked out in the end! 

What a lovely resolution to the problem!  Thank you for letting us know.

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