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1.5 hour late for delivery - Page 4

post #46 of 50
That it was over makes no sense to me, either. It was either a dud, or started earlier.
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #47 of 50

I always, always, always make sure my cakes/cupcakes are done the night before, rushing around the day of is just way too stressful and if something happens at the last minute, you don't have time to fix it...I also make sure I give myself enough time.  I tell the customer that I would like to deliver at least an hour before the event, so I have time to set up, stack tiers (I usually stack at the venue).  If I know the venue is 30 minutes away, I leave an hour or more early so I KNOW I will be there on time.

 

You made a mistake, everyone makes mistakes.  You are trying to make it right by giving her a full refund, that's all you can do.  Take a deep breath, learn from your mistakes and move on, that's all you can do.

No his mind is not for rent, to any god or government...

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No his mind is not for rent, to any god or government...

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post #48 of 50
Quote:
 
Quote:
Originally Posted by kikiandkyle View Post

I'm not saying it was OK that the cake was 1.5 hours late, but was the party over and done? I doubt it! 

 

 

 

With children's parties that are on a time table, this is reasonable.  There is an indoor jumping castle playground here that does parties and when you book the space, you get it for either 1.5 or 2  hours exactly.  The parties are on a schedule: first a private jumping party on the equipment and then the group is moved to a party room where they get between .5 and .75 of an hour for snacks and cake.  The staff is there at the party ending time with a big rolling bin to help move presents out to the parent's car and another is cleaning up your decorations and setting up for the next party (who were just admitted to the equipment room when your party left). The price for this quick party is between $130-250 and I've delivered a few fancy and sculpted cakes (at prices higher than $120) to this place.  Usually at these quick turn around venues, they have a large reach in cooler for cake deliveries, and that makes it so much easier to handle an early delivery.  When the party is on such a quick timetable, delivery times are important--much different than a backyard party where an extra game of pin the tale on the donkey can fill the gaps. 

 

I'm glad that the OP has such a great attitude about this.  It is a learning experience that unfortunately most cakers either have or will go through.  My worst was with the owner of our son's karate dojo. I did a small cutting cake and cupcakes for their older son's wedding.  I gave them an invoice and asked her to review it.  Stupidly, I didn't  have a good email trail because it was a 'friend' that I saw 2x a week.  Ends up the order I wrote for their Saturday wedding was actually needed for the wedding on FRIDAY.  She calls me panicking at 7:30 that they were going to cut the cake and it wasn't there>!!>!>!>!  Nope...it was on my turntable and I was getting it finished up.  No cupcakes either (i bake those early the morning of).  I quick finished the buttercream, wrapped it in ribbon and popped on a few premade gumpast flowers.  It was a bit tilted when i got there being transported unchilled, but they had something to cut.  And what a walk of shame that was going in as The Lady Who Forgot the Cake, when really it was the mother who confirmed the wrong date.  Right there on their order.  I wrote them a check on the spot for a refund, but in looking at their invoice, they saw their mistake as well and 'gave back' a portion of the order amount in credit towards our class fees. Boy was it uncomfortable for a couple of weeks in there ouch.gif  and it was a huge learning experience for me. 


Edited by lorieleann - 3/5/13 at 12:39pm
post #49 of 50
Quote:
Originally Posted by -K8memphis View Post

howsweet, yikes--forms a knot in the pit of my stomach

 

good save

 

and yeah you don't ever wanna get the bride on the phone day of <shudders>

 

i get the disaster but i can't get the perspective of the photo

 

how does the chocolate shmear appear so much like a spatula or a foot print?

 

did the ganache just cleanly split there like the red sea parting???

I'm not sure what you mean about the spatula. Maybe what's confusing about the picture is that the bottom tier was chocolate cake on one side and vanilla on the other. The cake popped off the base with the center dowel intact. It was one of my first cakes. But I think if i had doweled it better, it still would have been knocked over - just with the base intact.

post #50 of 50

oh oh oh --it just looked like a spatula--with a bend in it y'know?

 

i couldn't quite tell how it got all chocolatey so evenly--i thought it was ganache or something

 

oh a choco/van layer--makes perfect sense now

 

scary though -- good save!

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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