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1.5 hour late for delivery - Page 2

post #16 of 50

That's good advice ^^^
 

post #17 of 50

I am sure you learned a valuable lesson. We all learn from our mistakes and become smarter the next go round. Hang in there. Don't beat yourself up about this!! You got some great advice from K8 and the others on how to avoid this from happening again. Keep the faith. Everyone has bad times with their cakes. You are not alone!!! I know you will feel very bad tomorrow when you go to work but as time passes all will be forgotten!!

post #18 of 50
I just have to say that I would be mortified! I don't think I would even go to work, and i would start looking for a new job, because I wouldn't be able to look at her!
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #19 of 50
Quote:
Originally Posted by Annabakescakes View Post

I just have to say that I would be mortified! I don't think I would even go to work, and i would start looking for a new
job, because I wouldn't be able to look at her!

Nothing like trying to make someone feel worse.....
If you can imagine it, you can achieve it; if you can dream it, you can become it. - William Arthur Ward
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If you can imagine it, you can achieve it; if you can dream it, you can become it. - William Arthur Ward
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post #20 of 50

in 40 years i've forgotten 2 orders--just blew it--geez--feels like sh*t--but they weren't weddings--a shower and just because cake

 

i can only remember being bad late once and that was because the 70 year old bride neglected to tell me her wedding was moved up several hours and thankfully they called & i delivered in enough time for it to be ok

 

i mean i hate to screw anything up but weddings most of all

the only way to see the rainbow is to look through the rain

 

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the only way to see the rainbow is to look through the rain

 

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post #21 of 50
Quote:
Originally Posted by jadedlogic View Post

Nothing like trying to make someone feel worse.....
No, not trying to make her feel worse, just telling the honest to god truth. I'd would freaking die. But I'm not going to try to make her feel better, either. It is a major thing to not deliver a cake. How do you think the person who ordered the cake felt? Or if it was a child's party, how did that kid feel? I guess people just stood around with their ice cream? Or their punch? It really is a big deal! I'm not going to build someone back up, after they set them self up to fail, just so they can potentially ruin another party. My advice would to start out at square one, maybe get a job doing cakes for someone else, and learn the ropes.

When you have a business doing cakes, you make a commitment to your clients. I take it very seriously. I have gone days without sleep, not eaten, did a cake when I had mastitis, pulled my kids out of school early to deliver a cake, and the dog would have to have found its own way home, or had to wait. If I had a cake to deliver, and my *child* was missing for half an hour, I would have to call the police, and all the neighbors from my cell phone, on my way to venue! The dog would be SOL!
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #22 of 50
Thread Starter 

I want to thank all of you for the great advice you have given me.  :)

post #23 of 50
Quote:
Originally Posted by Annabakescakes View Post

No, not trying to make her feel worse, just telling the honest to god truth. I'd would freaking die. But I'm not going to try to make her feel better, either. It is a major thing to not deliver a cake. How do you think the person who ordered the cake felt? Or if it was a child's party, how did that kid feel? I guess people just stood around with their ice cream? Or their punch? It really is a big deal! I'm not going to build someone back up, after they set them self up to fail, just so they can potentially ruin another party. My advice would to start out at square one, maybe get a job doing cakes for someone else, and learn the ropes.

When you have a business doing cakes, you make a commitment to your clients. I take it very seriously. I have gone days without sleep, not eaten, did a cake when I had mastitis, pulled my kids out of school early to deliver a cake, and the dog would have to have found its own way home, or had to wait. If I had a cake to deliver, and my *child* was missing for half an hour, I would have to call the police, and all the neighbors from my cell phone, on my way to venue! The dog would be SOL!

If that was originally said instead it wouldn't have seemed like you were just trying to make her feel worse.
I wouldn't expect anyone to reply with "poor you" and it doesn't sound like the OP was looking for that either.
If you can imagine it, you can achieve it; if you can dream it, you can become it. - William Arthur Ward
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If you can imagine it, you can achieve it; if you can dream it, you can become it. - William Arthur Ward
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post #24 of 50

These things happen amongst people at work, it will blow over soon enough. If you plan on having your co-workers be a good portion of your customers going forward, you need to get another order pretty quick and deliver well. Otherwise, if you can, just stay away from taking orders at work and avoid having to do this to yourself again.

elsewhere.
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elsewhere.
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post #25 of 50
Quote:
Originally Posted by -K8memphis View Post

in 40 years i've forgotten 2 orders--just blew it--geez--feels like sh*t--but they weren't weddings--a shower and just because cake

 

i can only remember being bad late once and that was because the 70 year old bride neglected to tell me her wedding was moved up several hours and thankfully they called & i delivered in enough time for it to be ok

 

i mean i hate to screw anything up but weddings most of all


Kind of reminds me of the time my poor driver got in a fender bender on the way to a wedding. Thank goodness our policy is early as possible set up so we were able to throw something together. Talk about a hard phone call to make!! Thank goodness I got the groom on the phone and not the bride ..

 

post #26 of 50
Quote:
Originally Posted by howsweet View Post


Kind of reminds me of the time my poor driver got in a fender bender on the way to a wedding. Thank goodness our policy is early as possible set up so we were able to throw something together. Talk about a hard phone call to make!! Thank goodness I got the groom on the phone and not the bride ..

 


Oh my word, I would be sick! Good for you for getting something there!

post #27 of 50

As others said never take an order last minute. I have problem of saying NO to people. So, my strategy is to up the price if the order has less than one week's notice. 

 

My first order for this year also came about one and half weeks before, but he didn't pay the deposit until 4 days before the event. I don't usually start anything until the customer pay a deposit. I was a huge order, 3 tier cake, a smash cake, and 120 cupcakes. Me and my husband didn't sleep for three days. Delivered on time, however, the customer found mistakes to ask for a refund. Later I realized I wasn't planning to pay me anyway. Coz he said he doesn't have money to pay the rest of charge, asked me if it's ok if he get a check from the venue. 

 

I felt horrible and depressed from that incident. Still there is not a single day I don't think about that incident. I even doubted myself. Everyone at cake central and my husband encouraged me to keep working. I learnt a lot from that incident.  Most of the times customers paid me few dollars more when they saw their cakes. 

 

These incidents are not bad always! They teach you lessons. For the next time you know what went wrong. 

post #28 of 50

howsweet, yikes--forms a knot in the pit of my stomach

 

good save

 

and yeah you don't ever wanna get the bride on the phone day of <shudders>

 

i get the disaster but i can't get the perspective of the photo

 

how does the chocolate shmear appear so much like a spatula or a foot print?

 

did the ganache just cleanly split there like the red sea parting???

the only way to see the rainbow is to look through the rain

 

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the only way to see the rainbow is to look through the rain

 

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post #29 of 50

To the OP, everyone has bad days and we've all had our share of cake disasters.  It really sounds like you have learned from your mistakes.  Pick yourself up, dust off, and move forward.  I'll give you my time management tip - I never go to bed before the next day's cakes are ready to go out the door.  Occasionally that means I'm up until 3am finishing a cake, but I never regret it the next day when things go smoothly.
 

post #30 of 50
Quote:
Originally Posted by cupadeecakes View Post

To the OP, everyone has bad days and we've all had our share of cake disasters.  It really sounds like you have learned from your mistakes.  Pick yourself up, dust off, and move forward.  I'll give you my time management tip - I never go to bed before the next day's cakes are ready to go out the door.  Occasionally that means I'm up until 3am finishing a cake, but I never regret it the next day when things go smoothly.
 

 

 

that's a great time management tip!!

 

and i want to add this

 

back the schedule up far enough with accurate planning and enough wiggle room to be practical so that you can go to bed by ____ o'clock every night

 

insert the hour--it gets earlier & earlier icon_biggrin.gif i now stop 'working' when the sun goes down

 

9:00 PM is the new 3:00 AM ;)

 

to protect your health--we don't get a second chance to take care of ourselves

 

just like we don't short change ourselves charging too little and undercutting--we also owe it to ourselves to have it together enough to provide ourselves adequate sleep--you are piloting the celebration cake ship as much as any pilot flies a plane--getcher zzzs!

the only way to see the rainbow is to look through the rain

 

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the only way to see the rainbow is to look through the rain

 

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